AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
281 results found
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IMAGES DON'T SHOW
I USED TO GET A DIALOG BOX THAT ASKED ME IF I WANTED TO SHOW IMAGES FROM SENDER'S EMAIL!!!
I NO LONGER GET THAT DIALOG BOX!!!
ALL I AM GETTING IS A BROKEN ICON IMAGE!!!
HOW DO I GET MY FVKKING IMAGES BACK, YOU STOOPID SONS OF BEYOTCHES????
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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I can not adjust the font on viewoing my email
How do I change font size on viewing emails???
Hello there,
Improve the readability of web pages by using simple keyboard shortcuts:
- Ctrl (CMD on Mac) and the plus sign (+) to zoom in.
- Press Ctrl (CMD on Mac) and the minus sign (-) to zoom out.
- To reset, press Ctrl (CMD on Mac) and 0.
Additionally, you can utilize the browser's zoom function for a more convenient reading experience. Hope this helps!
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stop blocking gmail
Started within last 24 hours: can't receive message from gmail senders. Gmail sender sees block message:
550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM.
Hi there. Please inform these senders to further investigate this issue from their end (they might need to configure DKIM for their domain) and if they cannot find the root cause on their end, they need to contact our team at: https://senders.yahooinc.com/contact/
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block sender missing
Block sender option is not available all the time when clicking on "more"
Hi there. If the limit of 1000 senders has been reached, the option to block new ones will no longer be available. Yu can check this list, by going to Settings>More Settings>Security and privacy.
As a tip, the block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. If you need additional assistance, please contact us at help.aol.com
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Send button isn't on composed mail
Send button isn't available many times on my composed mail. Please FIX this problem and have it where it can't be lost! and is readily visible and available.
Hi there. The send button should always be on the bottom of the Compose window. If you need help, please contact us at help.aol.com
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Hi there. You can contact our support team through the ''Contact us'' link at help.aol.com to see if your deleted emails are recoverable.
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NEW AOL SUCKS BIG TIME!!!!
FROM AOL:
"AOL Mail lets you switch to basic mail so you'll have access to your emails even if your system isn't running the latest operating system or browser. Be aware, switching to basic version WILL NOT ALLOW YOU TO CHANGE BACK TO OLDER VERSIONS of AOL Mail, THOSE ARE NO LONGER AVAILABLE."
THAT IS EXACTLY THE FVKKING PROBLEM!!! YOU TOOK A PERFECTLY GOOD WORKING SYSTEM AND REPLACED IT WITH A GARBAGE PROGRAM!!!!!!!!!
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I NEVER TURNED ON TWO-STEP VERIFICATION, BUT HAD TO USE TWO-STEP VERIFICATION, WHICH WAS OFF!
If I wanted two-step verification, I WOULD HAVE SET IT UP! So how was it "Off" but I still had to use it? Two-step is a joke and NOT as secure as it's made out to be. Count me OUT!
Sorry to hear that. In order to check all available options for your account, please go to help.aol.com.
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E-mail
having problems with retrieving my e-mail. unable to open New Mail. I click on New Mail and the screen just turns blank, even though the New Mail icon shows that there are a number of e-mails waiting to be opened. thank you for your attention. hope this problem is cleared up soon.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Authenticator App setup does not work
When trying to enable 2-factor authentication and choosing the Authenticator App choice, it will not take the code.
I have tried with multiple accounts and my IT guy has tried multiple authenticator apps -- all display the same number but none work.
The error that comes up is "something went wrong, try again", then subsequent attempts say the code was not correct.I spoke with various agents on the phone and none were able to help, they all said to use the feedback feature - so that's what I'm doing.
Please check the authenticator app setup on the back end!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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FALSE ADVERTISING
I pay $5 per month for what was advertised as AD FREE EMAIL. It is certainly not AD FREE! I receive ads every day in my inbox. TALK ABOUT FALSE ADVERTISING!
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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I don't have an idea, I have an issue
AOL keeps giving me the spinning beachball and I have to force quit every time. What is going on? My idea is to fix that please.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Can't force mail that goes to spam to go to inbox
Such a ridiculously easy concept in theory, don't know why aol makes it impossible. I have an online form where people offer me work - this now goes to the spam folder. Now, I tried to set it up so that every time the phrase "new submission" is in the subject of an email, it goes to my inbox. But it only lets me select "deleted items" or "archived items" as the target. If I type in "Inbox" manually, it tells me "Inbox" doesn't exist! So I have no way of my emails that I want going to my inbox,…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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feedback. Emails sometimes delete when I am not deleting them but previous emails I am deleting when I check the box. About 80% of the time
emails delete that are not checked to delete about 80% of the time
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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my printer icon will not will not operate, I can't print email
my printer icon will not will not operate, I can't print email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Can't attach excel files
Not able to attach a couple of excel files, was able to attach other excel files that had similar content and similar file sizes. The upload of the attachments gets stuck and after about a minute I get the " This email attachment can't be saved to drafts. " The information from within those 2 excels has to do with tax info. After troubleshooting it's most likely some content or info from within the 2 excels that is preventing the files from being attached on the system.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Why is images popping up with url , its annoying to have to delete each one when you place it in an email
Why is images popping up with urls now , its annoying to have to delete each one when you place it in an email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Please stop sending me messages in French, I am English and can not read the messages, All messages must be in English.
Messages in English Please
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Why is incoming mail have a blue rotating circle that keeps running. Cannot receive mail from "verifing" sources.does no
Cannot receive from sources requiring verification. Blue rotating circle in incoming box; blocked mail?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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My AOL app is not working on my iphone. It says “Unable to add account. Check your internet connection.” My internet is working on the phone
The Aol app is not working on my iphone. It says “ Unable to add account. Check your internet connection.” The internet is working fine on my phone. I can check my email on Safari. I reinstalled the app but it is still not working. I worked with AOL Support but we failed to fix it.
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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