AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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Duplicate Sent Emails in Draft
Every time I send an email it duplicates another in sits in draft. What is going on?
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Security issue by another aol member
I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email…
Hi,
Please secure your account by following the steps provided in the section ‘Keep your account safe’ : https://help.aol.com/articles/secure-your-aol-account.
Also, check your recent activity in order to find out if your account has been accessed by unauthorized users: https://help.aol.com/articles/find-and-remove-unusual-activity-on-your-aol-account
Thank you!
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I’m already paying. monthly for aol but it won’t give me a chat session for help editing parts of my account info ! :(
Recognize that I am paying monthly for aol and allow me a chat session!
Hi,
To manage your account info, simply go to myaccount.aol.com and sign in with your account.
If you need further assistance, please reach out to our team at 1-800-300-5017. -
To enable the second factor, please follow the steps in this article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Forwarding mail
How do I send and forward e-mails from my mobile device!
Sending mail from the AOL app lets you get in touch with your contacts even when you’re on the go. Learn more: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios
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My AOL notes are gone how do I get them back?
I had to re-install my AOL mail cause when I phone updates it quits working, my notes disappeared, how do I get them back? This is a disaster!
Sorry to hear that. In order to resolve this issue, please go to the phone’s Settings – Accounts & Passwords – Tap on your AOL account – Toggle Notes (Green).
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Drains battery; closes all of a sudden
The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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YOUR SUPPORT SUCKS
35 for nothing. waste of time you all suck
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please reach out to our team at 1-800-827-6364 for further assistance.
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We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams -
Spam
Still getting spam sent to my inbox, even though I’ve marked it as spam.
Spam mail is such a letdown. Check out this article to learn more about spam controls: http://aol.it/1yiXUdo
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Can’t open attachments
Get an error message when I click on document attachments both word and pdf.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Restart your mobile device
2. Uninstall and reinstall the app with the latest version
3. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.
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Notifications
Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Notifications say "New Email" but does not say who the sender is.
Changed settings to show only 1 line of body, but it remains to show 3 lines
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Why can’t we not attach jpg pictures
When we attach a picture from our library why is always a photo.heic that nobody can open? Pretty frustrating
Please make sure that the pictures you are trying to attach are in supported formats. If you are still having issues, a quick uninstall and reinstall of the app should fix that,
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Screen not responding to touch
Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete
Ad banner is also frozen.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Where the &$%# is “mail”?
How about a tab called “Login” or “Mail” where you can actually check aol email? What happened???
In order to access your emails, simply tap the “Envelope” icon.
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It wasn’t broken!
So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!
Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Pics
Can we download pics ??
Thanks for reaching out. We have an article that should help you: https://help.aol.com/articles/save-and-send-attachments-with-the-aol-app-for-ios
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Logging in
This is to something that was posted on logging in on 5/7/19. I have tried deleting the AOL app and reinstalled it. I have tried backing up my phone and deleting and resetting my phone and I still can’t set up AOL mail. Every time I go into the app it states something went wrong try again later. I have deleted and reinstalled everything. Thanks
Are you able to log in by going to mail.aol.com using an external browser? If yes, please try switching the internet connection from WiFi to cellular data or vice-versa.
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