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How can we improve the AOL App?

← AOL App for iOS

It’s automatically quit

Automatically application is quitting... can you improve its stability...

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Nelson shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

I have a couple of troubleshooting steps for you that should resolve this issue:

1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data

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  • Anonymous commented  ·   ·  Report

    App is crashing while I’m doing my emails. Can you please fix the problem?

  • Tim Ahsing commented  ·   ·  Report

    While reading my emails, the app closes and throws the email into the “Old Mail” category. Very annoying. I have to open the app, go to “Old Mail” to finish reading the email. Happens way too often.

  • Anonymous commented  ·   ·  Report

    It ******* doesn’t ******* work at all

  • Network User commented  ·   ·  Report

    Program quits while in use ... very, very fecal!!!

  • Kathy commented  ·   ·  Report

    Why is the app not working today?

  • Network User commented  ·   ·  Report

    App runs for 2 minutes, then automatically quits ... wtf.

  • Anonymous commented  ·   ·  Report

    As of the last few weeks, this app crashes every time I’m on it.

  • Guy commented  ·   ·  Report

    App takes forever to load, says my password needs to be reverified, takes forever, inbox loads, takes forever, tap unread message.... CrAsH!!
    [**Process repeats**]

  • Arletha Willis commented  ·   ·  Report

    Fix frequency that app crashes and enable Touch ID. Thanks.

  • Richard commented  ·   ·  Report

    When I open emails after a couple of seconds, page reverts to signing in home aol Mail page, been happening for last 6 hours or so
    Hope you can sort problem out
    Thanks

  • Anonymous commented  ·   ·  Report

    Nach dem öffnen stürzt die App gleich wieder ab und man muss sie erneut öffnen. Danach tritt das Problem bis zum nächsten öffnen nicht mehr auf.

  • Anonymous commented  ·   ·  Report

    For the last week, the app keeps shutting down after a few seconds. I have uninstalled and reinstalled the app and have shut down and turned my phone back on.

  • Joe commented  ·   ·  Report

    Hi, I own an iPhone X with iOS updated to the latest version, your app is also fully updated, however, every time I open an email and I browse through it (let’s say Netflix recommendations, or if I open any catalog) the app crashes, this is super annoying.

    Also, I manage 4 different accounts, and I have to sign in every 3-4 days to EACH ONE OF THEM! Why do I have to sign in so many times???

  • Anonymous commented  ·   ·  Report

    When I’m checking my email, the app closes on its own for no reason

  • Anonymous commented  ·   ·  Report

    I am on my iPhone is nothing but a blue screen it does not work has been working for a long time works better than the one on my computer but now it’s just a blue screen

  • Jgb commented  ·   ·  Report

    If I attempt to use the drop down choices (netscape, aim, or aol), my app crashes. I prefer the netscape address, but you default me to aim.

    Please help.

  • TL commented  ·   ·  Report

    Every 15 minutes the app shuts down and I have to sign in again. Huge pain in the butt. Please fix....please!

  • Anonymous commented  ·   ·  Report

    When I start to write an email and click on the arrow next to my emailaddress, the app shuts down.
    This happens since the latest update of the app.

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