I don't see much point in your having created the new format. Why am I having to click on relocated buttons and learn new patterns when the classic one was more efficient? Your having changed things so radically seems somewhat narcissistic to me. Come on AOL, let's be sensible about this error on your part.

ITS ****!!!! CANT INSERT NO INSTRUCTIPNS HOW TO!!!! JUST CHANGE IT AND LEAVE US ALL TO IT!!!! MESSING WITH MY WORK NOW WASTED A WHOLE BLOODY DAY TRYING TO NEGOTIATE TO NO AVAIL!!! PUT IT BACK YOU MUPPETS

I have a tab to return to basic mail, but when you use it it does absolutely nothing, it keeps the new format and I hate it, not to mention the ads at the top of the page.

I'm losing my vision. I love the old version, I can se this. you are discriminating against seniors.

even the feedback programme doesnt work properly. so much for that.

i cant seem to attach any files give us the option of the old email

I absolutely HATE your new format. For God's sake -- if it ain't broke -- don't fix it. I'm seriously thinking of using another account for my messages.

Dear Product Support, You have plenty of feedback on this issue in the forum. When are you going to make an actual reply and do something about it? I too was force-switched to some kind of new Aol Mail, which does not work. It is not possible to enter line spacing with the Return key in any message I create. I found I can switch into "Basic" email (I think you call it Classic, but it is NOTHING like the AOL I had been using up to the switch this year). In Basic email, I can't do anything else, but I CAN enter a line space with the Return key. However, Basic email is unusable. Your New Email is unusable. So what do you have to offer? Thank you for your PROMPT attention to the many people who are complaining about this and similar problems all over the forum.

It seems this whole feedback thing is a sham. AOL, in its arrogance, believes people will just get used to the new system like they did the old one. Who cares if it's substandard (they would never admit to that, anyway)? Who cares what our customers think, right? I truly doubt these topics, and their comments, are being read. And the votes: irrelevant, as far as they're concerned. We are all tiny insignificant voices screaming at a sleeping giant, snoring in all its arrogant, unconcerned glory. Content in its ignorance.

Like so many things in society today, the changes are for the worst. I can't even send an email by clicking onto the senders name like I used to be able to before the change. If AOL is going to change things, make sure they are improvements. The recent changes are a disaster.

If I wanted a change from AOL I would have canceled and gotten a new account with another
email company that I don't have to pay for!!! They are FREE!

Using AOL Mail on my laptop has become a nightmare. AOL, however, does not want feedback no matter what they say, otherwise they would have done something about it by now. It's a mess.

I have a huge contact list and it keeps disappearing - what is this? KISS - it was simple and now messed up!!!

I do not receive my own e-mail even when on the contact list. Whay happened?

Nobody wants, needs, or uses the advertisements at the top of our email. They're just very annoying.

I hate the new e-mail format, and want the classic back

Each time AOL upgrades, the quality goes down. Once, if I emailed photos to someone, I could see them clearly. After an 'upgrade', they became thumbnail photos that I would have to download to see. Now? More often than not, I get the message, "We're having trouble previewing this file". Yep. I miss Classic email. I hate the new email. I am seriously considering closing my account.

What the heck happened to my contacts list?? This is progress? I don't think so!!

What the heck has happened to my contacts list??!!!! is this progress§

10/5/23

AOL-Mail CONTACT is a hassle. Bring back complete CONTACT LIST for easy review A-Z