AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
429 results found
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Frequent sign in failed errors
I use the Samsung email app & K9 mail app on my phone. I have been getting frequent "sign in failed" notifications after having been signed in for a few days & I have to sign back in. This has never happened before in all the years I've used my phone.
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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I have been on hold for 55 minutes! I need a call back
My idea would be more customer service representatives.
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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cannot disable 2 step verification as instructed waste my time is it a plan to charge now for serice
stop making more difficult to use
Hi there! Sorry to hear about the issue. Here is a page that can help in this regard: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone.
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you are blocking my emails from my company for no reason
you are blocking my emails from my company for no reason
Hi there! Sorry to hear about the issue. If you have checked all your folders and filters, here is a page that helps with issues regarding sending emails to AOL accounts: https://senders.yahooinc.com/contact/.
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I can not recieve e-mail from my friends
I can not recieve e-mail from my friends
Hello there! Sorry to hear about the issue. Here is a page that can help in this regard: https://help.aol.com/articles/fix-problems-reading-or-receiving-aol-mail.
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Stop forcing me to reset my password. If I change it, it will be the second time this year! This is an unacceptable!
Just let me be. Don't overreact about security. Forcing me to change my password frequently creates unnecessary crisis. Makes me think twice about me continuing my relationship with aol.
Hi there! Sorry to hear about the issue. Thank could be from suspicious activity detected on your account, logging in from a new device or location or simply as a security measure to encourage regular password updates.
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List Separators should be "This week", "Last week", & then months. Daily List Separators take up too much space.
List Separators
They should be "This week", "Last week", & then months. Daily List Separators take up too much space. I want to see my email, and NOT a bunch of Day Titles. -
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CANNOT SWITCH ON MY MAIL-AWAY MESSAGING
CANNOT SWITCH ON MY MAIL-AWAY MESSAGING
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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group by sender
i cannot group by sender, tried everything - most annoying
Hi there! Sorry to hear about the issue. If you type the email of the sender, you should be able to see all emails related to it.
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new emails not appearing on my iphone and in outlook on my pc
you changed something and now I can't see new emails on my iphone, but get bulk and trash, and all the new emails to my outlook were disappearing as soon as I looked at them, and now I am not getting them on my pc. PLEASE change back whatever you did so I can see emails. even on aolmail, I am not seeing any new emails.
Hello there! We are sorry to hear about this issue. We suggest to completely log out of those devices and back in.
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Email
Why do I have to get a code everytime I want to sign into my email account
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2 step verification
2 step verification i never asked for keeps failing. But according to my account info, its not even turned on. Phone calls for the code come thru once or twice out of multiple attempts. An hour ago or so it took me 6-7 attempts and the phone never rang. Called AOL and it still didnt work after they gave me a new password. A couple minutes later it worked. I then created my own password and accessed my account info (without needing to sign into it), but a couple minutes later it wanted me to sign in to access it…
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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bcc recipients
I use BCC to send the same message to multiple recipients while sending the mail to myself as the primary recipient.
Why can't I see the BCCs in the SENT email?
This happens whether from laptop or phone.
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Why can I NOT FIND my emails from November????? I have not accidentally deleted them!!!!!
Why can I NOT FIND my emails from November????? I have not accidentally deleted them!!!!!
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Stop blocking my account for sending 650 personal emails. I pay for AOL It needs to work w/o having to change my pswd because of emails.
A few times of year I need to send 650 emails for personal use. It is not biz or bulk, but this time you blocked my acct and forced me to change my pswd even though I called in and verified this is me. The rep said she could not prevent it from happening again, so BE ON NOTICE that next time I will cancel my account and stop paying you a monthly fee. AOL gets worse and worse every year. It should get better, not worse.
Hi there! Sorry to hear about the issue. When sending a huge amounts of email, that can be detected as suspicious and hence block you for some time from sending more.
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New mail in trash
My new mail has been coming to the recently deleated box then a week or so later older mail in deleted. I have looked everywhere for a solution.
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wHERE IT SAYS "MARK AS NOT SPAM" JUST EXACTLY HOW DO I DO THIS,,NO OPTIONS..
wHERE IT SAYS "MARK AS NOT SPAM" JUST EXACTLY HOW DO I DO THIS,,NO OPTIONS.
Hi there! Sorry to hear about the issue. Here is a page that can help in this regard: https://help.aol.com/articles/aol-mail-spam-and-privacy.
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My personal computer doesn't require multifunction authenification.
Allow my personal computer the status of a recognized device at login.
Hi there! Sorry to hear about the issue. As it seems that it keeps asking you to connect to the account, here is a page that can help out: https://help.aol.com/articles/why-am-i-asked-to-verify-my-account-after-signing-in.
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Pourquoi n'insérez-vous pas en option à cocher sur AOL MAIL une case "accusé de réception" lorsque l'interlocuteur final l'a ouvert
Pourquoi n'insérez-vous pas en option à cocher sur AOL MAIL une case "accusé de réception" lorsque l'interlocuteur final l'a ouvert
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