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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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2 results found

  1. Not Receiving Emails

    Hi I'm Not Receiving Any Confirmation Emails Or Verification Codes That I Send From Websites And Games I Play Like PlayStation, Or Facebook...What's Going On, Help Is Needed By Admin, AOL Team Etc, This Has Been Going On For 2 Years Now, Not To Mention Me Thinkin' It Would Be Fixed Beforehand Without "Feedback" Having To Be Made ...Please Help With This Error ASAP, Maybe Other Account Holders Have This Issue And Need It Resolved Without A Second Thought To Even Say Or Type Something About This. Please And Thank You.
    I Have Another Email With You All Under The…

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    0 comments  ·  Receiving  ·  Admin →
    Responded  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there! We are sorry to hear about this. For the best support available we would suggest you to visit help.aol.com and click on "Contact Us" or reach out to us through social media platforms( X, Reddit, Facebook).

  2. I am not recieving emails for **

    I am not recieving emails for blnbernie

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    9 comments  ·  Receiving  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Hi there,

    If you are able to sign in and read your mail, however you’re not receiving new mail, there are a few things you can try to fix the problems.

    Check your filters:

    Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized.

    Learn about delivery delays:

    Messages are often delivered right way though very rarely there may be a delay in transit. This is usually due to problems on the mail server, heavy internet traffic, or routing problems.

    Unfortunately, other than waiting, you won’t be able to determine if the message is delayed or undeliverable. If possible, ask the sender to resend the message to see if you can get the message a second time.

    Check for emails in…

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