AOL App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
109 results found
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My email is not working
Please help me access my email
Hi there, we are
sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Fix the new update for the iPad
New update doesn’t work on iPad. And have turned iPad off and restarted. Does work on iPhone. Noticed that this happens often with the updates, poorly tested.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can’t access My Benefits
Where is the link?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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A way to delete this app and use aol mail again
Give me a way to delete it
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Delete white screen in email
This anomaly with your app started happening a few days ago. There’s this white screen that shows up among the emails and I don’t know how to get rid of it. Here’s a screenshot of it.
It will scroll through with the emails but can’t be deleted. I tried deleting and re-installing the app which worked for a couple of times checking my mail but the anomaly came back. This is the first issue I’ve ever had with it in the several years I’ve had it.
Jim Hayward
Sent from the all new AOL app for iOS
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL app doesn’t show the email
In the AOL app while having the seperate folders new mail and old mail the emails don’t show up but when switching to the unified folders they show up.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOl has a blank screen I can’t delete
Blank screen on my AOL mail
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Keep my registered pass word. I am getting my emails in android phone but not on apple (iOS) divides for last week
Please ensure that I get all my aol mails in both android and aol divides.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Aol app loads splash screen and freezes up
I am using a generation 6 Ipad with 32 GB. Running IOS 17.7. After the freeze up, I close the App then it loads normally on the 2nd attempt. The most recent update 7.50.1 did not address the error.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Make the aol app mail only
Have the option to remove the tabs at the bottom of the app so it’s only mail. Also have the ability to open links in mail I’m safary on iPhone.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL/Verizon Calendar access
I am very upset that in today's fast-paced and connected environment, my @verizon.net CALENDAR can not be accessed from my iOS phone. In the past, I could access my @verizon.net calendar through the iOS app. The fact that the calendar can't be accessed even through an AOL or Verzion app is unacceptable. AOL are forcing me to a Gmail account.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Search for email on iPhone stopped working
The email magnifying glass search on my iPhone app won’t work. Instead it takes me to a screen that asks “ Enable smart features to see detailed contact cards Information won't be shared with 3rd parties” and seems to give two choices “Turn on”’or “Learn more” - but if I select turn on it still doesn’t let me search.
This seems to be a recent issue. Seems to be an issue on iPhone but not iPad.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Answer the dam phone!
On hold for 30 mins, sounds like someone is going to pick up then put back on hold. All I want is to get my email!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Two step verification does not include email as the 2nd step
Two step verification should include email as an option for the 2nd step.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Change my recovery phone number to the new cell
Change my old recovery phone number with new cell phone number so she can do a password reset- she needs a very important document TODAY. But can’t access her password recovery cause the phone number is outdated & I called the Philippine support team & he is clueless 😡😡😡😡😡😡😡😡😡😡😡😡😡, sat on hold for 90 mins before I got this guy - my wife needs to reset her email account ( mmloris@aol.com ) I’ve been a premium customer for 17+ years & I’m ****** cause he can’t access her email for a business document
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
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Recover a account
My account is locked my password is not working and customer service is no help to recover a account I can’t verify my account due to a old number I have and all that customer service can do is say I can’t help you until you verify your account and I should have updated my account information. This is the worse customer service I ever had I am very disappointed with AOL. Customer service should be top priority and it’s not they are useless. How am I to verify my account if I can’t get on and change my information??…
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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I can’t receive emails only send them why is this?
I can’t receive emails at all. What can I do to solve this.
Here’s a help article that might solve your issue: help.aol.com/articles/fFix-problems-reading..
If the issue persists, one of our Mail Support Agents might be able to help you. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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