AOL App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
119 results found
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My email is not working
Please help me access my email
Hi there, we are
sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Fix the new update for the iPad
New update doesn’t work on iPad. And have turned iPad off and restarted. Does work on iPhone. Noticed that this happens often with the updates, poorly tested.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Why did I get an email saying I don't have the latest version of the app?
The version of my app matches the one in the app store and has for at least two weeks. I have auto-update enabled so it stays current. The email gives no indication how to tell what version is the latest version it's talking about, so it's worthless, and probably spurious.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Since yo change I cannot delegate any messages. This needs to be fix.
I a m having a hard time trying to delete old messages. The delete button is not working. Why
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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I can’t access My Benefits
Where is the link?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Disaster after updating
I updated aol mail at App Store as instructed. Ever since I have seen blank screens (all emails lost) and today a black screen. I have important emails in my accounts. Sometimes the emails appear after signin but most times they don’t. What did the update do??!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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No email notifications
Suddenly the app isn’t notifying me of new incoming emails, why not? Please fix. Only receive notifications when I physically go to open the app.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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A way to delete this app and use aol mail again
Give me a way to delete it
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Contacts Added to AOL Account from my iPhone contacts
How can I prevent contact being added to my AOL account which show that they have been added from my iphone?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Delete white screen in email
This anomaly with your app started happening a few days ago. There’s this white screen that shows up among the emails and I don’t know how to get rid of it. Here’s a screenshot of it.
It will scroll through with the emails but can’t be deleted. I tried deleting and re-installing the app which worked for a couple of times checking my mail but the anomaly came back. This is the first issue I’ve ever had with it in the several years I’ve had it.
Jim Hayward
Sent from the all new AOL app for iOS
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Problems attaching documents to emails
I’m unable to attach documents to emails. This is a basic need for any email app. The only files I can attach are attachments previously received, or photos. I’m sure something has changed as it wasn’t always like this.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Please help the search facility in emails is not working again!
Please help the search facility in emails is not working again!
It is always difficult to search for emails, especially from a chosen sender.
Historically this used to work fine, it is only in recent updates it has stopped working.Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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AOL app doesn’t show the email
In the AOL app while having the seperate folders new mail and old mail the emails don’t show up but when switching to the unified folders they show up.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOl has a blank screen I can’t delete
Blank screen on my AOL mail
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Keep my registered pass word. I am getting my emails in android phone but not on apple (iOS) divides for last week
Please ensure that I get all my aol mails in both android and aol divides.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Aol app loads splash screen and freezes up
I am using a generation 6 Ipad with 32 GB. Running IOS 17.7. After the freeze up, I close the App then it loads normally on the 2nd attempt. The most recent update 7.50.1 did not address the error.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Make the aol app mail only
Have the option to remove the tabs at the bottom of the app so it’s only mail. Also have the ability to open links in mail I’m safary on iPhone.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL/Verizon Calendar access
I am very upset that in today's fast-paced and connected environment, my @verizon.net CALENDAR can not be accessed from my iOS phone. In the past, I could access my @verizon.net calendar through the iOS app. The fact that the calendar can't be accessed even through an AOL or Verzion app is unacceptable. AOL are forcing me to a Gmail account.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Unable to update my AOL app
Unable to update my AOL app even after receiving its email from own aol as of being my aol so old: 0
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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