AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
364 results found
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Did AOL Change Email Look on December 11th, 2023
Something changed my email. I used to have New Mail, Old Mail, Delete, Compose, Folders on the left side of my email - that is all gone since 12/11/23. I have no way to delete or get into folders unless I keep switching between basic and standard email. Also, when I copy a recipe with a color image it will not allow the image to download.
What can be done to get what I had back as I can not keep using my email like this much longer.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Why is password manager showing up when I click in a new email To box?
It shows up in a place where it covers over the list of email addresses that start with same letter as my email. Can we please get rid of this horrid feature? How is this helping any of your customers?
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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add secondary billing contact
can't add secondary billing contact on myaccount.aol.com
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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The address list keeps getting fouled up with added letters and numbers, and I can't enter other addresses in the recipient space.
Go back to the old address lists or fix the bugs in this one.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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picture sending out emails
Email picture an old picture even though I changed it!!! and there is nothing support can do for me!! pathetic!! I will be deleting my email address
Hi there. The profile picture is not sent with outgoing emails. We have no control over what image is used for an avatar by non-AOL email systems. You might need to check where you had set that image or contact the recipient that still has your old image on their side, and change it there. If your profile picture is accurate in the AOL app and the webmail version when you click on your name from the top right corner of your AOL Mail page, then the image you're still seeing in the sent emails is not coming from AOL.
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I have completely missed (never arrived at my account) several e-mails from Australia 1 February 2024. No trouble in 2023 from same address.
Non-delivery of several e-mails from Australia, 1 Feb 24. Have received from same address in past. Please advise. (Messages Not in Spam or other locations, either).
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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cannot send attachment
Time to time I cannot send attachment even if it's a small file of 26ko...
I have no problem to send email but attachment.what should I do? i have the same issue on both of my aol account.
Thanks.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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I received an email and replied... it bounced back undeliverable with an addition letter in email address..???
I received an email from Paula and replied... it bounced back undeliverable with an addition letter (Paaula) in her email address..???
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Draft emails suddenly disappeared. How can I get them back?
My draft emails suddenly disappeared. Why?
How can I get them back?Unfortunately, draft emails can't be recovered once they are deleted. For more info, please visit help.aol.com.
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complaint
My email does not send emails!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Explain how to check/unblock a sender.
Explain how to check/unblock a sender.
Hi there, I'm happy to help! To check your blocked list, please click on Settings>More Settings>Security and privacy then you should see your blocked contacts under ''Blocked addresses''. If you wish to remove any from that list, simply click on its trash icon.
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This is criminal
requiring a code from another email acct which I no longer have, a phone number, and another 'recovery' email is criminal, immoral, despicable, slimy and contemptible - unexpectedly when I've just used a password for over 30 years. aol/yahoo will pay for this!!!!!!!!!!!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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The code to verify my phone number does not arrive
When I'm trying to verify my phone number, the code does not get to my phone. The code of my cellphone number is ecuadorian (+593).
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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FIX MY ADDRESS BOOK YOU MESSED UP THIS WEEK (02/06/2024)
Also, why do I have to click twice to delete an email from my email alert section? on irvcarolco@aol.com I must but on Fsynergy1@aol.com I do not. Fix it. Also replace all my family surname addresses that were remoed this week. (CREGER) My primary address is with my name and secondary is Fsynergy1 but you messed them up. Fix it! I notice that almost all complaints are similar; email messed up! Doesn't that tell you something??
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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***************** here; ***************** on NOT my most used or primary addressfSYNERGY!
Replace it with the address I have had since 1995 irvcarolco@aol.com. AND, replace all my famlies surname addresses to my main address book. You removed all but one of them./ I now can not contact ANY OF THE EXCEPT ONE.(CREGER) They are in your files. Put them back!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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cannot add new contact
I hate this new aol
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Email addresses being unlawfully extracted and stored by AOL
When I look at my contacts list it contains the contacts I have stored.
When I compose a email and search for a email address by typing just the letter A it then presents a whole list of email addresses that have been extracted from forwarded emails that I have received.
Those people are having their email addresses extracted and stored by AOL without their permission. Can you tell me how this is moral and legally correct?Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Exclude search term
The AOL Search FAQ shows that you can exclude keywords. However from what I've seen is that the exclusion (-) minus sign seems to not work and instead acts as if it is not there, and searches for the term rather than exclude it.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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why can't I open my emails now?
I dont use twitter to contact anyone, I am in my 70s just fix this mess
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
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Dumb&dumber-asking daily for sign in code-you not a bank
We had truce for a while and world did not collapse. Normally financial institutions allow to log in with VPN down and many allow VPN use. You need to get a life instead acting like tyrants. We should be allowed to travel without being hassled. You not a financial entity or Pentagon but just a dumb jackasses torturing users. God forbid somebody
accessed our Spam. You act as pompous a**holes not
caring about users. We need VPN to protect ourselves on
line. The complaint to my Congress rep is coming. You want war, I give it to you.If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
• AOL notices suspicious account activity.
• You're using an unfamiliar browser or device.
• You're traveling away from your usual location.
• You sign in while using a VPN or a proxy server.
• You've logged in with a private or incognito window.
• There are many attempts to sign in with incorrect passwords.
• The "First time signing in from this device" message appears.
• You've cleared your browser history or data cache including cookies.This is why it's important to keep these…
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