I am requesting that a problem I have been working on with AOL re not being able to comment be escalated at this time while I call my ISP. I have been working with 2 helpful front line technicians for over an hour & will now need to contact my ISP even though my ISP speed test is at a high & acceptable level. Please escalate this while I contact my ISP to see if the problem is on AOL's end or my ISP's end. Thank you.