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UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION

Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!

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CHRISTINE RATCLIFF shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:


AOL notices suspicious account activity.

You're using an unfamiliar browser or device.

You're traveling away from your usual location.

You sign in while using a VPN or a proxy server.

You've logged in with a private or incognito window.

There are many attempts to sign in with incorrect passwords.

The "First time signing in from this device" message appears.

You've cleared your browser history or data cache including cookies.


We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


Thank you, 

AOL team

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  • PHILLIP PEABODY commented  ·   ·  Report

    Enough with the two verification log in! I didn't sign up for it I don't want it, yet you continue to pester me with it. Am disabled and can not bounce around retrieving devices to prove I am me. Please cease and desist this unending inconvenience.

  • Chance Master commented  ·   ·  Report

    If 2-step verification is going to be a requirement, then add code to eliminate deadlocks between AOL/Netscape account and Yahoo account.
    If each is sending a verification code to the other one in order for user to sign in, how the heck can user get the code?

  • Alisa Wright commented  ·   ·  Report

    this nuts to have to have you text me I every time I sign in????? why why are you making me do this???

  • Alisa Wright commented  ·   ·  Report

    stop asking me to have you text me e very time I sign in!

  • Ma Castle commented  ·   ·  Report

    takes too long to have to reverify my login information EACH AND EVERY SINGLE TIME I LOG ON

  • Carol Sanfilippo commented  ·   ·  Report

    I HAVE HAD PROBLEMS SIGNING IN EVERY MORNING AND HAVE TO KEEP DOING IT OVER AND OVER THEY KEEP ASKING ME TO GO FOR HELP AND THEN SIGNING IN TO NEW SIGN IN FROM RECOVERY I CANNOT USE RECOVERY BECAUSE THE ONLY PHONE NUMBER I HAVE IS A LAND LINE AND YOU CANNOT SIGN IN OR USE LAND LINES TO SIGN IN I HAVE TO GO TO MY BROWSER AND ASK TO LOG IN WHEN GOING TO BROWSER AND ASK TO SIGN IN I GO RIGHT IN

  • Ken GS commented  ·   ·  Report

    What's With The Phone Verification Everytime I What To Sign In? What's the purpose???

    I'm tired of AOL wanting this every time I sign in. What's going on AOL?

  • JOE GUNN commented  ·   ·  Report

    Why has this problem not been addressed and no fix created?

  • lonerspirit commented  ·   ·  Report

    Agreed....the verify option should be just that...a option...why is it that just to check my email ...... I have to submit my screen name , password and still have to verify ?...

  • Mary Ellen Fleck commented  ·   ·  Report

    I don't use Facebook or X so how can I message you about not being able to turn off 2-step verification? Your Help instructions to disable this don't work because I never turned it on!

  • JAMES HICKMAN commented  ·   ·  Report

    Why am I being forced for two step verification when I have all two step verification turned off AND it still haunts me I see more than one post on this so fix it.

  • Leo Schick commented  ·   ·  Report

    I agree, this verify option is a pain in the you know where! Stop it or I will change over to GMAIL and cancel my AOL accounts. Who's brilliant idea was this? You are aggravating long time users.

  • Delores Hickman commented  ·   ·  Report

    Quit using the "verify" feature when logging into AOL mail. It is rediculous to put your password in only to be asked to verify it.

  • Paul Halligan commented  ·   ·  Report

    This is ranked 1191st on your scale. It should be No. 1 cuz you will be losing customers if its not fixed ASAP

  • Paul Halligan commented  ·   ·  Report

    Fix the app back to the old way of signing in. IT WORKED. Now every time I sign in it says "If your seeing this message click Next. When you do your redirected to a start over page. This is unacceptable with the amount you pay for a service. It should be flawless. And by the way every time this happens if you go back to the home page and click mail you are signed in. Extra steps for nothing. You. should refund every member their money for not providing a service without bugs.

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