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344 results found

  1. Hardware problem: call support 800-827-6364, wants the 1st 3 letters of my email addr, can't hear me.

    You have no way on your web site to report obvious problems like this one. As stated above, I needed to call Support, dialed above number. Automated voice wanted the first three letters of my email address but couldn't hear (did not respond to) my voice. Tried half a dozen times.

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  2. Please STOP sending me ads for cremations and funerals at the top of my emails!!!!!

    I do NOT want ads for cremations and funerals at the top of my email chain. REMOVE THEM PLEASE!!

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  3. stop covering page with Google and other ads!!!

    this is ongoing in an attempt by AOL to SELL Ad Block. Not a good idea. After 20 years with AOL I am strongly thinking of not being intimidated and changing my email address and going with another site.

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  4. for the past two days i have not been getting any emails on any devices. did all the trouble shooting. y do i need to pay for help?

    I have not gotten my emails for two days on any devices. I can sign in and only have access to mail that came in 2+days ago. Went through all the trouble shooting doesnt seem to be a problem on my end. Was told by virtual chat to call. call wants to charge me money to help. why do i need to pay for something that is clearly an aol issue? I am an aol user for 20+ years this is enough to make me say i need to use other emails for my important mail.

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  5. Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn'

    Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn't work well at all it just jumps fast after not responding. Your too busy bashing Trump and NOT taking care that your own website works. I hate AOL will be leaving it soon!!!!!!!!!!!

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  6. Comments

    What happened to "comments"? The little blue block at the end of an article to open the "comments" is there but when you click on the box - nothing appears. Posted 5/14/24

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  7. New features!

    Master username Debbie Floyd

    I would like to remove sub usernames tedleoclaramae.

    My parent died last two years ago. No longer to keep sub usernames!

    Anyway, I did set up a new sub username for my parent and anyway, they never used it. My parent died last two years ago.

    I would like to change new password to my new ID user name and it is Debbie.

    I can change my new passwords by myself.

    PinkieDebbie@aol.com

    Smile, Debbie

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  8. You can improve many peoples' experience by not having ads cover about 1/3 of the content of the headline articles. It's beyond irritating

    When I choose to read a headline article would like to read the entire article, not just the 2/3 of the page not covered by advertisements which apparently have no shut-off. At a time when national news is critically important, it shows clear corporate disregard for anything of importance that might be said in the second half of any article that can't be read through your paid advertising.

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  9. 166th ranked

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  10. AOL lewttering and background coloring.

    AOL newstype is too small. It should be larger. The background is white and too much glare with the small lettering.

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  11. i need to know when i can start making comments on aol since i been on probation for 3 years

    when can i start to make comments on aol since i been on probation for 3 years

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  12. Can't install AOL Tech Fortress - what I get is shown below: Windows ® Installer. V 5.0.19041.3636 msiexec /Option <Required Parameter> [O

    Windows ® Installer. V 5.0.19041.3636

    msiexec /Option <Required Parameter> [Optional Parameter]

    Install Options
    </package | /i> <Product.msi>
    Installs or configures a product
    /a <Product.msi>
    Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
    Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
    Uninstalls the product
    Display Options
    /quiet
    Quiet mode, no user interaction
    /passive
    Unattended mode - progress bar only
    /q[n|b|r|f]
    Sets user interface level
    n - No UI
    b - Basic UI
    r - Reduced UI
    f - Full UI (default)
    /help…

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  13. Commenting Ban Question

    Why have I been banned from commenting on the AOL articles without so much as a notification? My last post was 15 days ago. I have been an AOL member for years. I see multiple people have this same problem. If you're using OpenWeb to control access. That may explain the reason.

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  14. 166th ranked

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  15. 166th ranked

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  16. have people that know what they are doing and have them in the USA

    theAOL Help department is a SCAM !!!!

    they wanted to take a phot of my driver's license. !!!!!

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  17. I need my older email.back

    My older email that was just like this one minus one digit had access to pictures that I can't get that are irreplaceable family pictures and it says it closed out due to age okay so why not reopen it or let me make new with sane name so I can get access to accounts that have ireellaceable pictures ugh it's frustrating.

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  18. Restructure censor guidlines

    SHUT DOWN YOUR COMMENT SECTION IF YOUR MODERATORS ARE GOING TO BE BIAS, ALLOWING RIGHT-WINGERS TO BASH BIDEN & DEMOCRATS BUT REJECT ALL REBUTTAL COMMENTS AGAINST TRUMP!!!

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  19. My phone # is my land line and you cannot verify it because you cannot send me a code. Daa! You just assume everyone has a cell.

    My phone # is my land line and you cannot verify it because you cannot send me a code. Daa! You just assume everyone has a cell How do you turn Verify OFF?

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  20. Teach customer service skills.

    Stop trying to "up sell $29.99" services to people on Social Security who have been customers for over 20 years. Your agents are far more interested in making you $$$, than helping the people around when you were the "top dog" of email. Shame on you

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