As a paying customer, I have to ask a simple question: what is the advantage of paying for AOL Mail if the experience is no different from the free service?
When account access issues take excessive time to resolve and support feels no more responsive than what a non-paying user would receive, it naturally calls the value of the service into question.
This isn’t frustration—it’s evaluation. And if there is no meaningful distinction in service or support, then it becomes reasonable for paying customers to consider other options.

Please Stop the Verification code. Do you even listen to your consumers

My brain is already F up now you want me to remember another **** give me a choice to sign up for the verification don't bully me into to doing it.