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How can we improve AOL Mail?

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GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

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CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
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  • PATRICIA CRUICKSHANKS commented  ·   ·  Report

    Take this BLACK SCREEN OFF of my Inbox. I HATE it. GET IT OFF and STOP screwing with our AOL Accounts. Do you NOT have anything BETTER to do????????

  • Lloyd Bankson ROACH commented  ·   ·  Report

    Why do you want to chase off Customers? Return to Classic Email. This new system is hard to navigate. It's horrible

  • klbrx commented  ·   ·  Report

    Change the email settings back to the way it was in May 2023 and before that. This new "standard" is absolute garbage. Is anyone reading these? GIVE US THE OPTION TO KEEP ALL OUR SETTINGS THE WAY IT WAS IN MAY 2023 AND BEFORE THAT. IS ANYONE WORKING HERE?

  • Baabel Seventeen commented  ·   ·  Report

    The answer to an earlier question is that there was a thread with about 14,000 complaints which AOL removed. The 800+ in this thread are the ones added since the 14,000 were removed. AOL & Yahoo are simply trying to be GMail, but with more flaws, more stumbling blocks, losing all the unique customization, and with ads. They have elected to give up on all the nice things we liked about AOL because they feel they can attract some kids by imitating GMail. Except they can't. So they just end up disappointing their existing base.

  • CAROL SARAULLO commented  ·   ·  Report

    Adapting to the new format has been a nightmare causing me to lose important emails, and spending a lot of wasted time looking for them. Much is counterintuitive and NOTHING is improved. I'm in the process of changing over to another email service. Sorry AOL! But soon it will be history for us. As if anyone listens or cares...

  • T Lang commented  ·   ·  Report

    Hate this new email format and wish AOL would listen to the many complaints and switch back to the classic style.
    Frustrated!!!

  • KATHLEEN LARSON commented  ·   ·  Report

    I can't start a new contact - it's not taking the email address.
    I
    'm trying to organize a new class of tax volunteers & need groups & newbies.

  • Penny Lucas commented  ·   ·  Report

    Please let me know when you will put me back to classic email.

  • klbrx commented  ·   ·  Report

    You have not responded to the 20,000 emails in the past few months since you completely changed the email format and organization in May 2023 with no notice and no option for those of us loyal customers for decades to give any input. Change the email format back to the way it was. The organization, window size, useless dividers in the days of the week in the email, pop up windows, background options are horrible. Seriously, are any employees responding to customer feedback? Where are your employees? Has the person that implemented this garbage organization of email been fired? Are you short staffed? What is the issue?

  • TOMMYE BRAUN commented  ·   ·  Report

    the new version sucks! I also have had AOL since 1994, this new version is HORRIBLE

  • ANTHONY ARCATI commented  ·   ·  Report

    i check this once every other week and i wonder how many people have posted..my guess is over 10k...bottom line..they dont care what you think just like alot of things these days...the new wave has replaced the old wave and it is not the same anymore..they dont care what you think period...in fact they are probably checking every once in a while and laugh at how we think that they care...sad..truly sad...back in the day if a establishment had that attitude it would not be around very long..

  • Alan Davis commented  ·   ·  Report

    1. Lack of formatting options (fonts, sizes)
    2. Double spaces when pasting from Word (using Mac)
    3. Name shows, not email address (prefer only email address)
    4. Can’t click on name and have choice of email or add to contact
    5. Search function: used to be able to narrow the search
    6. Attachments at the bottom instead of the top (have to scroll all the way down to notice an attachment)
    7. Incoming Text doesn’t wrap (extends beyond limits of screen)
    8. Want to show CC and BCC all the time

  • Gina Tomasino commented  ·   ·  Report

    GO BACK TO THE OLD FORMAT! YOUR FONTS SUCK AND THE WHOLE FORMAT IS AWFUL!

  • Ronniesue Sawinski commented  ·   ·  Report

    People sent me a messages at 5;22 and 5:33 and they did not come into my e-mail until 6:15!

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