Ive used aol for all my personal and business for years. I use a formatted signature block which includes my business logo, address, and several icons for organizations of which I am a member. The new version of AOL does not allow me to copy and past this signature block into my "writing emails" settings! Even signed up for AOL support and they were unable to fix this. She said it's a bug in the new version. Can we please go back to the previous version!

I agree. Change back.

Biggest issue is with the look and feel. Why is it all redesigns of websites feel like it was a 7 year old doing it? Big blocks... lots of wasted space... emojis instead of words...

yeah, new format is lousy-just a step backwards, somebody's bright idea that wasn't beta tested long enough

Great way to lose customers and AD REVENUE. No option to use old forma, then I'm an ex user. There goes AD REVENUE.

Give us the option to keep Classic Email! This new version is going to make me switch to something else.

Just turned on my computer to check my emails to find out AOL has done it again. Their most recent "unwanted" upgrade. Their newest and latest upgrade "bomb." AOL just can't leave well enough alone. What I find even more upsetting with AOL. Not being able to go into Settings and Options to switch back to the Classic Email. AOL really need to look at all the customer complaints. Go Back To AOL Classic or give your customers the same option before in Settings to switch back to the Classic e-mail. Al Yellick

Trash update. We actually pay for the AOL e-mail service for support and back-up reasons, not being given the option to customize the dashboard as we have had for 15 plus years is crazy. Forcing an unwanted update, then taking away the ability to customize it for efficiency for our business makes no sense. I know email address and recognize those, I want the display to show the email address, not the registered name to the email, was informed this option was no longer available. Want the option to choose the column layout order, this is no longer an option. The ability to keep as new or mark unread is now under a drop down as opposed to a quick access button, was informed it is no longer an option. The customer service rep assured the changes were made to keep efficiency and stuff in mind... Pretty colors and backgrounds I could care less about. What I do care about is our business that relies heavily on email being able to keep track or emails and operate in a manor that is best for us. I would be willing to be there are thousands of other old school users in the same boat as us. There is a reason we are still with the AOL service. AOL took away that reason forcefully. I have denied "trying" the new layout every time I was given the option, which I would almost be willing to bet so has every other old school user. As a paying AOL service customer, I want the option to choose, not be told I have to accept what AOL thinks is a good option.

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

please get me bk to classic mail

What have you done to emails? Absolutely shocking change and a huge step backwards. Like others who have commented, unless AOL change back, I'm off to gmail. It will be a pain to notify my contacts but its currently a bigger pain with the new email layout.

Not everyone is 18 yrs old - I'm pushing 80 and you have made too many changes all at once - Please allow me to use your email site as it was in May 2023 . Too many features from Classic email have been lost , with this overhaul

Not everyone is 18 yrs old - I'm pushing 80 and you have made too many all at once - Please allow me to use your email site as it was in May 2023 . Too many features from Classic email have been lost , with this overhaul

It is NOT a slight change in presentation, it is NOT an ad placing position, it is NOT a font change, it is NOT a color scheme change, it is NOT that "senior" people don't adapt to change.
It IS that you have destroyed the most basic email managing abilities of AOL mail, the capacity to sort up or down using columns, the easiness of selecting similar messages, to search content, etc.
If your customer support has any idea about what to do, just look at the first issues with comments and you will see they are all about this and negative. If is was OK before, why persist to change it to a way so many people dislike. If I knew an easy way to notify my contacts about an email change, I would have already changed to something else, yahoo, Google, or whatever.

Gmail let's you go back to their classic version - it gives people the option - so WHY WHY WHY can't AOL???? Give us the option - let US CHOOSE!

why don't we have the option to use "classic view" anymore?! Changes are dreadful! I've already signed up for Proton as a result but will keep using AOL if you restore "classic" version.

Not user friendly for a business; to delete ads is not convenient; to view a number of e-mails, both current and old is not convenient; not well designed for business use; too much scrolling to find old e-mils not moved to trash or spam; instruction boxes not convenient; etc. If I can not return to the old format, I will have to find a more business friendly e-mail provider format. Whoever designed this is not business oriented for practicality and ease of use.

What the h--- were you thinking?? Go back to the Classic format I had 1-2 days ago. Unbelievable, such a colossal *****-up. I can barely refrain from typing nothing but all cap four letter words, you frigging knuckleheads!!

We use our aol mail for the past 15-20 yrs for medical folders, personal and business. THIS NEW VERSION IS HORRIBLE! Nobody wants to scroll down constantly to see new emails. Also, it has wrongly placed folders in different places. HOW TO GET THE CLASSIC VERSION BACK? please

Horrible change. This may be the end of my AOL after decades!