Missing 'revert to old format' button
Where is the button to revert back to old format ? I didn't ask to change anything and was happier with the old design.
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Gretchen Gissibl Krane commented
I can only see HALF of my emails.... with that stupid thing on the right side. GO BACK to the old one.
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RICHARD OVERHEUL commented
i fwould llike to see my old mail inthe old email address hs it been erased?? no directions shown
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Mary Grey commented
WHY is the forum here, it does not serve any purpose, AOL MAIL SUCKS
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ANNE DURLING commented
even the feedback programme doesnt work properly. so much for that.
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S ZARNSTORFF commented
Dear Product Support, You have plenty of feedback on this issue in the forum. When are you going to make an actual reply and do something about it? I too was force-switched to some kind of new Aol Mail, which does not work. It is not possible to enter line spacing with the Return key in any message I create. I found I can switch into "Basic" email (I think you call it Classic, but it is NOTHING like the AOL I had been using up to the switch this year). In Basic email, I can't do anything else, but I CAN enter a line space with the Return key. However, Basic email is unusable. Your New Email is unusable. So what do you have to offer? Thank you for your PROMPT attention to the many people who are complaining about this and similar problems all over the forum.
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JAN DERRAH commented
No hyperlinks, no spellcheck, etc...this is horrible! I am assuming most that use your service is we've been with you for a long time. I think it's time to use my gmail. This is awful and switching to your "old version" is not the Old version
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KE HA commented
Please go back to the classic format
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Bernadette Kiser commented
I do not like the new mail format. I want my read mail to stay in new folder and not move to old mail folder.
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GUY AUBRY commented
JE N Y COMPRENDS RIEN AOL depuis des annees tous changent avec la nouvelle formule je voudrais revenir a l ancienne
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Mary C commented
Same here - nothing in settings that says go back to basic version.
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Richard Swoveland commented
These Jerks got rid of the other 1st ranked heading about people being ****** about the change. There was over 10,000 coments. They are trying to make it look like the change is not a big deal. Call these idiots and Voice your opinion, let them know what you think of this piece of **** they call email.
800-827-6364 -
Sue Strutt commented
I totally agree with all the above, I need to revert back to how it was, really do not like this new version, it's awful.
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Lisa Wahlberg commented
100% agree especially with Gyna, AOL worked for me and had good features, this new aol sucks, and when you click go back to basic mail IT IS NOT CLASSIC AOL. It shows all inbox not new mail unless I choose to sort it, well all the new choices dont make it very quick and easy to check my email now do they???? I want classic back, not basic, not this new ****!
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GYNA SELLERS commented
agree with Robert 100%. I give my email to clients and they laugh at me.. "wow, haven't heard an AOL address in ages, why are you still using them?" My answer to them is because I am happy with how my account functions.... I'm not happy any longer, probably will go through the night mare of changing email accounts, couldn't be any worse than staying here:(
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J KAUFMAN commented
+1 Robert!
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ROBERT WALKER commented
AOL must have a large proportion of legacy users (ie been with you a long time) who only stayed because what you provide works OK and is fit for purpose. Didn't you consider that there could be a lot of us who don't want to change? That's why we are still here!