AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
59 results found
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Email in landscape mode.
When I am reading email in landscape format on my new iPhone XR the text slips back to beginning as I read down the text. This only happens when I open in the AOL app. Can this be corrected?
I have uninstalled and reinstalled the app but no improvement.I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Blockheads AOL
AOL needs to stop posting individuals names and password on screens subject lines. Most federal agencies are hit with law sue when personal data is posted in subject lines. Maybe I should consider that. I do not want to see my private information in anyone subject lines not even when it is coming to me. What if someone pick up my phone and all my private info is in their face. Your careless makes it easier for hackers.
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Share my information
Please stop asking me to say yes to sharing my information an not allowing me to get to my mail every time I try to check my mail and the pop up doesn’t give the option to say no if I don’t want to share my information I should have the option to say no and do it only one time it’s just not right
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
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Mail trouble
Can not send e mail with attached pdf file and without attached file to any one, but i am getting e mails from other people,
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Emails - text size not consistent
Text size in emails is not consistent. Don’t know until receiver sees it.
It’s embarrassing. It’s emphasizes and adds tone to certain words or phrases that you don’t intend to. But other person doesn’t know it’s error and reads it wrong way. How to fix?sometimes it’s occurring on laptops and not just iphone. You don’t see text size until opening the email.
IPHONE SE.
Thanks. (I would give example below, but there isn’t selection for typeset sizing. So i can’t create a sample here.)Please reach out to phonemail.assist@aol.com for further assistance.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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I just downloaded AOL.COM to my Mini iPad 4 and can’t get access to my email
I just downloaded AOL.COM to my Mini iPad 4 and can’t get access to my email. The instructions aren’t clear as to how to get access to my email. I also use an ancient iPhone6+ primarily to deal w/email, and at the same time if I’m charging my phone I still need access to my email.
Please help.
Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at aolmailquestions@aol.com along with a screenshot of what’s happening when you try to access your emails. Thanks!
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Issues logging in
For the past month I have not been to sign in, this is ridiculous. Then when I use yahoo and try to add my app mail box it says there’s an age requirement, really aol get your **** together
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mail not delivered
I know of at least 10 emails that i sent myself to depeck11 that never got delivered to my mailbox
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Replying to mail sends it back to me
When I click on reply it says the senders email address which is correct. However the email always goes to my inbox. Ive even checked the sent folder but it never sends them an email. Odd. I wish they’d fix this.
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Drafts don’t delete once email is sent
I find that when AOL creates a draft because it’s taking awhile to get a new email composed, once the email is sent, the draft copy is not deleted. Is this a bug, intended, or a setting I need to change?
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Typing emails is really slow
I seem to have an issue, when typing an email the phone slows right down and takes several seconds before the letter I’ve typed appears. It’s not my phone, as I now have to type emails in my notes and copy and paste. And I have no issues on this where I’m typing it’s purely on my email. I have a iPhone 6.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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email
I cannot get into my email w/o agreeing to share all my private information. I don’t like the new UPDATE. Please fix this ASAP
Thank you
LoriWe take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
No puedo mandar correo. Dice que esta incorrecto
El soporte de AOL me escribe para "solución" borrar e instalar nueva vez. Pero la "solución" persiste igual. Todavía sigo sin usar el correo electrónico.
Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with a screenshot. Thanks!
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Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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To manage account related information, please go to myaccount.aol.com. If you are still having trouble, feel free to contact us at 1-800-827-6364.
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Thanks for reaching out. Please reach out to our support team at aolmailquestions@aol.com.
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You can reach us by sending an email at phonemail.assist@aol.com
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