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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

671 results found

  1. Bring back the highlighted feature

    Reply to only highlighted part of mail feature (bracketed by two vertical lines headlined in the reply mail)

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  2. You guys updated the other day and it deleted all my contacts!!! I have had AOL from the beginning, this is too much!!

    Not an idea but a complaint. You did some type of update or something and it deleted all my contacts, saved email, etc. I logged yesterday and everything was gone. I am so angry and frustrated. I can't get that stuff back.

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  3. allow removing ad panel which chops off right side of pages I want to print

    AD panel causes my pages to be cropped so that I only get left side of printed pages. Allow removing ads for printing.

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  4. 514th ranked

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  5. 514th ranked

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  6. Signing in from an "unknown" device

    I have one desktop computer and one land line telephone. When travelling and using, for example, a hotel computer there is no way to accomplish two-factor authorization. My only telephone is back home and if I set up an AOL recovery email I would have the same 2FA problem with the "unknown" device. What is the solution to this?

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  7. 514th ranked

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  8. emails do not need to be sent to draft, they need to be sent to the desired recipient(s).

    I need to get this message out. While I do not know what sadistic jollies someone gets from the new system. It is time to undo what you did to mess up the mail. I do twitter, I do not Facebook, Aol can just fix their mistake.

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  9. NEED CHRISTMAS STATIONERY, PLEASE, WHEN U CAN

    I AM WONDERING WHEN THE CHRISTMAS STATIONERY WILL
    BE RELEASED. AM EAGER TO HAVE AND USE IT.
    THANK YOU, CLAUDIA SHOOK, ALBANY, NY

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  10. Marking message as important

    I would like to be able to mark messages as Important (usually with an exclamation point when delivered). I'd also like to be able to request Delivery and Read Receipts. Is this possible?

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  11. Fix your mail

    Mail isn't working. Fix it.

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  12. Difficult to compose and respond to emails

    The format for the body of the email is horrible. In a string of emails that go back and forth between me and another person, it is difficult to find where I am supposed to type my response because it is not in a reasonable order. Really, whoever designed the new format is an idiot. Whoever approved it is also an idiot. Whoever tested it should have seen what a fiasco it is.

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  13. The new Mail format is worse than I thought

    I cannot make the left hand column wide enough to see the entire description of my mail folders. When I change the title of a mail folder, I have to do it in the left hand column instead of having a new window open where I can make the changes. If I add too many letters and spaces to the field, I don't know until I save it and the field isn't updated. When a new window opened to make the change, it wouldn't allow me to use more spaces than was allowed.

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  14. Your colors for text and highlights are TERRIBLE - Faddish - DO NOT read well!!!! Get original colors BACK!

    I am an architect and artist, your colors were great until some miserable creatures that knew nothing about color and value and tone limited them to faddish too light too dark colors. Put your ranges and the whole package you had back, it was a selling point for you. How stupid can you be!?!??!?!?!

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  15. Bring back Classic AOL

    It's been months and I'm still not accustomed to this stupid new email system.

    The old AOL was vastly superior.

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  16. Restore the mailto client in AOL

    Restore the mailto client in AOL

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  17. evie3715@aol.com

    I just knew that with all the dissatisfied and frustrated Aol users and all their comments on the drastic changes that none of you really care. You all probably sit back and laugh at all of us who plead and even beg to go back to the tried and true Aol. My wish when I sign in is that each and every one of you that made this stupid , uncaring drastic and unwanted change have an equal and just unwanted and uncaring event in your lives and see how it feels. Karma always comes home.

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  18. ********* aol! ongressman RE: DISCRIMINATION FOR HANDICAPPED WHO HAVE PROBLEMS BEING PARTIALLY BLIND. AOL IS TRYING TO FORCE US INTO PAYING

    EVERYONE NEEDS TO WRITE. THEY CONGRESSMAN RE: DISCRIMINATING AGAINST THE HANDICAPPED. THERE MUST BE FEDERAL GUIDELINES ON NOT BEING ABLE TO USE FREE AOL WHICH IS FALSE ADVERTISING. PLEASE MAKE LAWS TO PENALIZE YAHOO AND GOOGLE BEING COMPLICIT WITH HORROR CALLED FREE AOL. THE MUST GET FEDERAL BENEFITS FOR FREE. WRITE AND EXPLAIN YOUR AOL PROBLEMS. EVERYTIME I PUT IT BACK ON OLD AOL, THEY REMOVE ME. I'M TYPING ALMOST BLIND. GIVE ME A BREAK YAHOO AOL AND GOOGLE.

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  19. 514th ranked

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  20. why cant i see all images from this sender???!!!

    For some reason I can see all the images in the emails from random senders ive never seen before but I went to search for an old email from verizon and I found it except NONE of the images, many of which are NEEDED to actually know what the thing or link IS, were just that little broken picture box. There has always been an option to "see all images from this sender" or "do not block images from this sender" it was in small letters somewhere in all the emails and now i cant freaking find it anywhere!!! Where…

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