AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
429 results found
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Manage My Mail link
I cannot find a link to click on to Manage My Mail. I want to keep my verification settings as they are, as I do not have a Smart Phone that I carry around. Your page with this NEW 2 step verification info seems to only offer that, but not Two Factor verification, which is safer. I find that odd. It took me an hour to find this page. Please respond to my email address.
Hi there! Sorry to hear about the issue. Please go to password.aol.com. There you should have all the security related options.
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Why will my emails not load on my computer anymore through Chrome?
Why will my emails not load on my computer anymore through Chrome?
Hi there! Sorry to hear about the issue. In this case we suggest to clear the cache and cookies, update your browser, try another browser and even check your connection. Thank you!
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shortcuts
The "Command + Return" shortcut is troublesome. This is a command in Google Drive that lets you indent to the next line, so I often hit it by accident, except on AOL it sends off my unfinished/unproofed email. This has been embarrassing on many occasions, and I wish AOL would use a more unique command for a send shortcut.
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unable to move receiver's email addresses on the email address bar
should be able to move the email addresses of the receiver of my email easily
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Hi there! Sorry to hear about the issue. If you are using the AOL app, you can press on your email at the top, there you will be able to see all email and tap on the one you want to log in. On webmail, you will have to press on your profile on top right and then select one of your other accounts.
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Notification sound will not play on my computer.
Enable notification sound on my computer. I only get sound from my phone.
Hi there! Sorry to hear about the issue. Here is a page that can help in this regard: https://help.aol.com/articles/select-and-enable-a-new-mail-notification-in-aol-mail.
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Please fix the issue of the print function randomly becoming unresponsive.
Please fix the issue of the print function randomly becoming unresponsive. It does become responsive by refreshing the page, but it is a constant irritation and nuisance requiring that extra unnecessary step to just to print an e-mail.
Hi there! Sorry to hear about the issue. We suggest to clear the Cache and Cookies. Alternatively, please try the process on another browser to see if it is the same.
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I don't have the Block senders option on my AOL email. When I Click on security and privacy I can't block anyone.
Have the block senders option
Hi there! Sorry to hear about the issue. Here is a page that can help in this regard: https://help.aol.com/articles/block-and-unblock-email-addresses-in-new-aol-mail.
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The sites that AOL give DO NOT give info that works. A company this size should be able to have LIVE people to help
Get rid of the bots. They are not good help
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Provide Ad Free Email for long time customers who have continued to pay the monthly fee for Aol Mail.
Provide Ad Free Email for long time customers who have continued to pay the monthly
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Increase the number of blocked email.
Please consider increasing the number of BLOCKED email addresses. You currently cap the number of blocked addresses at 1,000. Due to the increased number of spam emails- PLEASE increase the number!
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block domains
Please consider implementing these suggestions:
- Allow for many more than 1000 blocked email addresses (user@blocker.com) .
- Allow for domain blocks (blocker.com).
These are needed due to the vast number of AOL users whose email addresses have been hacked and are now on the dark web. As a result, they are receiving tons of spam. I personally have had 5 major breaches that gathered virtually all of my personal info including my AOL address. And please don't post my AOL email address with this post otherwise it will lead to more spam.
Thanks in advance,
Anonymous
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Cannot address email
I cannot address email and send it. I can only address my email from my list of contacts. If an email address is not in my contact list i cannot insert and address in the "TO" block. I also cannot add a new email addressto my list of contacts.. If an email address is not already in my list of contacts, i am not able to address it in my email. What is the fix? Thank you.
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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I should be able to go immediately to my email. Not AOL home page
Stop having TRrump come up every time I log into my email account. There should be no "Home" page for an AOL email account. He's disgusting and over half of population didn't vote for the TRaitor!
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Hi there! Sorry to hear about the issue. We still have the options that would allow you to block senders. here is a page that can help in this regard: https://help.aol.com/articles/block-and-unblock-email-addresses-in-new-aol-mail.
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Accessibility
After trying several times to phone AOL each time a message says Hmmm, we don't recognize your phone number. Try calling from another phone. This is nuts. It's the same phone number I've had for 25 years. There's no way to email AOL or to chat live. It's impossible to make contact with AOL. I tried accessing my email account from my library to use their high quality printer to print out some emails. I couldn't do it, I was locked out of my own email account. There's nobody to talk with about this. This stinks. Also, there's no way…
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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CANNOT SWITCH ON MY MAIL-AWAY MESSAGING
CANNOT SWITCH ON MY MAIL-AWAY MESSAGING
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Email
Why do I have to get a code everytime I want to sign into my email account
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2 step verification
2 step verification i never asked for keeps failing. But according to my account info, its not even turned on. Phone calls for the code come thru once or twice out of multiple attempts. An hour ago or so it took me 6-7 attempts and the phone never rang. Called AOL and it still didnt work after they gave me a new password. A couple minutes later it worked. I then created my own password and accessed my account info (without needing to sign into it), but a couple minutes later it wanted me to sign in to access it…
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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