Why doesn't AOL have a user forum to ask the actual e-mail users what we think of these new or proposed changes BEFORE changing things? I am getting to the point that I am just going to use a different e-mail server.

I agree with Dan Cochrane. Bring back the old folders so we can find our Old Mail that has been read but we need to have a record of it.

Emails that have been read should automatically go into an "Old Mail" file.

What happened to the "Old Mail" folder? And, why did you remove the "Mark as Unread" icon at the top of the e-mail window? The latter creates an extra step (you have to click on the 3 dots and then click "Mark as Unread." Changing the name of "Recently Deleted" to "Trash" may be minor. What is a problem is that this update came with no warning. And, you haven't fixed the problems with the earlier updates. Why not ask some actual AOL users what they think of proposed changes?

Yesterday I was given the opportunity to archive my AOL email.
What a huge mistake I made.
Is there any way to undo this program that is freezing my computer? PLEASE HELP ASAP
i WANT EVERYTHING TO GO BACK TO A SYSTEM THAT WORKS

The Old Mail folder and Recently Deleted just disappeared. I don't want my mail remaining in the inbox (too cluttered!!), and I don't want to send it to trash just to get it out of the way. I may want to read it later, but I don't want it cluttering up the inbox!! Please put it back!!!!!!!!!!!!!!!

leave my email alone please-please put it back- it's very user friendly for someone who's not tech savvy.stop ruining a good thing

What is this junk of an email system you created?
It wasn't broke.....SO Don't fix it all you do is end up ruining it.

Stupid unessessary update obviusly by developers who know nothing about functionality. Put it back to how it was please?

I just had your new "inbox" without "old mail" format inflicted on me. It's awful! Please reverf back to the new mail/old mail folde system! As now configured, the inbox folder is overloaded with stuff I have seen and don't need to have in front of me.
In addition, I keep having memory leaks in AOL that are crashing my browser. I don't know if it's related or not, but you've combined two large folders into one and that can't be helping!

Please make an option to switch the email back to the classic format. That way it leaves user who prefer the new system and many who used the classic system a choice. I see many current user do not like the new format...I don't like it either and want the old format back.

PLEASE BRING THE CLASSIC EMAIL FORMAT BACK...make an option to switch between new versus classic...other websites do this and it is not hard to code.

Before changing, please give us a choice on how we wish to receive or mail. This form is not right. Old mail mixed in with new. Please return to what we had.

The update from March 26, 2026, is only a step backward. Please revert to the old version immediately. I've been using AOL for many years. Of course, there are always updates, but what's been done here makes absolutely no sense. Everything is crammed into one large mailbox. While you can sort by unread items, there's no further subdivision by day or time. Furthermore, previously, an email that had already been read and then marked as new wasn't displayed in bold, as if it were a brand new email that had never been read. Even the unread mailbox alone is pointless. What's the point of creating separate folders if everything ends up in one big mailbox anyway? Das Update vom 26.03.2026 ist nur eine Verschlimmerung. Bitte ändern Sie dies umgehenst wieder zurück zu der alten Version. Ich nutze AOL schon sein vielen Jahren. Natürlich gibt es da immer wieder Updates aber was hier gemacht wurde ergibt überhaupt keinen Sinn. Alles zusammen in einem großen Postfach, dieses kann man zwar nach ungelesen sortieren aber eine Untergliederzung nach Tagen / nach der Zeit erfolgt dann nicht mehr. Außerdem war früher eine mail welche man bereits gelesen hatte und zurück als neu gemacht wurde nicht in fett geschrieben, wie als wenn sie eine neue Mail ist die noch nie gelesen wurde. Auch das nur ungelesene Postfach ergibt keinen Sinn. Wozu macht man eigene Ordner wenn dann doch alles wieder in einen großen Postfach ist.

This is terrible, you need to change this back immediately. I will keep commenting until you go back to the old format from whatever this mess is.

What did you do to our emails. IMMEDIATELY go back to the old format from yesterday, this is not acceptable

What happened to my email today? How about going back to simply "read" and "unread" mail and old mail instead of keeping every single email I ever got on my page? What Gen Z person screwed this up? Go back to the way it was the other day and keep it that way please!

Bring back my Old Mail and New Mail folders! Stop messing with stuff.

All of a sudden, I'm missing 'Old Mail' and 'New Mail' ... and the ability to check off multiple emails to move elsewhere on my AOL Mail window. Thank you. Please go back to where AOL Mail was formatted earlier today, 3/25/26. Thank you again.

what happened to my mail?????Stop messing with my mail stop putting read and unread emails together!!!!! I cannot find some of my important mail now you dopes!!!!!

What happened to the "Old Mail" folder? It has disappeared from my AOL Mail page.