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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


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1152 results found

  1. Set time zone for webmail access

    My time zone in webmail access defaults to Eastern. There should be a place in settings to fix this. This is for an account that I do not use as often and don't want to access through the app. I realized the problem when trying to sell through Craigslist. People didn't believe I was legit because the time stamps on my messages received was not local.

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    Reviewed  ·  0 comments  ·  Settings  ·  Admin →
  2. Mobil iPhone firefox mail message bottom bar floats

    When viewing message, esp. if resized, the bottom button bar breaks loose and obscures the message!

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    Reviewed  ·  0 comments  ·  Admin →
  3. Bulk folder clean out!

    How do i get rid of the more the 34,000 old emails in my inbox from prior to 2020. OR HOW DO I EMPTY MY INBOX IN BULK ???

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    Reviewed  ·  0 comments  ·  Folders  ·  Admin →
  4. E Mails

    Following an upgrade of AOL site the option to delete all unwanted emails in one go is unavailable. Have to tick each email to delete.
    Previously this option was available with the old site.
    It is very time consuming to delete one email at a time.
    Any help, please?

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    Reviewed  ·  0 comments  ·  Admin →
  5. 你們的廣告能不能別影響手機網頁的影響

    你們的廣告一出來,就會跳到你們的廣告顯示區塊,阿我看個東西就還要滑到最上面,啊填過一次還會出現第二次同樣的東西,我可以明白就是宣傳上使用廣告真的很有效果,但是廣告也不能影響使用者的感覺啊,看網頁內容看到一半突然跳到貴公司的廣告區塊,而且還連續三四頁都是同樣的東西,應該也沒人會高興吧?==

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    Reviewed  ·  0 comments  ·  Admin →
  6. Sign in

    I had to change my Samsung pin number for a few minutes before I set it back. Now AOL won't accept it. What gives?

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  8. Why does hitting the back button make my enails disappear?

    Using mobile web.
    At one point I read and swiped to the next message - why did that change?

    Then I read and deleted the messages I didn't need, hit back and they stayed in my inbox.

    Now I hit back after reading and then the only way to find them again is the search function.

    I spend now 4x longer trying to navigate my inbox???

    Reading emails is so annoying these days.

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    Reviewed  ·  0 comments  ·  Admin →
  9. I am not receiving my emails

    I am not receiving my emails!

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    Reviewed  ·  0 comments  ·  Admin →
  10. Why are German or other foreign language packages no longer available? Please correct.

    All former versions had multi language setting options. Time to go back to the former standards...

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    Reviewed  ·  0 comments  ·  Settings  ·  Admin →
  11. We're glad you're here

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    Reviewed  ·  0 comments  ·  Receiving  ·  Admin →
  12. We're glad you're here

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    Reviewed  ·  0 comments  ·  Admin →
  13. Why are my new

    Why are my "new" emails going to trash instead of " in box ?"

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  14. Thumbs Down For The New Format

    I absolutely hate this new format that AOL have introduced. I think I understand the reason why they have done it...would it have something to do with MONEY??? Where will it end is there nothing we can have without the filthy corrupt fingers of money strangling it? I have been with AOL for 21 years it was always the quiet, innocent one. Not no more. Thanks for the good times.

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    Reviewed  ·  0 comments  ·  Admin →
  15. Put it back the way it was

    Absolute shite this new layout.
    PUT IT BACK.
    why have you changed it in the first place?

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    Reviewed  ·  0 comments  ·  Navigation  ·  Admin →
  16. I can't receive emails to verify my Google account

    I can't receive emails from Gumtree to verify my Account

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    Reviewed  ·  0 comments  ·  Receiving  ·  Admin →
  17. I open but can't receive text or emails

    I open account but can't receive emails

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    Reviewed  ·  0 comments  ·  Receiving  ·  Admin →
  18. Can't read mails on Android

    Get it right! I am using AOL on Android phone in the Chrome browser due to short memory space. I can see new mails but can't open them. They disapear immediately in the OLD mail folder. Now I have discovered that by moving them into Archive they can be read. Wierd. But definetely not right.

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    Reviewed  ·  0 comments  ·  Receiving  ·  Admin →
  19. Change it back!

    Don’t try to fix something that isn’t broke!!!!!

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    Reviewed  ·  0 comments  ·  Admin →
  20. Moving to folders

    Moving multiple emails at once to a folder now impossible in the app, so I signed in with. Com and there's at least check boxes but the items don't leave your inbox or show the folder name for that email
    I noted a blue dot by some emails and don't know what that means

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    Reviewed  ·  0 comments  ·  Folders  ·  Admin →
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