AOL App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
128 results found
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My email is not working
Please help me access my email
Hi there, we are
sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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You need to fix it I can’t get on my email
Email is not coming up not working
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I cannot access my mail with the app
please make it possible to access the mail via the app
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Fix the attachments issue
Attachments don’t open anymore on my phones. I have to use the native iPhone app. I was on an iPhone 16 running ios18 and upgraded to iOS 26 and still won’t open. Just got the iPhone 17 on iOS 26 and still doesn’t work. Why?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Fix the new update for the iPad
New update doesn’t work on iPad. And have turned iPad off and restarted. Does work on iPhone. Noticed that this happens often with the updates, poorly tested.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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auto fill for contacts not working.
when I type the first few letters of the email address or first name I used to get a drop down list of contacts. This is not working. I will have to stop paying for this service if this is not fixed.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Why did I get an email saying I don't have the latest version of the app?
The version of my app matches the one in the app store and has for at least two weeks. I have auto-update enabled so it stays current. The email gives no indication how to tell what version is the latest version it's talking about, so it's worthless, and probably spurious.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Since yo change I cannot delegate any messages. This needs to be fix.
I a m having a hard time trying to delete old messages. The delete button is not working. Why
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Tell me how to download and make it work on my new computer
Tell me how to download and make it work on my new computer
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can’t access My Benefits
Where is the link?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Can not login verification webpage disappearing
Tried to log into my accounts and every time the verification webpage is disappearing when I come back to the webpage to put the verification code on to it so I think I won’t be using your email app ever again and just a note your mail application SUCKS a BIG ONE!!! And you have a horrible support service.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Sending myself an email
Dear AOL, on your new yellow AOL App, now when I send myself an email, and I delete the one in “Sent” but I keep the one in “Inbox” or I move the “Inbox” one to “Saved” — it now deletes BOTH of them, but I do not want to keep 2 copies of the same email. I also use Mail App for iPhone, so I refresh them both, and the emails all get deleted. But I am now forced to keep 2 same copies of emails or they will all get deleted. Can you please fix this issue? Thank…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Disaster after updating
I updated aol mail at App Store as instructed. Ever since I have seen blank screens (all emails lost) and today a black screen. I have important emails in my accounts. Sometimes the emails appear after signin but most times they don’t. What did the update do??!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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No email notifications
Suddenly the app isn’t notifying me of new incoming emails, why not? Please fix. Only receive notifications when I physically go to open the app.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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A way to delete this app and use aol mail again
Give me a way to delete it
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Contacts Added to AOL Account from my iPhone contacts
How can I prevent contact being added to my AOL account which show that they have been added from my iphone?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Delete white screen in email
This anomaly with your app started happening a few days ago. There’s this white screen that shows up among the emails and I don’t know how to get rid of it. Here’s a screenshot of it.
It will scroll through with the emails but can’t be deleted. I tried deleting and re-installing the app which worked for a couple of times checking my mail but the anomaly came back. This is the first issue I’ve ever had with it in the several years I’ve had it.
Jim Hayward
Sent from the all new AOL app for iOS
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Problems attaching documents to emails
I’m unable to attach documents to emails. This is a basic need for any email app. The only files I can attach are attachments previously received, or photos. I’m sure something has changed as it wasn’t always like this.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Please help the search facility in emails is not working again!
Please help the search facility in emails is not working again!
It is always difficult to search for emails, especially from a chosen sender.
Historically this used to work fine, it is only in recent updates it has stopped working.Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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