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Old inbox mail

I’m not able to access and read my old mails. Whenever a mail comes in and read, it automatically goes away instead of moving or staying in the old mail folder/section.

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

I have a couple of troubleshooting steps for you that should resolve this issue:

1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data

You could also switch to the Unified Inbox view by following the steps in this article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view, and make sure that all the other email apps that are you using are set up as IMAP.

If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

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  • Chris commented  ·   ·  Report

    When I open in New Email and press the message it immediately disappears into Old Email. Very annoying. What can I do?

  • Mary commented  ·   ·  Report

    Was able to stop read mail in inbox from moving to old mail on my desktop by changing the setting that deleted the old mail folder but can’t do it on my iPhone. How do I synch this feature?

  • Anonymous commented  ·   ·  Report

    I don’t want my opened emails to automatically go into the old mail folder. I know when it’s been opened because the subject is no longer bold. Moving it around just becomes a hassle. No other mail servers do that

  • Anonymous commented  ·   ·  Report

    I can’t find a setting where I can keep my emails in my New Mail after I read them. They disappear to my Old Mail as soon as I am done reading them, very annoying!

  • POLO commented  ·   ·  Report

    When I open aol, the initial two or three Emails that I open are automatically sent to old mail. Extremely annoying.

  • Jim commented  ·   ·  Report

    After a few minutes aol closes on me. Email I was reading goes to old mail. How can I stop this!?

  • Michael Ferber commented  ·   ·  Report

    Lingering bug for more than 2 years causes new mail to be sent directly to old mail without displaying when app is opened occasionally. I have to go into old mail and mark the item as new to halt the bug and see new items. Had it on my IPad Air, numerous versions of iOS and now on my iPad Pro 10.5 with iOS 12.1

  • Anonymous commented  ·   ·  Report

    When I select an email to view, it flashes up and goes to old mail. I have to go to old mail and select it again. It sometimes has to be selected twice there to display. Once it shows up, I have to mark it unread to put it back in my inbox, then I can read it in new mail again.

  • JUNE CHAPKO commented  ·   ·  Report

    When I open a new email on my iPad mini, it disappears into old mail immediately. When I go to old mail to open it I have to do it twice for it to stay open. Please fix this.

  • Anonymous commented  ·   ·  Report

    Since the last update all of my old mail has been deleted and any mail I read and then move to old mail disappears after a day.

  • Jean Matysiak commented  ·   ·  Report

    My Old Mail folder was blank today too. My IPad is version 10.3.3. I need this Restored. Help!

  • Jean Matysiak commented  ·   ·  Report

    My Old Mail folder has disappeared this morning. I know I did not delete anything. I gave valuable history I need back. Does AOL have a problem. I need my Old Mail folder restored. This is on my IPad. Urgent!

  • Jean Matysiak commented  ·   ·  Report

    My Old Mail data has disappeared today. I don't know why. Can it be restored?

AOL App for iOS: Mail

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