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How can we improve AOL Mail?

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Please go back to Classic email. Why do you mess with what is already good? I do not have the time or interest for you to experiment on.

Stop using this format. Take a step back and fix your mistakes.

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FRAN MORGANTE shared this idea  ·   ·  Report…  ·  Admin →
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  • William MOORE commented  ·   ·  Report

    this new format is hard to read please go back to original format. I have been with AOL for 30 years and use AOL only but will change if I cannot depend on it not being changed all the time

  • JAMES CLOWES commented  ·   ·  Report

    Go Back to the old AOL this new thing sucks. I did not authorize this return me to the old AOL now

  • LORETTA GANNON commented  ·   ·  Report

    I could be in my inbox and could search the internet or sign on to another email address. This is poorly designed and you are missing key capabilities that enhanced my user experience. I couldn't care less about what color I am looking at - give me back the old classic please!!!!

  • NONE NONE commented  ·   ·  Report

    Please change my email back. new look is awful.

  • Donna Culp commented  ·   ·  Report

    I hate this new format. Return to previous format.PLEASE!!!!!

  • julie nye commented  ·   ·  Report

    If it ain't broke, don't fix it... Please return to old format

  • ROBERT RHOADS commented  ·   ·  Report

    new screen is JUNK||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

  • RICK TASLER commented  ·   ·  Report

    Go back to the old format !! this sucks , it erased some of my old emails !!

  • Virginia Patrizio commented  ·   ·  Report

    I do not like this "NEW" format at all!!!!!! Go back to the old format.... PLEASE....

  • JAMES SARVER commented  ·   ·  Report

    Just go back to the former version, I can't stand this new one.

  • DAN CARR commented  ·   ·  Report

    What the #$%^&*@! are you trying to do!?
    El;iminate customers?
    Now all my bcc friends have disappeared!
    Get RID OF THIS "NEW" FORMAT!
    A 25-year customer

  • Devan K. commented  ·   ·  Report

    GIVE US THE OPTION TO USE THE OLD LAYOUT. I LIKE BEING ABLE TO OPEN A MESSAGE IN ITS OWN POP UP WINDOW. THE NEW FUNCTIONALITY REMINDS ME OF GMAIL WHICH I HATE.

  • MARY MCCOMBS commented  ·   ·  Report

    I despise the new AOL Mail! I kept returning to the Classic version when it would pop up and Yesterday I no longer had a choice. If I wanted a complicated, difficult email to use I would be using Gmail, or Outlook. The most important thing about AOL was how easy it was to use. So congratulations to the incompetent design team that thought throwing all this mishmash of utilities together was an improvement. Based on the comments I have reviewed I am not alone in this opinion. If you are trying to attract new users, fine, let them have the option of the new format while allowing long time users to maintain the classic version that has kept us loyal to AOL. I was told by customer service that my account had already been migrated to the new browser and could no longer be returned -- so thanks a lot for ignoring and overriding my previous responses of staying with the classic version. Evidently customer input is no longer a priority.

  • Brian West commented  ·   ·  Report

    go back to classic version or at least give us the option to go back. This new version is terrible look

  • Karen Breckon commented  ·   ·  Report

    How about giving your users the option, as you had done before? I really appreciate being able to sort by sender, date and subject. Also, I don't want to read the message in the same window. Oftentimes, seeing the whole message, being able to expand to the whole screen and having more than one message is very helpful to me. Just leave a good thing alone. Because of these features, I have stayed with AOL!

  • DORIS FISCHER commented  ·   ·  Report

    The classic version is FAR SUPERIOR. Please go back to it.

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