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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • LARRY TITUS commented  ·   ·  Report

    The older version was easy to use, quick, intuitive ~ all options were clearly understood. The new version is NOT intuitive, options are hard to find, almost hidden... only months later have I discovered one that's only MILDLY useful, and I'm afraid to try other "TOOLS" because they set me back, do things I don't need, and even make some of the site unusable. WE'VE HAD DECADES OF USING AOL, FROM WHEN YOU FIRST STARTED.... NEVER CHANGED TO ANOTHER SERVICE AS OUR MAIN EMAIL BECAUSE AOL HAD THE QUICKEST, EASIEST, MOST EFFECTIVE PLATFORM. THAT'S NO LONGER TRUE!!! PLEASE GIVE US THE OPTION OF RETURNING TO THE CLASSIC AOL.

  • Steve bubba commented  ·   ·  Report

    The new version is not acceptable and not authorized by me. There was no instruction document provided so users have to hunt and peck to use the version provided.
    To add insult to injury I was told that the "Original" version of AOL is no longer available. How can management be so callus and not consider the users wants?

  • DAN GOLDSTEIN commented  ·   ·  Report

    When I look at the section of "notes" in contacts I see only limited amount and can't easily add to it or see what I have--this needs to easier. I use contacts daily!

  • COLIN HUNT commented  ·   ·  Report

    And kindly have the courtesy NOT to respond with a generic message.

  • COLIN HUNT commented  ·   ·  Report

    Will you please give us the option of returning to the classic format. This ridiculous new version is now taking me anything up to four times as long to send a work-related e-mail, and as I work in the funeral industry this is not time I can afford to waste.

  • Jan Zemplenyi commented  ·   ·  Report

    Go back to the old, classic email.The old format was much more user friendly. There is no advantage to the new format.

  • ROBERT BRADSHAW commented  ·   ·  Report

    Go back. putting attachments at the end is stupid. Especially when you are replying to a series of emails with new attachments. Have to go thru pages to find it.

  • Maria Landolfo commented  ·   ·  Report

    Agree 100% with all criticisms of the so-called new but NOT-improved AOL E-Mail system!!!!! I couldn't hate AOL or its new e-mail system more . . . .

  • Maria Landolfo commented  ·   ·  Report

    I agree 100% with every bit of negative feedback on your so-called new and (NOT!) improved e-mail format. You have eliminated many features which were helpful. One of the things I hate the most is how the default text for writing an e-mail IS SUPER TINY, and I am required to go into the text formatting to change just about every single line in every fricking e-mail I am writing. The default text should be whatever the writer/user wants it to be, not with what your idiotic tech people have deemed "best". There is soooo much that is absolutely horrible about the new system. I am currently looking to switch out of AOL entirely. It is absolutely just too frustrating. Another thing which I hate second-most is that I cannot adjust the size of the text in incoming e-mail, even though I have clicked your phony option to allow larger text. It seriously strains my eyes to read incoming e-mail on your "new" and UN-improved E-Mail format, on my very large CPU desktop Monitor. I hope AOL loses all of its users and advertisers b/c AOL sucks soooo bad!!!!!! I am already signed in your dorks, so I can't sign-in again in order to post my comment!!!!!!!!

  • Al Botti commented  ·   ·  Report

    Please give the option to return to last version and have an option to remove inbox groups.

  • CHARLES MERRITT commented  ·   ·  Report

    Give us back the option!! AOL user since my first p.c. 1991; the new email is just super unfriendly to many users; especially seniors who have been with you for over thirty years!! Charlie

  • JEFFREY NELSON commented  ·   ·  Report

    New format is terrible. Half way through switching to g.mail

  • LYNN GOLDHAMMER commented  ·   ·  Report

    This new email version sucks. Instead of one small column on the left with files, and the rest being email, it switched to 3 wide columns, and today a 4th. My email list is about 2" wide. THIS IS HORRIBLE!!! I'd opened a GMail account years ago but don't use it. If this isn't fixed soon I'm just moving over to Gmail. This is too hard to read, and the useless other columns/boxes just make it hard to read my inbox, and to type emails - it's just a really bad choice that needs to be re-thunk. I've don't lots of work in process improvement and the key to it is to revisit changes to ensure they are improvements. This is not an improvement.

  • RICHARD PEGRAM commented  ·   ·  Report

    Please make it so when your are doing an attachment, it goes to the top of the email, like it used to do. Now, it's buried at the bottom and can get lost if there are multiple messages in one email. It's obvious you are not going back to the old email format, but fixing this issue would not be hard to do.

  • SUSAN MILLER commented  ·   ·  Report

    Pls. bring back option of classic AOL. Your techs have taken many features away from customer. I dislike this very much.

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