JAMIE Z
My feedback
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2nd ranked
An error occurred while saving the comment An error occurred while saving the comment JAMIE Z
commented
Why would people need an Old Mail folder? Because while the message has been read, there is a reason to keep the documentation. For instance, I place an order and get a message that the package has been sent. It doesn't need to stay in my New Mail, or Unread Mail, or Inbox. But, I need the documentation in case something happens and I don't get the package. What if I accidentally "read" it but forget to "Mark as Unread" or "Save" it? There is no way to retrieve it. I have also commented about other examples (such as for tax purposes) that one might need records or documentation of e-mail contacts. I am getting close to just figuring out that AOL is not going to respond to the needs of its users. Maybe the purpose of all these changes is to just have AOL users to move to another venue so that they can shut AOL down? The unresponsiveness is disturbing.
An error occurred while saving the comment JAMIE Z
commented
I totally agree with the comments of the major ***** up of removing the Read, Unread, and Old Mail folders.
An error occurred while saving the comment JAMIE Z
commented
So, I used to be able to go into my Old Mail folder in order to get documentation about expenditures for my taxes--it used to be able to do a search to find those items. Now, those files are gone! This really stinks. Also, I can't find records from former contacts that indicate discussions that are important to my business and tax records. This was a horrible idea to change things without notice or options to manage the folders. And, I am paying for this service??? Ridiculous. These recent changes are bad.
An error occurred while saving the comment JAMIE Z
commented
Why doesn't AOL have a user forum to ask the actual e-mail users what we think of these new or proposed changes BEFORE changing things? I am getting to the point that I am just going to use a different e-mail server.
An error occurred while saving the comment JAMIE Z
commented
I agree with Dan Cochrane. Bring back the old folders so we can find our Old Mail that has been read but we need to have a record of it.
An error occurred while saving the comment JAMIE Z
commented
What happened to the "Old Mail" folder? And, why did you remove the "Mark as Unread" icon at the top of the e-mail window? The latter creates an extra step (you have to click on the 3 dots and then click "Mark as Unread." Changing the name of "Recently Deleted" to "Trash" may be minor. What is a problem is that this update came with no warning. And, you haven't fixed the problems with the earlier updates. Why not ask some actual AOL users what they think of proposed changes?
JAMIE Z
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345th rankedJAMIE Z
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92nd rankedJAMIE Z
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I don't like the disappearance of the old mail folder. Everything is staying in the "inbox". Why????
59th rankedJAMIE Z
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129th ranked
An error occurred while saving the comment JAMIE Z
commented
I agree. I was looking for some stationary with a patriotic theme because of the election and Veterans Day, and couldn't find any. Very disappointed with the choices available which seem limiting.
JAMIE Z
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113th rankedJAMIE Z
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228th ranked
An error occurred while saving the comment JAMIE Z
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I was searching for stationary with a patriotic theme, both because of the election and because of Veteran's Day, but there was none to be found. The choices available were very limiting. It seemed like there was more variety with the Classic AOL. Very disappointing.
JAMIE Z
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409th rankedJAMIE Z
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1st ranked
An error occurred while saving the comment JAMIE Z
commented
I have lost 100 messages from my New Mail at a time, this has happened twice! The Search function does not always pull up all of the messages that it should, and sometimes leaves out items that are in the Sent folder and Recently Deleted folder. The inconsistencies in the Search funtion are puzzling. The other thing that bothers me is that we don't see feedback from AOL on what could be causing the issue and if it is resolved.
An error occurred while saving the comment JAMIE Z
commented
So many people want their old (classic) AOL back. I do not like the new format with the attachments at the bottom. It is confusing to recipients (and to the senders, too)! I have to make sure that I tell recipients to look at the bottom of the messages for the attachments, and it also makes it very confusing when multiple senders have attached items in the message--they have to go to the bottom of all of the messages to find the latest attachment I added. Also, I miss the font, size, and color choices we had for the messages. Very limiting. Also, once when I signed in, I was missing 100 messages (really!) I had to pay for an account so that I could work with a tech person so my messages could be retrieved.
An error occurred while saving the comment JAMIE Z
commented
I hate how attachments now show up in the e-mail messages. They are difficult to locate, particularly when there are several individuals working as a team to edit a document.
An error occurred while saving the comment JAMIE Z
commented
Yes! I agree. I just discovered that I had 3 weeks' worth of mail disappear. Customer service said I had to get a subscription to be able to have a Technician help me. I had tried using the Chat, which took me in a circle and didn't give any options. I also tried calling. Since it's AOL's problem, they need to have a way for all users to get a solution. I ended up getting the Basic Plan, and the Technician pushed a button and retrieved my e-mail. But, I felt like I was extorted. AOL needs to have a way for "free" users to resolve issues. The Chat was useless, telephone options were also useless until I spoke with Customer Service and paid for a plan.
JAMIE Z
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92nd ranked
An error occurred while saving the comment JAMIE Z
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I totally agree. This version of AOL is at least a bit clunky. I had to save my signature as a photo and then have to go into the folder where I saved it, copy it, and attach it to the email. Makes it difficult to do business.
An error occurred while saving the comment JAMIE Z
commented
This needs to be fixed.
An error occurred while saving the comment JAMIE Z
commented
I have a business signature with icons, but when I try to copy and paste the full signature to the message, the icons don't show up. Can you fix this? It is very time-consuming to cut and paste, and cut and paste.
JAMIE Z
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183rd rankedJAMIE Z
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292nd rankedJAMIE Z
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Well, I just saw that my e-mail reverted back to the former version! (I had set up a separate Old Mail Folder for myself, was lamenting the loss of the other Old Mail Folder, and then saw that AOL went back to the previous version of separating mail). I am hoping that is the case. If it is really back to what it was, I have to take back what I said about AOL being non-responsive and say, THANK YOU!