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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • ROBERT CARNOUGH commented  ·   ·  Report

    the means to change basic to other aol has disappeared and I want to find it

  • ROBERT CARNOUGH commented  ·   ·  Report

    make it possible to change basic email system to another system because it used to be possible but not any more

  • ROBERT CARNOUGH commented  ·   ·  Report

    used to be easy to change no longer is it apparent how to change between standard and basic aol

  • DAVID LINN commented  ·   ·  Report

    I'm displeased with that fact you cannot change to another sound the "Play a sound when new mail arrives" I am stuck with the defaut brrrrriiinnngggg sound... Probably turn it off...

  • DAVID LINN commented  ·   ·  Report

    I'm displeased with that fact you cannot change to another sound the "Play a sound when new mail arrives" I am stuck with the defaut brrrrriiinnngggg sound... Probably turn it off...

  • Cyndie Shriver commented  ·   ·  Report

    HATE THIS!! Why mess with it? I'll answer you, Fran. MONEY. Buy ad-free -- and shazam -- you return to the original. 30 years with this company - holding down the fort of AOL - and now THIS.

  • Frances Hynes commented  ·   ·  Report

    I like to sort by sender and each time I open an email. I have to scroll back to the email that I'm going to read next. It's very annoying and takes up space. It is quite annoying. Before changing things, maybe you could give the option to either give feedback or opt out of the new format.

  • ANNA PRILLER commented  ·   ·  Report

    This is way too much for this Senior. I really prefer the Old. Thank you changing it back to the original.

  • CYNTHIA DAVIS commented  ·   ·  Report

    you say "Tackle your Inbox" hah, wish I could in a more timely manner. All your AOL ads take so much time to download I can't get to my inbox. So irritating.

  • MISTY HIATT commented  ·   ·  Report

    yes i just got off the phone with a rep and we should be able to access our email the way we see fit. i have 15000 i cant even get through because of this junk and settings and bring back the a-z also that is critical as well

  • Gina Bacorn commented  ·   ·  Report

    why just why the change???!! Are you bored AOL? At the very least customers should be allowed to switch back the version they are most comfortable with. I may switch over to gmail and leave AOL blowing in the wind!!

  • Parrish Hirasaki commented  ·   ·  Report

    The new one pixel font is too thin. It really slows down reading. Bigger isn't much better. Think thicker.

  • ANNA PRILLER commented  ·   ·  Report

    I really prefer the Basic Email. It easier for this Senior. I made a mistake by using the other version.

  • Fabio Lucarelli commented  ·   ·  Report

    How do we delete over 1000 senders? Need a button to delete all at once. Not doing this one at a time.
    TIA

  • RON CITRANO commented  ·   ·  Report

    this new format sucks in plain english . seeing the email of sender on left is dumb and harder to decide what ill read or open. Bring back the old format

  • Carol Steffens commented  ·   ·  Report

    gtet rid of ALL ads .and junk mail. That's why i PAY for AOL.

  • David Flanders commented  ·   ·  Report

    BOLDFACE unread emails, don't just mark them with a bullet point! This new version is much harder to read, and much more difficult to sort wanted from unwanted emails. Return to the old look!

  • Anonymous commented  ·   ·  Report

    DONT LIKE THE UPDATE YALL DID TO AOL ON MY PHONE!
    TELL ME HOW TO SWITCH FROM AOL TO ANOTHER

  • Lynn Shelton commented  ·   ·  Report

    yes bring back basic mail...this new mail suks...slow as a sloth

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