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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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380 results found

  1. All media, even social should not be so politically biased. you guys are terrible.

    Media should not be so politically biased. You guys are terrible.
    your one sided stories are a threat to the freedom of this country.
    The 2 party system is a value to the country, quit trying to tear it apart. Media of all sorts is a threat to our freedom !!

    179th ranked
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  2. 2 step verification no longer recognizes pc devices when logging in; now requires code entry each time

    didn't used to work this way, what changed?

    179th ranked
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  3. SPAM MAIL TECH DEPT.

    SPAM FOLDER COLUMNS ARE WRONG AGAIN...TECHS CONTINUE TO PLEASE THEMSELVES INSTEAD OF AOL LONG-TIME SUBSCRIBERS. NEED TO PUT BACK "DELETE ALL" IN SENDER COLUMN & NOT BY SUBJECT!! AOL CAN'T KEEP OUT SPAM, YET PUT MANY OF MY LONG-TERM ADDRESSES INTO SPAM FOLDER & VICE VERSA. THEREFORE, I MUST CONSTANTLY COMB THRU SPAM MAILS FOR MY IMPORTANT BANKING & OTHER EMAIL LONG-TIME ADDRESSER MAIL SENT TO ME. NOW YOUVE MADE IT MORE TEDIOUS BY CHANGING DELETE ALL IN THE SUBJECT COLUMN, & NOT IN ADDRESS COLUMN!! YOU ARE NOT LETTING USERS HAVE THE THINGS THAT WORKED BUT FORCING THE USE…

    179th ranked
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  4. Provide free support to all customers no matter what plan they are using.

    Not a new idea ; but adding my vote to the fact that support from Compuserve/AOL should be to all customers no matter what plan they are using.

    179th ranked
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  5. I am not a Robot but aol blocked me from posting comments

    Quit censoring free conservative speech

    179th ranked
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  6. AOL sends me emails to sign up for services. Life Lock, I am supposed to be a member. Life Lock says, 'not active'. What is going on? What f

    This site is useless. How do I ask for help? Hello! Anybody home?

    109th ranked
    1 comment  ·  Admin →
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  7. Provide your tech supporters a QUIET ENVIRONMENT to work in. The men yakking in the background only exaggerated my hearing loss.

    Keep the background loudmouths quiet. Offer a quiet environment so subscribers can hear the techhies

    179th ranked
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  8. If I am logged into my account. Why do I have to sign in to post a comment.

    I am logged into my account. I read my mail. I start reading news items on the home page. When I try to comment, I get a message that says "sign in to post." Tell me again what I am paying for. Fix this or give me my monthly money back.

    29th ranked
    3 comments  ·  Admin →
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  9. Posting opposite opinion

    When I try to present an opposing opinion on a news article; sometimes my post gets rejected, saying your post doesn't adhere to our community standards; but I can't find how I am violating any of them. No cursing, no making fun of or bullying the other person. In fact, my post is just as respectful as the first poster, but mine gets rejected, and his stays up. The only difference in our comments seems to be that he/she is politically on the left, while mine is more conservative leaning. The only reason I can guess, is, that like Facebook,…

    48th ranked
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  10. make it easier to sign in for leaving feed back.

    I kept trying to leave feedback. It kept saying I needed to sign in. Then it did not want to let me sign in with out several tries

    179th ranked
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  11. make easier to find support email so I can forward something to them

    AOL Member Services aol.customer.support@aol.comHide
    To nightwitch56@aol.com nightwitch56@aol.com

    ref:00D0PDfmX.5004U109ycj:ref

    179th ranked
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  12. Possible Spam

    I am getting AOL email saying AOL is updating it's mailbox and if I don't do certain things I may lose the email in my mailbox. Is this true, or is it spam? I tried to ask this question in other ways, and I didn't find any. It is hard to find a way to ask questions on AOL.

    109th ranked
    3 comments  ·  Admin →
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  13. Recover password using power of attorney

    Allow recovery of password with power of attorney, please. Mom is addled, does not do texts, seldom answers the phone. She is in Missouri, I, her daughter with POA, am in Colorado.

    179th ranked
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  14. Charging for help?

    How about if someone has lost access to their account you NOT CHARGE THEM. What the **** kinda BS is this? I need my account reset because I can't remember the password. I go to get help only to find out that I have to sign up for it and pay yall. No chance.

    73rd ranked
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  15. make it possible to save when editing contacts - doesn't work now!!

    When editing a contact's info - it is currently impossible to save. Shouldn't have to delete and reenter!!!

    179th ranked
    1 comment  ·  Admin →
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  16. SECURITY BUG

    Hello,

    I found a bug on your website, can I get any rewards for these bugs, I know you do not have a bug program. Critical Vulnerability of His Web Server An attacker could use this vulnerability to attack your Web site. I am a security researcher and hacker, I have found many vulnerabilities on various websites. It is a great honor for me if my work is appreciated as a reward.

    Thank You

    179th ranked
    0 comments  ·  Admin →
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  17. You can take off suggestions searches in my browser.

    My aol browser is making mistakes as I type in the website I want to use. I would like for you to take out search suggestions that I do not use or want in the Browser.

    179th ranked
    1 comment  ·  Admin →
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  18. it would be nice if AOL Help actually helped me instead of trying to sell me an update to a new program.

    You stopped delivering my emails from smugmug a distributor of my photos, and wont help me get my notifications of sale. Instead all you want to do is sell me some ****, how about some support first.???

    73rd ranked
    0 comments  ·  Admin →
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  19. Terry Johnson and google,meta,Robert R Wells are hacking my aol to keep me a polictal prisoner jason roger hudgins 238553499

    Terry Johnson alamance county sheriff with fbi agent Robert R wells are hold me poltical prisoner 4229 alpine ln liberty nc 27298 Jason Roger Hudgins 238553499 Eye implants NFC/FRID have been implanted in me as a experiment need help they use minijail pegasus1&2 watchdog 127.0.0.01-infinity

    109th ranked
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  20. AOL Comments Community Guidelines

    Dear AOL, can someone please tell me why my comment was against community guidelines? Thanks.

    Your comment on Four killed in sheriff's department helicopter crash in New Mexico has been rejected as it contains content that is in breach of our community guidelines.

    Posted 7/17/2022, 14:26

    Condolences to the families, friends, and colleagues who lost loved ones in this crash. Gratitude for the service of these 4 precious souls. Thanks to all law enforcement officers and fire fighters who stand in the gap for all of us.

    109th ranked
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