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How can we improve AOL Mail?

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'Classic Version' has been merged into this idea

AOL does not update

I will see that I have a new email, but when I click on "new mail" nothing shows UNLESS I go up to the "refresh button" on my browser. THEN the new mail will show. Very bad web design.

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BILL CAWLFIELD shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. Fix problems when an AOL website isn't working:

Start with the first step, then see if your problem is resolved before moving on to the next.

Clear your browser's cache.

Update your browser.

Restart your computer.

Make sure that JavaScript is enabled.

Disable browser enhancements.

Temporarily disable antivirus, antispyware, and firewall products.

See if the AOL service works from another computer or mobile device.

Reset your browser to default settings.

If you need additional help,  please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.

Thank you, 

AOL team

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  • LINDA CONN commented  ·   ·  Report

    I can not view the SEND button if I use the BCC field to send email. It drops below the allowed page and I'm unable to send the email ON MY Laptop. I have to open my phone and send it from my iphone from my draft folder. Horribly inconvenient.

  • Kevin Budge commented  ·   ·  Report

    i am surprised this is not more of an issue

  • Kevin Budge commented  ·   ·  Report

    is there any way to have no scroll on bottom bar so i can read an email without reading half the line and then move scroll bar. have all of it fit on screen

  • MAX WINKELER commented  ·   ·  Report

    Better support of the use of Alt codes in email messages. Alt + 131 wipes out the whole text of the already written part of the email.

  • Karl Kortepeter commented  ·   ·  Report

    XP is Windows XP Professional Version 2002 Service Pack 3 running on Pentium 4 CPU at 3.2 GHz.

  • Karl Kortepeter commented  ·   ·  Report

    Windows XP running Chrome on 3.2 GHz machine, 2GB RAM, cannot access AOL webmail after 9/24/2025. After entering password, AOL just spins forever. AOL changed entry screens or length of address without conducting a live test on a test system running Windows XP. AOL still says Chrome on XP will work in Basic mode. It no longer works!

  • Octavio Pineda commented  ·   ·  Report

    In the last two weeks, when the aol and aol.mail pages load, they consume a lot of RAM, slowing the computer. This issue frequently occurs with aol. Solve it ASAP, or I will definitively stop using you, which will be one less customer that consumes your also always annoying excessive ads.

  • Rodney Colson commented  ·   ·  Report

    When attempting move emails from Inbox to one of my many folders using drag method, no longer works. Every time I attempt to do this, a new pane on the left appears that says, create a split view! What the heck is this? This new trigger for Split View Prevents my ability to drag and drop emails to folders. Using Google Chrome on Windows 11.
    This is a HUGE Inconvenience! Furthermore, there is no documentation or explanation of what this new Split View is or dos. Not even sure why it's triggering? I use several other online webmail sites for business, and none of them are doing this behavior when I try to drag and drop emails to folders.

  • Chauncey R Black commented  ·   ·  Report

    MS Edge fails to retain open Favorites when it closes. This occurs despite having settings made to retain open Tabs and Favorites on closing or restarting. It appears that Firefox consistently outperforms Edge in this catagory too.

  • DAVID PICKETT commented  ·   ·  Report

    On Chrome web aol mail, I cannot download multiple attachments, and have to fire up gold.

  • David Montgomery commented  ·   ·  Report

    I can grow a beard waiting for this new version of AOL of AOL to load ! FIX IT !!!!!!

  • David Montgomery commented  ·   ·  Report

    I can no longer wait several minutes for the new AOL E-MAIL to load and at times goes completely off line. Either speed it up and fix it or go back to the old AOL or I am gone . I have a new APPLE computer , and have already opened Comcast & G-MAIL accounts to switch my "bookmarks" over and they work 20 maybe 30 times faster this verison of AOL . FIX IT !!!!!! I have had enough !!!!!!!! David W. Montgomery , Denton , Md.

  • Anonymous commented  ·   ·  Report

    the software forward and backward arrows malfunction

  • Country girl commented  ·   ·  Report

    My AOL mail on my laptop is Way too Slow.
    I can't even delete (it's way too slow.)
    Even logging in is way too slow and I have Fast internet! Other website work fine. It's just AOL mail!

  • ROBERT JUAREZ commented  ·   ·  Report

    downloading documents has slowed down, and at times does not function

  • Jack Yauger commented  ·   ·  Report

    You keep asking me to upgrade when your regular email is total ****. Why should I pay you anything when basic freezes and is slow FIRCK'N SLOW> if I upgrade IT WILL NOT BE AOL OR YAHOO ******** !!!!!!!

  • PAUL PARISH commented  ·   ·  Report

    PLEASE-- make it possible to scroll through the body of hte email. If it is already possible, please tell me how to do it. THat's what I miss most about classic email-- when I try to scroll through my message, it scrolls through the inbox, hte message disappears, and the information I want, maybe even urgently NEED to know, has passed from view, which is more than frustrating --***'s become a matter for psychotherapy, it's traumatic

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