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How can we improve AOL Mail?

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GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

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CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
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  • Jan Gardiner commented  ·   ·  Report

    Classic EMAIL is easy to read. I have sight problems & this new email is very difficult to read.

  • Alan Palermo commented  ·   ·  Report

    AOL mail barely works.
    PAINFULLY SLOW
    NOT RESPONDING OFTEN
    Why are we paying for this? Mail is all I do here and after all these years i'm done

  • Diana Long commented  ·   ·  Report

    Please go back to the email form before this new one. I have twice the clicks to put and address in my email. Why change a good thing? Or at least give us the option of keeping our old email form.

  • SAPPHIRE AHMED commented  ·   ·  Report

    AOL news is garbage and a distraction from the real issues. Also, they limit free speech when it doesn't suit their political views especially their obvious pro apartheid zionist colony stance.

  • Carole Anne Pepe commented  ·   ·  Report

    I had no idea I could voice my opinion. This new format is awful and I can't figure out any of the setting you put in place. I don't understand why your clients don't have a voice in these changes.

  • Janis SPRUNGER commented  ·   ·  Report

    I agree, I don't like this new one either. Can't find anything, can't edit bc can't find what looking for and not user friendly. I can't find the contact listing under my groups, Need to edit but they are no where to be found. I WANT THE OLD SYSTEM BACK, THIS ONE IS A MESS. CAN'T YOU ASK THE USERS BEFORE CHANGING THIS STUFF????!!!!

  • Bonnie Weurding commented  ·   ·  Report

    Stop screwing around with what I like which is NOT the new format.

  • IGNACIO MARTINEZ commented  ·   ·  Report

    1000 comments? What do you do with the thousands that complained before?
    If nothing else, get back the ability to sort by sender. With hundreds of spam messages and for regular maintenance, it is CRITICAL.

  • Alex Koster commented  ·   ·  Report

    My mom and grandmother have trouble using the new interface. Any chance we may have the option to switch back to the old UI in the future?

  • FRANK PASZTOR commented  ·   ·  Report

    in dire need of the old version of e mail. I am completely in active until it restored

  • Phillip Locke commented  ·   ·  Report

    I didn't want anything to change!!! I hope my contacts are restored!!!

  • R Richard Courier commented  ·   ·  Report

    I absolutely hate your new format!

    Will be leaving AOL... soon, unless it improves.

    Too time consuming to email, correct, spell check... can see it sometimes other time, can't find. Just about everything does not work smoothly.

    I HAVE BEEN WITH AOL SINCE IT STARTED! IT IS NOW A TOTAL MESS!

  • MIKE FERRARO commented  ·   ·  Report

    I'm with Cindy Thatcher I SECOND THAT SAME AS HER THIS IS A SHAM ! AND A SHAME !

  • G Gg commented  ·   ·  Report

    PUT ATTACHMENTS BACK AT THE TOP LIKE IN CLASSIC. BURIED AT THE BOTTOM, THEY ARE MISSED BY THE RECIPIENT. OFTEN THEY ARE AT THE BOTTOM OF A SERIES OF EMAILS AND EASILY MISSED.

    THIS IS NOT ROCKET SCIENCE.

  • Kenneth Buelt commented  ·   ·  Report

    You made the move to a new e-mail system and took what was a serviceable and reasonable system and made it a terrible system that is of much less value and much harder to use. The only good thing that you added was the Dark Mode. Everything else that you did make the browser based AOL e-mail system a third class system. The best thing that you could do if offer your customers the ability to go back to the e-mail system we had in March 2023, but keep the Dark Mode. II Think you would be shocked with how many people would move to that system. It would not surprise me if it was 80% or more. Whomever was the person or persons that made the decision to go to this new e-mail system had a brain **** and Bud Light moment. Really Dumb!!!!

  • Jackie Howell commented  ·   ·  Report

    I've just spent 2 hours trying to attach important papers to be sent and it won't bring up the attachment icon from the bottom. Put them back where they were. I hate the changes. I want the old system. It takes too long to learn the new system that I didn't ask for and didn't want.

  • LARRY KENNEDY commented  ·   ·  Report

    Time and again I must re-retrieve emails that 'move to trash' when I don't delete them. If I receive a dozen emails and delete any one of them, one or more of the non-deleted emails also moves to trash. This has happened dozens of times lately and is so annoying I am tempted to move to another system. I've had AOL mail since the mid-1990s and this is by far the worst performance ever!

  • DOUGLAS BARNES commented  ·   ·  Report

    WHEN can we get the option to go back to the original look....since NO ONE asked us if we even wanted this new "look" in the first place...still, hate it. Please ....we all want it back. Take a look at your feedback: 49, yes 49 pages of complaints...yet nothing has changed.

  • MARY KOSSMANN commented  ·   ·  Report

    You used to have a good variety of settings but now no holiday, change of seasons or fun one like before. bring them back!!!!!!!!!!

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