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7 results found

  1. App. Changes

    Hi, for a couple days when I open the links of news feed the text is very small the images are enormous, somehow it does not have the format it used to.

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    0 comments  ·  News  ·  Admin →
  2. Gallery Pictures and captions below them.

    Unable to read captions. They are blocked by all the gallery pictures covering the printing.

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    0 comments  ·  News  ·  Admin →

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

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    0 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Once you’re viewing your email list, if you tap Home to return to your home screen the next time you go into the app it will start on mail instead of news.

  4. Not working

    When you tried to read an article and it says continue to read after scroll it shows nothing but other articles the remainder of the article is absent. This has been going on for a week please correct.

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    4 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  5. Saved News Articles

    I inadvertently save news articles and now I have tons. How can I delete or remove them?

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    0 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    You will have to go to the Saved tab, from the News section, and click again on the Save article icon.

  6. Screen moves to top on iPad version

    When reading a news story, as I scroll down, the screen goes to top unprompted; making it impossible to read...
    A good idea would be to fix it...

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    3 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    2 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data or vice-versa

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