Trash update. We actually pay for the AOL e-mail service for support and back-up reasons, not being given the option to customize the dashboard as we have had for 15 plus years is crazy. Forcing an unwanted update, then taking away the ability to customize it for efficiency for our business makes no sense. I know email address and recognize those, I want the display to show the email address, not the registered name to the email, was informed this option was no longer available. Want the option to choose the column layout order, this is no longer an option. The ability to keep as new or mark unread is now under a drop down as opposed to a quick access button, was informed it is no longer an option. The customer service rep assured the changes were made to keep efficiency and stuff in mind... Pretty colors and backgrounds I could care less about. What I do care about is our business that relies heavily on email being able to keep track or emails and operate in a manor that is best for us. I would be willing to be there are thousands of other old school users in the same boat as us. There is a reason we are still with the AOL service. AOL took away that reason forcefully. I have denied "trying" the new layout every time I was given the option, which I would almost be willing to bet so has every other old school user. As a paying AOL service customer, I want the option to choose, not be told I have to accept what AOL thinks is a good option.

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

please get me bk to classic mail

What have you done to emails? Absolutely shocking change and a huge step backwards. Like others who have commented, unless AOL change back, I'm off to gmail. It will be a pain to notify my contacts but its currently a bigger pain with the new email layout.

Not everyone is 18 yrs old - I'm pushing 80 and you have made too many changes all at once - Please allow me to use your email site as it was in May 2023 . Too many features from Classic email have been lost , with this overhaul

Not everyone is 18 yrs old - I'm pushing 80 and you have made too many all at once - Please allow me to use your email site as it was in May 2023 . Too many features from Classic email have been lost , with this overhaul

It is NOT a slight change in presentation, it is NOT an ad placing position, it is NOT a font change, it is NOT a color scheme change, it is NOT that "senior" people don't adapt to change.
It IS that you have destroyed the most basic email managing abilities of AOL mail, the capacity to sort up or down using columns, the easiness of selecting similar messages, to search content, etc.
If your customer support has any idea about what to do, just look at the first issues with comments and you will see they are all about this and negative. If is was OK before, why persist to change it to a way so many people dislike. If I knew an easy way to notify my contacts about an email change, I would have already changed to something else, yahoo, Google, or whatever.

Gmail let's you go back to their classic version - it gives people the option - so WHY WHY WHY can't AOL???? Give us the option - let US CHOOSE!

why don't we have the option to use "classic view" anymore?! Changes are dreadful! I've already signed up for Proton as a result but will keep using AOL if you restore "classic" version.

Not user friendly for a business; to delete ads is not convenient; to view a number of e-mails, both current and old is not convenient; not well designed for business use; too much scrolling to find old e-mils not moved to trash or spam; instruction boxes not convenient; etc. If I can not return to the old format, I will have to find a more business friendly e-mail provider format. Whoever designed this is not business oriented for practicality and ease of use.

What the h--- were you thinking?? Go back to the Classic format I had 1-2 days ago. Unbelievable, such a colossal *****-up. I can barely refrain from typing nothing but all cap four letter words, you frigging knuckleheads!!

We use our aol mail for the past 15-20 yrs for medical folders, personal and business. THIS NEW VERSION IS HORRIBLE! Nobody wants to scroll down constantly to see new emails. Also, it has wrongly placed folders in different places. HOW TO GET THE CLASSIC VERSION BACK? please

Horrible change. This may be the end of my AOL after decades!

I can't believe we were not warned about this change to our email, nor given an easy choice to return to the Classic setup. I am in the middle of sending multiple important emails and am unable to reply to an email in a new Window but forced to work in a small portion of a single AOL window below the inbox. This is why I do not use Gmail for important work.

If I am not switched back to Classic my the end of July, I am leaving AOL for good for Gmail. Give us back Classic. I have stayed with you all of these years as I liked the interface. The new version is awful. I could have had that on Yahoo if that is what I wanted. Give us back AOL Classic.

This new version is awful, and I seem to be stuck with a choice of either the new version or the basic version, neither of which is satisfactory. Why not just keep the classic view, if only as an option for those of us who prefer it?

First, I would like to say that AOL did a good job on the design of the p[revious setup. The only thing I would request strongly as an improvement in that setup would be, to ask that the "flag" or starring of the user's important selections, in the Inbox list, be given four or five (5) contrasting ccolors, in order that the user could grade the items in several levels of priority to himself. Second,therefore, I agree with the statement above. . Horrible, that the window now takes up so much space and delivers less of useful info than the previous setup. The truncation of Subject and From information is counterproductive, when the typefaces are so big that the characters that fit into those columns are too few to impart enough info for the entries to be useful! For another glaring example, there seems to be no way to reduce the typesize in the setup features, like the sidebar, and, very offensively, in the signature block, that leaves the composer of a message with aaa huge, glaring discrepancy between the typesizes. Looks like AOL gave the design work to the wrong people, this time. But, why? Yahoo isn't this bad; why is AOL so badly out of step?

The new version does not appear to be fully tested. Lot of good features from Classic email have been lost in the new version. Some critical menu items appear grayed out as if they are not available/active. Text color option shows pasteI colors without an option to choose bold color. Also highlighting the text background does show up. I liked the simplicity of format of classic version as compared to the format of gmail. That is why I stayed with AOL for all these years. I would prefer to use classic version until all the old good features of classic version are made available in the new version.

SHAME ON AOL for eliminating Class Mail. This new system is ****, ****, ****!!!!

New version on desktop does not update from changes (read or deleted emails) made on mobile device. Bring back the old version!!!