AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
169 results found
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App issues
Your told us we had to get the app to access our mail in smart phone. So I did but the phone mail app works better than your app...why!!!
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Picking Contacts - Chops off first letter
Hi, when I pick a contact from my list it looks correct but when it goes into the To: column it’s chopped off. It’s missing the very first letter which of course then causes the email to fail. It wouldn’t be so bad if you could actually select it and correct it but you cannot.
If you put it in the copy column it works fine.Is there any chance you can work on fixing this?
Thank you so very much.
DebbieThanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.
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Impossible d’ouvrir certaines PJ
Certaines photos sont qualifiées de « trop grandes » par l’application alors que sur l’ancienne boîte mail ,sur le même téléphone ,elles s’ouvrent facilement .
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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SUBJECT LINE BLANK...
... When Replying & Forwarding. For the last several weeks, or so. Please correct. Thx.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data. -
Please let me into my account!!
For the billionth time....I log in, then nothing.
Why????As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
Best wishes,
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Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.) or go to help.aol.com for further assistance options.
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You can leave it alone! I've been perfectly happy with my AOL account. Now I have to change it?
No wonder you are experiencing delays and systems issues? You've given all of your users a 10/20/2020 deadline and now everyone is scrambling to make changes. I do not even understand what you are asking me to do? AOL has merely been convenient but I also have a gmail account so I think I'll just move everything to gmail.
As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. See here more info: https://bit.ly/AOLAppPassword
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You’ve created a disaster!
Let me receive my email thru my iPhone. I can’t get any of my emails now on my phone! This app **** is total BS. It doesn’t work. Time to dump AOL. Put things back the way they were. Always have to ***** with something!
While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. You can of course continue to use your preferred email application after October 20th, however you need to follow these steps: https://bit.ly/AOLAppPassword .
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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About October 20 email thing
I haven’t noticed any changes I can use the old app did you guys do it yet
While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. See here more info:
https://bit.ly/AOLAppPassword -
Nice App, but one big glitch ...
I have been an AOL user for 27 years (since it was a Macintosh User Group accessed by dial-up modem). Just downloaded the new app and have tested it heavily the past 2 days.
Overall, quite functional and intuitive. I’m using an iPhone 8. But there is one big glitch, which needs to be fixed.
When I click email links from companies whose apps are installed on my phone, the AOL app fails to launch the apps! My “old” email program ALWAYS opens the apps that correspond with my email links. This is a fundamental function for a smart phone—knowing…
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Need major help
I thought this third-party email app thing was going to end today but yet I don’t notice anything
If your account is still signed in to an app using basic authentication on October 20th, we will block access on that application as a security measure until you make updates to your account. This does not mean you will lose your email. You have other options to access your email. See more info here:
https://bit.ly/AOLAppPassword -
Need help please
I thought you said the 20th October you’re no longer supporting third-party apps and whatever else I don’t understand that really
As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. See here more info:
https://bit.ly/AOLAppPassword -
About the 20th
I thought you guys were going to get rid of the third-party apps on the 20th it is the 20th and I don’t notice any change
If your account is still signed in to an app using basic authentication on October 20th, we will block access on that application as a security measure until you make updates to your account. This does not mean you will lose your email. You have other options to access your email. See more info here:
https://bit.ly/AOLAppPassword -
Email message
Why do I keep getting emails stating my app is outdated? I have updated app n put in 2 step verification and am getting mail regularly
If your account is still signed in to an app using basic authentication on October 20th, we will block access on that application as a security measure until you make updates to your account. This does not mean you will lose your email. You have other options to access your email. See more info here:
https://bit.ly/AOLAppPassword -
Another problem
AOL gold on my laptop keeps crashing freezing nonstop
Thanks for your report, please try reinstalling AOL Gold and let us know if the issue still persists.
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From old to new version.
I down loaded new version and got rid of the old, I used my same email address cause everyone has that email. I am still getting notices that the old is shutting down I must update. I also used my old password cause I have never forgotten it about many pass words that I do forget so I stuck with same email and password! Yet I still get the notices. By using same email and old password on newer version does this mean I will still lose the AOL?
Here’s an article to help you with this issue:
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While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. You can of course continue to use your preferred email application after October 20th, however you need to follow these steps: https://bit.ly/AOLAppPassword . -BR
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Someone please help me anyone
I’m getting no help why is that I have all these questions and nobody is answering for some reason. You answered some but not enough I need to know a lot of things before the 20th which is in two days you’re stupid app keeps crashing five times in a row if I take the app off or reset the phone to factory settings or whatever am I going to lose all my email accounts can you call this customer service customer support whatever you call it. I have so many great ideas to help you guys make everything better…
Here’s an article to help you with your issue:
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Major problems
What happens if I delete the app and put it back on or get a new phone or reset the phone to factory settings everything goes with it my point is am I gonna lose all my accounts for good
No need to worry, your email account is saved on our servers.
- Don't see your idea?