You know what sounds like a good idea? Lets take our customers, and delete their accounts.
This is not a hot crazy new idea, this is a complaint. I have no idea where else I can post this. I am BEYOND ****** off at AOL. A long time ago, 2003, I made my first AOL account. I used this email to sign up for many other services. Then as I got older, I did what every other sensible person did, and created a gmail account. Flash forward to now, I try to log in to my old aol account, and I'm greeted with a message saying "ooooops we deleted your account". This wasn't some Russian hacker spy that took down the emails, this was intentional on behalf of Americas #1 online service. I figure it wouldnt be too hard to message support. WRONG... Live tech support... costs $5 a month.... ***** it. Ill throw my card on there and hope to god they dont leak my information, and get my account fixed. Nope. I'm told that there is nothing they can do. I ask to speak with a supervisor. The (definitely from America) representative tells me that there isnt a supervisor immediately available and tells me I can't speak with them. Are you SERIOUS!? Not only do you delete my account, but you make me pay for tech support... That for 1 will not do anything to help you... and 2 tell you that you can't speak with a supervisor. I told them I would wait. And I did. For a while. Time passes. I tell them I'm still waiting. Finally they ask what the email i'm trying to recover is. I tell them. IMMEDIATELY they reply back with a generic "go F*** yourself" and then CLOSED THE CHAT. Seriously. What in the **** is going on with this business. I tried 4 more times to start a new tech support live call. But they denied to open chat with me. Seriously, you can see when they deny you're support chat, it will show your position in que as 1... it will start to connect, then stops and says "We have no employees available to help you" No lie, it doesnt even ask you to try back later. You're absolutely insane if you think I would believe there are no available employees, after the last one LITERALLY HUNG UP ON ME 35 SECONDS PRIOR. If you're letting your employees act this way, shame on you. If you arent, you need to fix everything about your platform and tech support. SERIOUSLY, IF I'M PAYING FOR A SERVICE (A SERVICE THAT WAS AND SHOULD BE FREE). YOU BETTER BEND OVER BACKWARDS TO FIX THE **** YOU BROKE. GET. YOUR. ****. TOGETHER.
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