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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • SUSAN LOADER commented  ·   ·  Report

    I agree that I hate this new version and the bl..dy adverts coming up at the top of my messages are so annoying.

    Please let us have the old version back.

  • Richard Harrison commented  ·   ·  Report

    I want the old format back. It worked. New version missing functions.

  • TOM GALLAHER commented  ·   ·  Report

    I agree with Cindy. Ditch the changes. Don't bother me with your problems!

  • DEBRA COHEN commented  ·   ·  Report

    I HATE the new version! PLEASE can I have the classic version back?

  • nuny bznz commented  ·   ·  Report

    hate hate hate the new format and basic doesn't do what the old email did. can't insert hyperlinks or photos...

  • ALYCE GILBERT BRIGGS commented  ·   ·  Report

    Changing the mailbox is terrible for me. I spent a long time with VIP help trying to be able to
    answer an email, and now I find that when I scan a bar code with my phone and email it to my
    aol on my computer so that I can print it out and post it for my team, I can't open the scan on
    my computer and therefore can't print it. In the old mail I just clicked on the email and it opened
    up and I printed it. This is really hostile to your older users, especially the ones with paid accounts. I use my account for work everyday, and I don't have time to relearn everything
    while I'm trying to get things done.

  • BARRY TAFT commented  ·   ·  Report

    How do I change mail back to the way it was? This new version is awful!

  • JOSHUA GALITZER commented  ·   ·  Report

    You took a perfect product and ruined it. What did you do with SEARCH?

  • JOSHUA GALITZER commented  ·   ·  Report

    Why did you make SEARCH disappear? Impossible to use efficiently. Now I have to wade through days of messages to find a message I saved the other day. Instead of improving the product, you've ruined it.

  • Kimba commented  ·   ·  Report

    AOL Admin did "not" respond as it says above, where's the response?

  • Janelle Carter commented  ·   ·  Report

    I hate this format; & its costing me time & money. Go back to classic. The old one is user friendly for my business. This new one is awkward & I can't use it for my biz. Please Please Please

  • WINSTON GOO commented  ·   ·  Report

    The classic email is much easier to use, grouping of messages , saving and/or deleting.

  • Joan Charron commented  ·   ·  Report

    I have given this format a whole day, hate it even more as the day goes on. Please give us the option to go back to the old and very easy to navigate format.

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