AOL Help
If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.
This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
381 results found
-
totally incompetent help with ongoing problem !
3 family members all with AOL accounts started at same time apx.3 decades ago - yesterday at 6 am when accessing my account got verification requests - codes never arrived at working email alternate - after several attempts account was locked !!! - 6 hours of attempts failed because account could not be verified !!! - finally paid for paid support - check ed problem + changed my password + i was able to sign in - this morning again could not sign in w/o verification - again email codes requested on my Yahoo account did not arrive for over…
179th ranked -
AOL Help chat continuously times out and disconnects plus minimizing the chat to check or accomplish recommended action breaks the chat
update your time of activity on chat. disconnection actually occurred in less than 1 min
179th ranked -
Yellow Header
Get rid of the yellow header it sucks
179th ranked -
Help Your clients. Icall every few days as I am told and am told after 50 min to an hour you cant verify I am who I am , so to bad suffer
You have no problem accepting my hard earned dollars AThat I am sho I am but day after day and week and month after month No on can verify who I am so they wont help me. I have paid since Oct and still do not have 1/2 of the programs I pay for and no help. What kind of a business is this, Your techs sayd they understand my frustration but cant help. I have dont the drivers license verifuiaction 11 times and that isn't good enough. I want my money and id like my time back. I am…
179th ranked -
YOU FOLKS change something & WE lose everthing & the only solution is pay for telephone support? WTF!
HAVING TO PAY FOR SUPPORT TO FIX SOMETHING YOU GUYS MESSED UP??? THERE ARE SEVERAL SIMILAR COMPLAINTS REGARDING LOST FILES...FIX THIS...WITHOUT CHARGING US!!!
73rd ranked -
Your comment editing software needs a serious adjustment. You rejected the following comment which makes no sense whatsoever.
The Amazon region has beautiful vegetation but the fertile soil is relatively soft and I would guess percolation testing was not employed before approving development. I hope to see additional articles related to these sink holes and it would be best for those living on the edge to call friends and relatives for temporary housing. These craters will not be the last.
179th ranked -
Ads
Stop putting ads on my AOL Homepage related to a place where I don't live--AshburnVa. when I don't live ther
179th ranked -
Stop putting ads on my AOL Homepage related to a place where I don't live--AshburnVa. when I don't live there.
Stop putting ads on my AOL Homepage related to a place where I don't live--AshburnVa. when I don't live there.
179th ranked -
HEADERS AND FOOTERS DO NOT PRINT OUT ENTIRELY IN WINDOWS 11
Moved to Windows 11 from 10. Headers and footers do not print out entirely in printing out e-mail now. They only did before when printing e-mail in quick print mode. But Windows 11 eliminated quick print.
179th ranked -
179th ranked
-
4 phone calls with 20 minute + waits and no tech support
Why does AOL not care about its customers? I went on Chat. I gave 6 different verification codes and all 6 are invalid. I cannot use AOL DESKTOP GOLD 11.0.2510.0 on Windows 11. My Benefits Page gives me an option to purchase Desktop Gold for a monthly charge. I already pay $21.00 / month for a service that is giving a lousy time. I NEED HELP!!!
179th ranked -
179th ranked
-
179th ranked
-
Update my credit card, been trying for over 3 days to do so.
Make it simpler to update credit card information.
179th ranked -
go **** yourself whomever is responsible for locking me out and wasting my time
i appreciate the need for security but *****. i answered all of your **** questions. and i am ********** sure i never set up the ******** security question it asked me. and i sent you my fucing drivers license and you still hung up on me ********
179th ranked -
aol not working I have to restart my compumter to get on aol after on the a few minutes nothing works
aol icon does not work
179th ranked -
STOP BASHING TRUMP!!
Stop bashing TRUMP. He was overwhelmingly elected by the American people. He will do great good but AOL is so bias,
Every single story you do concerning ANYTHING Trump bashes him. Why dont you do AT LEAST one that reflects how the American people feel about him. You are losing your audience just like MSNBC is losing theirs.109th ranked -
Please provide a way to contact AOL technical staff *in writing*
My phone number is useless for verification because AOL insists on adding a spurious zero between my country code and area code. The phone number AOL tries to message is invalid, so the verification messages never arrive.
The chat is useless and refers me to the telephone support, but no first-level support employee will be able to do anything about this, which is clearly due to a mistaken assumption by developers. Only a written problem report has any chance of being relayed to development. How about it?179th ranked -
Case #22975421 - EXTREMELY FRUSTRATED. Take my monthly fee but sure do not fix it when something is not working!!!!!!!!!!!!!!!
Case #22975421. VERY FRUSTRATED WITH AOL APP ON MY PHONE. I can log into AOL on my computer but not on my phone. Endless cycle of uninstalling the app, re-installing, changing the password, and all I keep getting is an endless cycle of trying unsuccessfully to log-in to my email dozens of time and getting a white screen at news feed page (no news or anything shows) and a solid black screen on email log in screen (can't get beyond this screen). After being with a customer service rep for an hour tonight with no luck at all solving the…
179th ranked -
Get better employees AOL!!!!
Claudia C the lowest customer service guaranteed a disappointment
179th ranked
- Don't see your idea?