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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

592 results found

  1. Have the ability to view file content alphabetically by "subject" column. Old email format better!

    Have the ability to view file content alphabetically by "subject" column. Old email format better!

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  2. I would like to hold mail in Trash longer than 1 week. Can I change this?

    I would like to hold mail in Trash longer than 1 week. Can I change this?

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  3. Please return to synch across all devices. I am so tired of deleting the same email multiple times across my platforms.

    I don't have time to repeatedly delete emails I have already dealt with. If you really want to keep this feature, maybe make it an option to keep or return to synch across all devices.

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  4. Legitimate emails are being blocked, but are Not in my blocked list. One is from USPS Informed Delivery. They just stopped coming through.

    Legitimate emails from USPS Informed Delivery have stopped coming through. They are not in my Blocked emails list. They WILL come through if I used a gmail address

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  5. Go back to old format!!!!!

    Really don't like the new format. Does too many weird things with the mail. Some mail has just disappeared. The list of complaints is just too long

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  6. Stop highlighting email I receive daily as possible spam.

    I realize Fox News is conceived as a mortal enemy but how can their daily news brief be considered spam if I mark it every day as not spam. It's tiresome and annoying.

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  7. cannot send attachment

    Time to time I cannot send attachment even if it's a small file of 26ko...
    I have no problem to send email but attachment.

    what should I do? i have the same issue on both of my aol account.

    Thanks.

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  8. Go back to the Classic Email

    Gom back to the classic version. This one is terrible

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  9. New random issue: Randomly, Enter and Backspace don't work

    Browser version of AOL: Randomly, I sometimes can't type in my e-mail replies, then typing works again but hitting Enter doesn't. Then it effects the Backspace button.

    It's bad enough that windows don't open separately anymore, forcing us to lose a LOT of real estate when writing e-mails, but now -- as of last week -- just randomly these things will just stop working Enter doesn't work. Backspace only works if I type NEW text (not if I place the cursor near EXISTING text). I have to RELOAD the page to make it stop. This happens randomly in Replies only…

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  10. Why is this message in your Inbox?

    Why is this message in your Inbox?
    We think this message is spam. We still put it into your Inbox as the sender is in your contact list. You can mark this message as safe or remove the sender.

    Remove sender and mark as spam It's safe

    I click "It's safe" and when get another message from this sender, I get the same message! What's the point of clicking "It's safe"? What's with that AOL?

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    1 comment  ·  Admin →
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  11. Obnoxious amount of Spam every single day!

    Obnoxious amount of Spam every day!

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  12. personal dictionary needed to add words so spell check STOPS showing an error for the same words I use over and over

    personal dictionary needed to add words so spell check STOPS showing an error for the same words I use over and over

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  13. Help me clean up my list of unread emails

    Please resume the option to list the incoming emails by name. This will help me delete thousands of emails thus significantly cleaning up my unread emails.

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  14. HOW IS IT POSSIBLE THAT YOUR AOL NEWS ARE SO STUPID?

    WHY ARE YOUR AOL NEWS SO SO STUPID? IS TAT YOU ARE STUPID OR YOU JUST MAKE STUPID NEWS FOR STUPID PEOPLE?

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  15. Old Mail folder needs to have indicator to show there are items in this folder.

    Would like to see the number of items still in the "Old Mail" folder...currently there is no indication that there are items in that folder...therefore it requires me to check the "Old Mail" folder every time before I review and handle items in the "New Mail" folder.
    The "New Mail" folder already has this feature.

    Would much appreciate having this feature available.

    Thanks,
    Bill

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  16. Vacation Response does not work--FIX IT!

    How rude I appear when I am out of the country and not be able to alert clients why you are ignoring their emails. This seems like it should be easily fixed and yet it has not!

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  17. Date/Time stamp

    Date/Time stamp: I would like to see the entire date/time stamp on all my emails even the current day emails. Instead of "Today 2:27 pm" or "Yesterday 3:52 pm" NO.... I want to see "09/20/23 2:27 pm" or "09/19/23 3:52 pm"

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  18. MAKE IT POSSIBLE TO FORWARD INCOMING AOL EMAILS TO ANOTHER PLATFORM

    It seems that every other email service allows their incoming emails to be forwarded to another email account. (Example: I want to be able to have one of our old, mostly un-used AOL emails for our nonprofit forwarded to a gmail that we do use, so we won't miss any emails that happen to come in.) Please.

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  19. When I use email on my lap top, it a) assumes I want to reply yo everything rather than simply open and b) is so slow to open the inbox

    When I use email on my lap top, it a) assumes I want to reply yo everything rather than simply open and b) is so slow to open the inbox and other folders that I'm inclined to give up and find another provider.
    SORT IT PLEASE

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  20. More Themes

    Would like to have more choses for Holiday Themes for your inbox like before.

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