AOL Mail Norrin
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
609 results found
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Without being able to sort by sender, I am no longer interested in having AOL
WHen you are cleaning out your inbox, sorting by sender is the easiest way to mass delete when you get a ton of emails. Taking this away, means you most likely lost my business.
67th ranked -
I HATE the new version and I will not stay without sorting options for mail. I am also missing 500 emails
YOU MUST be able to sort mail by sender and by date
74th ranked -
When I delete a message from the AOL app on my phone, it no longer deletes from AOL mail on my desktop. This is a major inconvenience.
Sync the program with the phone app.
83rd ranked -
OPTION OF CLASSIC FORMAT
Will you please give us the option of returning to the classic format. This ridiculous new version is now taking me anything up to four times as long to send a work-related e-mail, and as I work in the funeral industry this is not time I can afford to waste.
131st ranked -
Go back to classic format.
Go back to the old, classic email.The old format was much more user friendly. There is no advantage to the new format.
103rd ranked -
classic email back please - no real reason to change that
Please, we want the old view back. Why change something, which was good, easy to use and reliable ?
77th ranked -
I am fed up with the news stories being shared by AOL having an obvious political bias. I am quite capable of making my own political decis
Don't push your political values on me. just report without bias. I am very capable of making those decisions for myself. If prefer to keep to your path please let me know so, I may cancel my 25 year plus subscrition.
131st ranked -
Absolutely hate the new mail format. How do I get the old format back?
Just give me the old email format back.
21st ranked -
Remove the 25MB cap on attachments, or at least increase it substantially.
Remove the 25MB cap on attachments, or at least increase it substantially.
57th ranked -
77th ranked
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I want my old version back do not like this new version
How do I get my old version back. Did not authorize this
80th ranked -
Add More Holiday Themes!
Give users more choices of holiday themes. The previous version of AOL Mail allowed users to choose from several themes related to Christmas, Halloween, Thanksgiving, etc. These are now gone. Why?
150th ranked -
Need to access hyperlinks for zoom classes.
If you don't make this so called "new, improved" aol mail so that we can click on hyperlinks to access Zoom, we will all be dropping aol. Right now if I want to access a zoom class I HAVE PAID FOR, I have to forward it to a gmail account. I might as well just change my email address to gmail and drop AOL altogether. We have been asking for this ever since you made the change and it falls on deaf ears.
167th ranked -
sort by sender
Sort by sender in New Mail is needed. It's available in folders, but not New Mail, which is where I like to filter things out. New Mail currently only allows to sort by date. I've had to create a new folder to put new mail into so I can sort it, but if I don't deal with it immediately it tends to get forgotten because it's not in the New Mail that I see each time I log in. Thank you!
65th ranked -
Spacing Issues & Forced Grouping by Date
Is "ANYONE LISTENING." This horrible, ridiculous, visually painful, dumbed down version of AOL (and I've used AOL mail, various email addresses for various purposes for nearing 30 years, so I'm NOT happy, I was loyal, now I feel forced to leave AOL) - is GROUPING our inbox (possibly other folders as well, honestly it's too visually painful and mind spinning to look at it to check) into time/day/week/month. NO, I want a list of my emails, one list sorted as I want it sorted - AS WE HAVE ALWAYS HAD BEFORE YOU FORCED THIS HORRIFIC CHANGE ON US. This is…
80th ranked -
Bad format in new and not able to revert to old even with help from help desk.
The new mail is terrible. I had three emails sitting in new mail before the change and now they are gone somewhere. Even the help line could not find them. The format for the new mail is not as user friendly as the old. The page lay out is not as pleasing or as intuitive. Would be nice if users were given the option to revert to an old system if they wanted. Even with the help desk working with me and clicking on revert to old, the format is drastically changed and not for the better.
80th ranked -
I cannot copy and paste from Word documents properly in the new AOL format.
When I copy and paste from a Word document into the New AOL Mail it adds a carriage return, line feed to each of my carriage return line feeds and thus adds a bunch on white space throughout my documents, frequently turning a 3 page document into a 5 - 6 page document. This did not happen in the Old AOL Mail. When I save each document as a text document and then copy and paste from the text document the extra carriage return line feeds does not happen. What I found is if I match the font style and…
150th ranked -
Spam Emails
Can Spam Emails be automatically deleted ?
41st ranked -
Classic Version
Please go back to the Classic Version! This new version sucks
Every time I open a new Browsers I get kicked out of AOL.
It is getting very old. I have now gone to gmail with no problems225th ranked -
responding to email
Used to be able to respond to an email, and then 'keep as new'. With the new AOL, it automatically puts the email I responded to in the 'Old' folder. I want to be able to choose to 'keep as new' after responding.
35th ranked
- Don't see your idea?