AOL Games

Aol Games

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  1. AOL/ Masque and Gamepoint games will not load, or get disconnected

    AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????

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    281 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.

    1. Upgrade your browser
    Our games run best on the latest browser technology  
    Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2 
    Upgrade Chrome: www.google.com/chrome‎ 
    Upgrade Safari: https://support.apple.com/en-us/HT204416 

    2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/ 

    3. Open Games on AOL.com on another browser
    Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.

    4. Clear your browser cache
    https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser 
    If you’re using Internet Explorer, you can also try to increase the cache size. 

    5. Install Java: http://www.java.com/en/download/ 

    6. Clear your Java cache: 
    How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
    IMPORTANT: Once you’re…

  2. CHAT CONTROL BRING BACK IGNORE BUTTON

    See More...

    Have u set ur hearts upon MY SERVANTS Steven and Steve ! Both of these righteous stewards are ........... UNTOUCHABLE ! ! ! ............ they have BOTH been told to GO FORTH conquering and have been putting the cause of TRUTH AND RIGHTEOUSNESS first in their lives for over one month now and have been doing a mighty fine job INDEED ! ! ! And they KEEP MULTIPLYING like rabbits mostly because they ARE UNtouchable from the standpoint of mav or one of his lobby rat friends complaining to aol about them ! And mav has ONLY seen…

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out about your experience with Games on AOL.com.

    If you are having an issue within a game chat, please review the following guidelines:

    1. Ignore them. People feed off of your reaction. If we ignore them they won’t get the rush they need and they’ll go away.

    2. Use the Flag feature in chat. Hover over the right of the comment where the 3 dots in a line are, then click the flag and submit the report.

    Your comments are important to us, please reach out for any further assistance.

    Thank you for your feedback about the ignore button, we will pass it along to our product team.

  3. What is the matter with you

    Your Games forum and chat boxes are flooded with several people graphicly soliciting for ***.

    Another person fills up entire boxes with Z's...non-stop

    This makes logging in a LONG process.

    Running an algorithm is not stopping them. They change the word slightly.
    Blocking their names does not stop them. They get a new one

    Since you are not taking action and blocking this language, you are implicitly supporting it.

    You must seriously put in a hall Monitor, a real person, to end this.

    FIX IT

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    121 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out about your experience with Games on AOL.com.

    If you are having an issue within a game chat, please review the following guidelines:

    1. Ignore them. People feed off of your reaction. If we ignore them they won’t get the rush they need and they’ll go away.

    2. Use the Flag feature in chat. Hover over the right of the comment where the 3 dots in a line are, then click the flag and submit the report.

    Your comments are important to us, please reach out for any further assistance.

  4. i want a private table

    how do I do yhat

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. How do you invite someone to play?

    Do you have to have an aol email? Our canasta group wants to play online because of the quarantine. I see lots of information on how to play the game, but nothing on how to invite others.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. how can I get the full screen to show on my games?

    I can't get the full screen to show on texas hold'em. How can I get the full table to show on my screen?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. can't pla cribbage

    support flashplayer

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback.

    Please be aware you’re using an outdated browser and therefore some features may not work. Please update Google Chrome to Version 79.0.3945.130

    Best regards,
    Team AOL

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re in the process of converting many of our games from Flash to HTML5. We’ll continue this process through the sunsetting of Flash in 2020 and don’t anticipate any impact to our games or user experience.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. did everything they recomeded and still wont connect to games get same message your computer wont connect to games

    when is aol going to fix this says message your computer wont connect to games cant play aol card games

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you’re having an issue logging in to Games on AOL.com please try these steps, in this order:

    1. Log out of your AOL.com account and all AOL products

    2. Clear your browser’s cache. https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

    3. Close all browser windows

    4. Open a new browser window.

    5. Go to http://www.aol.com/games

    6. Open your preferred game

    7. On the bottom right of the screen, there will be a chat box. Click the Sign in button in blue to log in to your account to begin chatting.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. hearts game will not load..

    I get a black screen when clicking on "play" to join a game room. I have tried your remedies for both safari and firefox and neither fixes the problem. HELP !!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    Sorry to hear you are still experiencing issue. Please power cycle your computer and network device. To do this, first shut down the computer, then unplug the power cable from the back of the modem/router and plug it back in after 30 seconds. After doing this, restart the computer, and check if the problem persists.

    Thank you!

  16. stop all the verification ******** just to play bingo

    all i want to do is play bingo but getting in with all the verification will cancel my aol account....i got the phone code and entered it...then it wants to send a code to my email whick i NEVER got...* AOL i will play bingo on Yahoo

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. why does my email show up in chat boxes??? please fix, where is the animinity

    Aol responded...."The easiest way to fix this issue is to sign out and sign back in with your account."....THIS DOES NOT WORK!!!!!!!!

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    This feature is working as designed, so you will continue to see your username in chat.

  18. why does my email show up in chat boxes??? please fix, where is the animinity

    not an idea, but a serious question that goes to animinity ... why does my email show up in chat boxes, please correct

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    The easiest way to fix this issue is to sign out and sign back in with your account.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. i play games on aol thru google.. have several names and p/w saved so sign on is easy and fast.. the names are no longer there. have to sign

    i had several names listed for games on aol.. the list has disappeared and i have to sign each name in instead of hitting the list.. what happened to tthe list so i don't have to do each name individually in order to play..

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You will have to sign in again with your account and to make sure that you select the “keep me signed in” or “remember me” option.

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