AOL/ Masque and Gamepoint games will not load, or get disconnected
AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????
If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.
1. Upgrade your browser
Our games run best on the latest browser technology
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2
Upgrade Chrome: www.google.com/chrome
Upgrade Safari: https://support.apple.com/en-us/HT204416
2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/
3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.
4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you’re using Internet Explorer, you can also try to increase the cache size.
5. Install Java: http://www.java.com/en/download/
6. Clear your Java cache:
How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
IMPORTANT: Once you’re done clearing your browser cache and Java cache, please close all browsers (or your AOL Desktop software), reopen, and then try playing the game.
7. Reset web settings
8. Restart your computer
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Anonymous commented
What can you do to stop this ?
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LORA CAMPBELL commented
Every time you take down the game, I cannot get back into it, without going onto the games.com and get in that way. I have Adobe Reader attached, and it can't even pull up the game. Please quit taking it down for updates, and then making it impossible for people to sign back in. This is the second time in a month that this has happened. And no there is nothing wrong with my computer.
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Anonymous commented
solitaire requests flash player even when installed
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Anonymous commented
Takes 20 minutes to get on mouse blast then when you finally get on and have a good game going you cut the cord and disconnect me and I have to start all over. WHY????
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Marcella Fost commented
pch games run slow
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Judy Koehler commented
When a ad comes on most everyone gets booted from the table and when we come back the score is on 0 and we have to start all over again. Do something about this, it never used to happen. We want to play but it get so frustrating.
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Anonymous commented
games are not loading
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Pauline Sheridan commented
Cannot connect to Just Words. Play this game every day but today won't let me.
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Anonymous commented
cannot connect to aol games such as Texas Holdem and Wordplay even though I did these daily until last week.
When I click on them they just keep buffering with message saying I will be connected after ad. -
Marcia Reisinger commented
The Just Word game should be the regular size board. Why does it move when you try to place a letter on it, Fix it or get rid of it. It's too frustrating.
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Anonymous commented
When starting a game, it says game will start when the ad has played, but it doesn't start, there's just a white spinning circle on a blackground. It
would be nice to have you fix that asap. We keep trying but it doesn't stop the spinning. Please take a look at this. Thank you. -
Anonymous commented
Unable to play games. The site locks up. This is on different devices, so we don't think it's a browser issue, more an issue with your website.
Are you able to fix this? Many thanks. -
Anonymous commented
Maintain your games daily
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Anonymous commented
Goes really slow and the screen goes white then kicks me out of the game. Happening so often. AOL Representative already fixed my AOL Desktop Gold. Why is it still happening on the 6 cards fast Bingo game?
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Anonymous commented
see above
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Anonymous commented
we keep getting this pop-up when we try to play the games.
"An embedded page at fun games.com says,
you player profile is temporarily unavailable. you will be signed in as a guest for this session."
but we aren't even signed is as a guest, just keep getting the same message. this has been going on for about an hour or more.. -
Anonymous commented
I want my games back
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Anonymous commented
fix the games they do not open. I have notified you before of this issue. Please fix
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john commented
Fix it.