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UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION

Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!

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CHRISTINE RATCLIFF shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:


AOL notices suspicious account activity.

You're using an unfamiliar browser or device.

You're traveling away from your usual location.

You sign in while using a VPN or a proxy server.

You've logged in with a private or incognito window.

There are many attempts to sign in with incorrect passwords.

The "First time signing in from this device" message appears.

You've cleared your browser history or data cache including cookies.


We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


Thank you, 

AOL team

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  • Ken GS commented  ·   ·  Report

    What's With The Phone Verification Everytime I What To Sign In? What's the purpose???

    I'm tired of AOL wanting this every time I sign in. What's going on AOL?

  • Michael Firestein commented  ·   ·  Report

    after login in - proper user name and password - why to i get another screen with a link to log in. i have to click this to get to my mail - no additional info is requested. this is as stupid as you can get. yes i have reset my browser settings and clear caches. i even tried a different browser. same issue.

  • JOE GUNN commented  ·   ·  Report

    Why has this problem not been addressed and no fix created?

  • lonerspirit commented  ·   ·  Report

    Agreed....the verify option should be just that...a option...why is it that just to check my email ...... I have to submit my screen name , password and still have to verify ?...

  • MICHAEL VERDOW commented  ·   ·  Report

    Endless pictures that have no clear limits and continue before tell that you have answered wrong.

  • H STEIN commented  ·   ·  Report

    your system no longer sends voice messages to my home number. It doesn't always send valid text messages to my cell phone. getting into my e-mail shouldn't be such a pain.

  • H STEIN commented  ·   ·  Report

    If you think my e-mail needs more security (I don't). We can create a secondary password. to use after my first password. Requesting and getting a validation code on a cell phone is a pain.

  • Mary Ellen Fleck commented  ·   ·  Report

    I don't use Facebook or X so how can I message you about not being able to turn off 2-step verification? Your Help instructions to disable this don't work because I never turned it on!

  • JAMES HICKMAN commented  ·   ·  Report

    Why am I being forced for two step verification when I have all two step verification turned off AND it still haunts me I see more than one post on this so fix it.

  • Leo Schick commented  ·   ·  Report

    I agree, this verify option is a pain in the you know where! Stop it or I will change over to GMAIL and cancel my AOL accounts. Who's brilliant idea was this? You are aggravating long time users.

  • CRAIG BOLON commented  ·   ·  Report

    Around mid-April, when logging on, AOL Mail started placing a telephone call and asking for the 6-digit code from the automated message. We turned off "two-factor authentication" in Security Settings, but it still happens. There needs to be a way to totally disable this behavior, so that only an e-mail address and password is needed.

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