My next communications will be through my Gmail account. I have been a loyal AOL user since we were using dial-up. Part of your contract with me was that I would have $1500 in Extended Computer Protection. I believe that you claimed you would "protect your computer regardless of its age, with up to $1500 per year in hardware repair or replacement". I just found out that was a hollow promise. My MacBook Pro died and I sent it to the computer protection plan people. After weeks of waiting, I was told that they couldn't get parts and they would provide a replacement. They gave me one choice that was inadequate and nowhere near an equivalent machine. The memory was grossly inadequate but I figured I could always upgrade the hard drive and all would be well. Not so! the machine they sent me had only 265 GB of memory storage and the memory was built into the motherboard. My MacBook Pro had a solid state 2 TB hard drive to handle all the memory I needed for my business. When I brought it to their attention they said "bummer". I was offered one choice and my mistake was having taken it. The computer they sent me is still in its wrapper and original box. It will do me no good. What happened to "protect your computer regardless of its age, with up to $1500 per year in hardware or replacement coverage"? I'd gladly take the cash and purchase an equivalent machine. If you care to look into this it was service request 1664082314. Goodbye AOL you violated a written contract with me. Why should I trust you in the future? There are lots of choices out there these days.