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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

931 results found

  1. Adjust Column Width

    Display column headers along with the ability to adjust column width like Microsoft Outlook. Unimaginable AOL "new" interface doesn't have this capability. You are essentially begging users to leave your platform without this basic function.

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  2. your new aol still stinks. WHen I select from the inbox, any number of emails to delete, it always also deletes or otherwise looses the next

    are you ever going to fix this ****** aol "new" email, or do I dump aol and go to google mail??? hurry up its been screwed up since you dropped this tyrd on us...............

    748th ranked

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  3. keep the email like it was

    Old email was the best way. Give the people a choice!

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  4. 748th ranked

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  5. email displayed in popup renders mail useless (MacBook)

    On opening a new email, I regularly get presented with the message in a borderless popup window. I cannot reply to the message. I have to go out of email and back in.

    This happens on my MacBook Pro running MacOs 11.7.10.

    Fortunately it doesn't happen on my iPad.

    Utterly useless!

    748th ranked

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  6. I do not like giving my name and then being asked my preferred name

    When asked for my name and fill this out I resent being asked for my preferred name . Linda is my name. Female with a female name. I am old school and do not adore unicorns and rainbows. I am with the majority and will not bow to the minority.

    461st ranked

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  7. Combining multiple Mailboxes under one sign-in page.

    I have several email addies, have to sign out of each to in order to go to the page that contains mail from one of the other addresses.

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  8. color code messages

    Would like to assign different colors to different messages so I can quickly identify subject matter. For instance mail from personal friends and another color to business email or financial, etc.

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  9. Difficulty Finding Attachment

    When a sender has an attachment to their message IT MUST be accessible within the senders message. I had an initial message with several replies going back and forth and on the latest reply, the sender had 2 attachments but I could not find them. I finally scrolled down to the bottom of the page and found them below my initial message. THIS IS EXTREMELY CONFUSING AND UNACCEPTABLE.

    748th ranked

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  10. Let us manipulate the text by color, word features, emoji, pics, italicize, highlight, et.

    I see lots of suggestions (demands?) because this is soooo disappointing, but I keep looking to see if you have improved anything. I don't see that you are improving! I want to manipulate the text, choose a color for the text, be able to highlight, italicize, add emoji, add pics, It's the moden age!!!!!!! This is sooooo antiquated. Do something !

    748th ranked

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  11. this new email is terrible. I have to re-read everything to find out what the last message was from whoever is getting back to me. Not good

    Whoever invented this new aol email just made a change for the sake of change. Not a good thing at all. When I get a response from someone, I have to re-read everything to find out what the last message that was sent when I am emailing with someone back and forth. It seems a lot of people are having issues, so why not take the advice and redo this. The old email was better, but if someone wants to change, then do it right. You are like the politicians who will not listen to the people.

    748th ranked

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  12. Go back to having a support email address like support@aol.com and the like so customers of the 21st century can contact you easier rather t

    Go back to having a support email address like support@aol.com and the like so customers of the 21st century can contact you easier rather than having to phone call you as it's waste of their time and yours.

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  13. 461st ranked

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  14. 9 out of 10 top rated suggestions are the same. LISTENING?!

    your customers have made their voices heard. when will you listen? all I want to do today is to access my email without having to give everything but my blood type. now that I have my account locked up for too many attempts I am even more furious

    461st ranked

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  15. Stop the automatic link previews!

    New email automatically inserts link previews when composing. That's not how email works. It isn't a blog post. Turn that nonsense off!

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  16. It is NOT an IMPROVEMENT when you REMOVE THE BASIC FUNDAMENTALS USED to Write an Email.

    IN OLD AOL EMAIL, WE HAD...

    A long list of FONTS to choose from

    We had more options on SIZE OF FONT

    Old AOL had a larger choice of COLORS of FONT to choose with the OPTION to ADD PERSONAL COLORS

    We could place an email IN A NEW WINDOW!

    We could CONTROL the SIZE of the WINDOW and the PLACEMENT

    ****When SENDING an Email, we typed the first few letters of the email addy and the EMAIL APPEARED. NOW a NAME appears. If we are writing an email, the NAME SHOULD NOT APPEAR IN THE SENDER BOX ....THE EMAIL…

    748th ranked

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  17. 748th ranked

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  18. Allow embedding/inserting of images in email!

    The work-around is terrible ... the "attached" images are too small to see (what is now considered "large" used to be medium) ... and you must make it so that, after attaching an image it allows you to automatically return to that some picture folder since most attachments are a consectuive group of images! That's how it USED to work before your "improvements," and now it just reverts back to a random folder -- the one you were in BEFORE you started attaching, which means you must search for other images to attach from scratch rather than easily getting back…

    461st ranked

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  19. Is there ANY chance of a holiday inspired background?

    Christmas, New Years, Kwana, Hanukkah etc

    461st ranked

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  20. Not fit for purpose.

    I can't tell you now much I hate what you've done with my email.

    The font is uncontrollable. If I choose the best of a bad lot, it doesn't stick.

    If I alter the spacing of my paragraphs, the font size shrinks for everything below that so my emails look as if they were sent by a 5 year old. It's embarrassing.

    If you refuse to change it back, which is obviously the case,. at least make sure this version works.

    461st ranked

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