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How can we improve AOL Mail?

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GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

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CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
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  • Troy Correia commented  ·   ·  Report

    When I select e-mails to be deleted, a box pops up on top saying I have selected X amount of e-mails to delete. In doing so, it blocks my "Delete" button so rather than just clicking "Delete" I have to X out the little pop up before I can actually delete it. Why does that pop up box come up blocking ones next options? That is a very poor design. That should either be removed completely (I don't need to be told how many items I selected to delete) or it should pop up on another portion of the screen and NOT need to be closed out before selecting the delete option.

  • LIZ commented  ·   ·  Report

    Recently AOL "improved" (or tried to) the mail experience by placing the dialogue pop up (delete confirmation) over the buttons needed to complete the action. Duh. Please revert to the former display.

  • Full Trucker commented  ·   ·  Report

    The status notification messages that appear in the top center of the reading pain when you perform some action e.g. selecting more than one message, moving a message, deleting a message, etc. obscure the action buttons (Move, Delete, etc.) which requires the user to either A. wait until the message disappears on it's own or B. click to dismiss it if the user wants to use one of the action buttons.

    Scenario: I have a bunch of emails in the inbox from a newsletter that I want to select all, mark as read, and then delete. Here are the steps right now:

    1. Click the "select all" checkbox at the top of the reading pane
    2. Observe the status toast message "X messages selected" appear
    3. Either wait or click to dismiss the toast message
    4. Click the "More" button and select "Mark as read"
    5. Observe the status toast message "X messages marked as read" or something similar
    6. Again either wait or click to dismiss the toast message
    7. Click the Delete button
    8. Yet another toast message, covering the action buttons, appears

    This seems like bad UX, as it doubles (or more) the amount of time it takes me to complete my intended goal. I am sure there are additional scenarios to be found where the toast message interrupts the happy path of the user getting the thing done they're trying to get done.

    Some screenshots of the above example here:
    https://postimg.cc/gallery/zTSgmWz

  • Regenia Jahnke commented  ·   ·  Report

    awful !!!spam out the ******** and why do i have to detele line by by????

  • Regenia Jahnke commented  ·   ·  Report

    awful !!!spam out the ******** and why do i have to detele line by by????

  • M Patrick commented  ·   ·  Report

    I bet I said never see this posted in the community because most people using AOL hate AOL because of this

  • M Patrick commented  ·   ·  Report

    Then I get a nonexisting response posted by admins. I am ready to sue you over this. 180,000 emails I can’t reduce? This makes me vulnerable to mistakes and hacking

  • M Patrick commented  ·   ·  Report

    I can’t increase the numbers if emails to remove, nothing that your bot suggests exists. I want the basic from before with the alphabetized emails.
    Why are you all so backwards. This is not progress this is sabotage

  • M Patrick commented  ·   ·  Report

    Give me back my old set up so I can unload 100,000 emails. This is ridiculous. What is wrong with you people

  • PEGGIE STRACHAN commented  ·   ·  Report

    When viewing mail on desktop/windows 10 - I will select "read" and a small rectangle appears to either say okay or undo or something like that. The problem is, this rectangle is OVER the rest of the options. After reading I want to MOVE the message, but first have to get rid of that little rectangle. Annoying as anything.

    If I could permanently move it out of the way so it doesn't cover the options, that would be great!

  • ARTHUR OTTLEY commented  ·   ·  Report

    Go back to immediately to the old system otherwise we go

  • Christine Baber commented  ·   ·  Report

    The Classic View so much better. It's a mare to find anything with the new layout and why the blue dots? Bold is enough to show unread and this is 2 years on from the change and still hate it.
    I have important stuff now, I need to see important emails easily and the page is so cluttered-cannot see anything. looks better if reduced to 50% then cannot read . Looks like a jumble sale.
    May need to consider Gmail as a better option

  • Walt Landers commented  ·   ·  Report

    why did you remove the search old mail tool...? often expected mail, like warranties are sent later. How do I find my recent warranty from asurion?

  • MARGIE VERHOEVEN commented  ·   ·  Report

    I found out now that I have all kinds of sales year 2024 in my website, and it was block, what happened to this aol mail. My cursor until now its hard to go up and down.

  • MARGIE VERHOEVEN commented  ·   ·  Report

    I lost my money, I can't monitor my sales because of this cursor email is block.

  • Paula Bucci commented  ·   ·  Report

    Omg. What a mess this new thing is. It's very hard to navigate and if I wanted to know what was going on in the world, I will look on my own without all the news **** in my face. Simple is perfect. Please change back. I'm old and can't /don't want to have to learn new things.

  • Karl Priest commented  ·   ·  Report

    The email view has changed so that the SEND, and other buttons beside it, cannot be seen.

  • Morton Berger commented  ·   ·  Report

    If it worked then why mess with it? Can't find way to advise I'll be out!!!!!!!

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