AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

  1. YES, PLEASE FIX SPAM AS REQUESTED BY MANY

    As last number of people have written to aol about, I too unfortunately have had a lot of emails that I needed to see somehow unknowingly get routed to my spam folder. The old aol didn't automatically do that the way it frequently happens now even with people's emails who I've already been corresponding with. This is very upsetting and needs to be fixed ASAP. Why isn't this being addressed as this is a big problem.

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  2. Need better spam filtering! Easy to use that works!!!

    Need better spam filtering!!! Easy to use that works!!! Is free of charge!!!

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  3. SPAM

    Spam Blocked Addresses is limited to 1000 which fills rapidly. Increase the Limit or do not make limit on blocked addresses.

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  4. Fix Spam!!!!!

    Messages from frequent contacts continue to go into the spam folder even though I have marked every single one of them as "Not Spam". This is now a very large issue as I am missing important updates.

    Even after marking as "not spam"; emails from the same recipient go into the spam folder

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  5. non-SPAM emails continuously being moved into SPAM folder. 2+ months now!

    We BEG YOU to please FIX the emails, which are from people I never had problems with going into SPAM. I have tried to setup rules, marked as non-SPAM, added i Filters (using classic and NEW email interface) but they still go into SPAM, and therefore to not get downloaded into my POP3 Outlook and Phone.

    So many people have complained, but nothing is being done. These emails came from private people, school addresses.

    Again, WE BEG you. I am a VERIZON POP3 customer, who has been switched to AOL (from Verizon, and then Yahoo).

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  6. Spam Filter not working

    Spam Filter not working
    For past 2 months spam is delivered to my inbox. I keep marking them spam. I did add filters but the filters are not working. Spam still get in the inbox. PLEASE FIX YOUR FILTER!!!!!

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  7. Underline in composition

    Where is the underline in the new aol?

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  8. Can't read message in new window.

    I cannot seem to get an email message to pop-out into a new window to make for easier reading and coming back to later after going through other email in the main window.

    I'm still thinking that such feature is there but just that I cannot find it. Especially since every other email reader has such.

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  9. 6th ranked

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  10. I want to be able to use Wisestamps for my signatures, how do I do that

    I want to be able to use Wisestamps for my signatures, how do I do that

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  11. I really like the "new" AOL - only change I don't like is the "trash can" being at the end of the email insteade of at the front

    Wish I could move the trash can icon from it's new location back to the front of each e-mail - otherwise I really like the new
    version

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  12. Switch multiple AOL email accounts on the desktop, like the APP

    Please, there should also be the option to switch multiple AOL email accounts on the desktop, just as handy and productive as in the APP.

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  13. New AOL does not have new and old mail

    I know it is dated, but many of us are used to "New Mail" and "Old Mail"

    I like inbox zero. Please bring back in new version of mail.

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  14. mail features

    I tried the new format you have for AOL mail. I switched back to the original because of the right side bar to the right of the screen kept opening every time I opened a new mail. I couldn't keep it to stay in the closed position. Plus it never showed anything. I gave this as my reason for switching back. I later remembered another feature I didn't like. With three children, sometimes I need to keep some emails open. In the original format, I am able to open those emails in a separate window. Which keeps me form having…

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  15. Inbox "Today, Yesterday, etc" subheadings.

    Can we please have an option to get rid of these? I can look at the date. These take up viewing space on a small screen like a tablet or laptop.

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  16. Can't widen left folder panel

    The old interface let me widen the left panel with folder names. I have long names. I realize if I hover I can see them, but it's easier to widen that panel and scroll.

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  17. Spam Count

    Please restore the spam count (actually counts in all mailboxes).

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  18. Signatures

    Please restore the ability to have more than one signature.

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  19. Font Types & Sizes

    Please restore font choices and sizes by point. Font choices matter as do sizes. Small, medium, and large are relative terms, not specific sizes.

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  20. unable to switch back to classic

    Your "new" AOL mail sucks so bad I want out! BUT its so bad I can't get past the page asking why. It's stuck in the feedback box.
    Please switch rad.ical@verizon.net back to classic AOLmail or I'll be forced to notify all my contacts I've changed to gmail.

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