AOL Super App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
60 results found
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AOL+ option of letting me choose “New Mail” as my default is NOT working…Please fix this! I dont want the News from AOL!
Get rid of the NEWS!,
We do apologize for any inconvenience this has caused you. Rest assured we'll take care of it by the next update.
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Mails don't open!
Mails often don't open! I just can't see them. It really needs improvement!
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted at help.aol.com if you encounter any other issues.
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indicator on new emails not working
All of a sudden the indicator for a new email message doesn’t work on my iPad. Hasn’t worked on my iPhone for a while. Nothing has changed with my settings and I’ve verified that I AM set up to show my number of new emails. Fix this.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Contact us at help.aol.com if you encounter any other issues.
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This issue might happen due to the senders' IP reputation or email content such as pictures/links. The more often you mark these emails as Not Spam, the more you train your personal mail filter to recognize them as legit. I'm sorry there is no quick fix for this.
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Aol mail
AOL emails issue. When I click icon to read email get a blank screen on iPhone homepage AOL icon. Unable to see/view/review emails.
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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Spam mail
Spam emails on aol app have only 3 days history whereas the webmail has 30 days. Should be 30 days.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Smtps/IMAP Einstellungen in App einsehbar
Mein Apple Mail Programm kann meine Mails von meinen AOL Konto nicht mehr abrufen. Das geht schon etwas 1 Jahr nicht mehr und täglich bekomme ich eine automatische Mail, ich soll meine Anmeldedaten anpassen. SMTPS/IMAP ??? Wäre schön, wenn das in FAQ Bereich beschrieben wäre.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Bye bye after 30 years
Your staff just don’t give a ****.
We'd like to hear more about the issue you encountered. Don't hesitate to reach out to us at help.aol.com!
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Block
I blocked a person’s email, on AOL! The person, at the same email address, was able to tell that I blocked the person, and still emailed me! (I did this months ago.)
On your new block location, again I blocked this email, and the scammer still was able to email me!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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I cannot open email, then screen blanks to AOL news page, then I can get a few emails open ..help, please
Please fix this problem
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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iOS version of app is broken
My new mail is placed in the trash folder before I even get to see it! Notifications try to show me the new mail from my inbox, but since nothing is there, it “hangs”.
This needs fixed ASAP, please.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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How do I get this ****** new app off of my phone?
How do I get this ****** new app off of my phone and get the old app back. I did not authorize a change.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Since yesterday I can not read the content of my mails
Since yesterday I can not read the content of my mails!
I only can see about 3 lines of the beginning!
(Mail adress)Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Upgrade? My email icon no longer works and is not in a prominent location.
Return the mail icon to a prominent location on the first page that opens after login.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Email shifting
I was deleting emails from 10/14 and when I started selecting them it shifted to 9 hours prior. I ended up deleting mail I didn't want to because I didn't see the shift in dates. Also, after deleting emails from a earlier date, the list goes back to the top and I have to scroll back to the date i was at. Its annoying, please fix
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Spam confirmation setting not working again.
The app is back to requesting me to confirm spam and if I want to unsubscribe instead. I just want it gone. It is spam, I have option to confirm off but it doesn't matter. It had stopped asking for awhile now back to asking. Filters aren't always working when sender just keeps using different spoofed emails. I know how to make filters. Don't need those instructions again.
I have confirm reporting spam option turned off. Still asked if I want help Unsubscribing from the email address. Have your option settings actually work.Regarding spam emails, check out this article to learn more about spam controls: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Provide a helpdesk for desperate people!
I lost a folder and it is 💯 impossible to get any help or support. You’re just send around in circles! It’s very frustrating.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Recently I started receiving a lot of spam, some are very nasty. How can I stop this?
Stop the spam.
Hi there,
While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Additionally, you can create filters to send specific emails to Trash, on the webmail at mail.aol.com and they will work while on the app as well. Here's how to create filters: https://help.aol.com/articles/aol-mail-mail-settings
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