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← Customer Feedback for AOL


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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1032 results found

  1. Harder to tell if the email contains an attachment

    In the old version, it was clear when the email contained an attachment. Now the attachment is below the text even if the email contains back and forth text. This new version of AOL is awful.

    311th ranked

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  2. Where are your Christmas settings? Good grief!

    No Christmas holiday settings? Shame on you

    377th ranked

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  3. New format complicates my work.

    The new format is much more complicated when it comes to creating a contact list. Once the list is created I want to join lists and that too is difficult. I also, copy and paste the list then I can use it for Sign up genius or to send professional emails through Constant Contact. The
    new format will not allow my to copy and paste a list. I have to revert to Basic Mail but then other tools are not available. It is very frustrating and I am not sure what has been improved.

    264th ranked

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  4. Your replies options need to include Email !!

    YOU WROTE

    BEGINS
    I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com

    Looking forward to your reply!

    Thank you,

    AOL Mail Team
    ENDS

    I DO NOT USE ANY OFTHE ABOVE, FOR REASONS. WHAT IS WRONG WITH ACTULLTY USEING YOUR ACTUAL ACTAUL PRPODUCT?? Y'KNOW - EMAIL !!!!

    311th ranked

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  5. Group

    Allow a setting to turn off grouping emails by date received. Or just go back to the classic AOL email rather than this Yahoo-style email.

    233rd ranked

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  6. Show the total number of items in the Inbox

    Show the total number of items in the Inbox

    233rd ranked

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  7. Bring back Classic AOL

    It's been months and I'm still not accustomed to this stupid new email system.

    The old AOL was vastly superior.

    377th ranked

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  8. Need an AOL Functional Calendar

    AOL calendar is NOT functional - I need my AOL email to be synchronized with a calendar invite where I can invite people into a calendar event just like you can do with outlook - this is a major short fall of AOL not having a functional calendar similar to that of outlook

    504th ranked

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  9. Everything is too SLOW

    WHY does this forced upon us horrific, loss of functionally, added unwanted functionality, take a "updating bar" and time consuming about of time just to delete your deleted folder? THE NORMAL AOL VS. WE ALL LOVED AND STAYED LOYAL TO SINCE THE BEGINNING OF AOL, HAD ONE CLICK ON DELETE, AND POOF IT WAS GONE. Now? Now you click delete, see a bar as it's processing, and it takes multiple seconds to complete the task. YOU DESTROYED AOL and no one, including Yahoo users, wants Yahoo looking, feeling or acting like email? Care to response w/out marking it responded and…

    143rd ranked

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  10. Editing your contacts and saving them with the new email suckkkkkk, fix it .......

    808th ranked

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  11. Delete spam when folder is emptied

    When the spam folder is emptied delete the emails instead of moving them to trash requiring a second step to get rid of them.

    233rd ranked

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  12. * @aol.com

    Make the Emoji's large enough to make out what each one
    looks like !!! Way too small!!!
    Also, the Good nights, and Good mornings should be
    consisted with current days .

    311th ranked

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  13. Once I hit send the email goes back to some random spot way down in my email instead of the top where I was working from. Very frustrating.

    This new platform stinks. I am going to continue to put negative comments until you revert to the way it was before.

    152nd ranked

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  14. I stayed with AOL for years because it was different and personal. Shopping for a new one now.

    This looks like google, completely impersonal. The links do not work and spellcheck is gone. So am I.

    143rd ranked

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  15. Photos received are not the same as they are sent by friends

    Instead of being side by side they are on top of each other, I don't want to pay for fixing this issue.

    808th ranked

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  16. NEW AOL SUCKS BIG TIME. I SEE WHY SUBSRIBERS ARE QUITTING

    BRING BACK OLD AOL

    504th ranked

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  17. MAIL

    GIVE ME BACK MY OLD MAIL

    808th ranked

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  18. New mail frustrating limitation: restricts window size when writing-top ribbon & address bars way too big, cut down area to view as writing

    377th ranked

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  19. Please make it possible to delete ALL blocked messages at once.

    Please make it possible to delete ALL blocked messages at once.

    504th ranked

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  20. HOW IS IT POSSIBLE THAT YOUR AOL NEWS ARE SO STUPID?

    WHY ARE YOUR AOL NEWS SO SO STUPID? IS TAT YOU ARE STUPID OR YOU JUST MAKE STUPID NEWS FOR STUPID PEOPLE?

    264th ranked

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