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AOL Mail Norrin

← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1246 results found

  1. Searches should include the SPAM folder

    Numerous important emails have been routinely sent to my SPAM folder.
    The search function didn't identify them. I was forced to sort through HUNDREDS of spam emails to find them.
    Especially annoying is the inability to sort ANY folder by email address, which makes searches MUCH easier

    911th ranked
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  2. allow sorting by sender address

    Time was, we could sort on email address instead of just time received...
    please bring this function back

    911th ranked
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  3. Make the Filter work, so it actually blocks "From a trusted sender"

    Block all "From a trusted sender" because they are not a trusted sender!!

    911th ranked
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  4. Fix the spam filter

    Every day I find items from Substack contributors I subscribe to in Spam. I dutifully mark them as Not Spam thereby moving them to Inbox, but your system continues to treat subsequent items as Spam. Frankly it’s worse finding legitimate mail in Spam than spam in Inbox.

    610th ranked
    0 comments  ·  Admin →
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  5. Why does aol mail always display a new notice to hit next when signing in the says start over. stop changing the way to sign in.

    Fix the app back to the old way of signing in. IT WORKED. Now every time I sign in it says "If your seeing this message click Next. When you do your redirected to a start over page. This is unacceptable with the amount you pay for a service. It should be flawless. And by the way every time this happens if you go back to the home page and click mail you are signed in. Extra steps for nothing. You. should refund every member their money for not providing a service without bugs.

    911th ranked
    1 comment  ·  Admin →
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  6. ads on e-mail

    I am one of the few people on earth who is actually paying for e-mail, and now AOL wants people to pay extra to get rid of ads on the page. I will research other e-mail domains (gmail, yahoo, etc.); if I find they do not have ads on their pages, I will cancel my AOL subscription and join one of them. Just letting you know.

    443rd ranked
    0 comments  ·  Admin →
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  7. Spam arriving in mailbox. Legitimate mail going to spam. Never ends.

    Spam arriving in mailbox. Legitimate mail going to spam. Never ends.

    610th ranked
    0 comments  ·  Admin →
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  8. How to Block Domains

    How can domains, such as .eu be block? Lots of spam emails are originating from this domain.

    443rd ranked
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  9. spam with hidden address that gets around blocking

    your blocking thang works until a hacker has figured out how to send spam that does not show an email address and then your block does not work. I have had a long process to get you to hear me and I deleted the raw message I sent in my complain messages. if you can go back and find my complaints to customer service you can see how he is screwing your blocking system. other wise I will save the next one and you can notify me you want it

    911th ranked
    1 comment  ·  Admin →
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  10. THIS FORM IS STUPID

    I DONT CARE ABOUT THE ADS JUST TAKE THEM OFF THE TOP OF THE EMAIL DO IT OR I AM LEAVING

    911th ranked
    1 comment  ·  Admin →
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  11. I am requesting a new feature: grant "view/read only" access.

    I am requesting a new feature: grant a "view/read only" access of my AOL inbox to a famiiy member ---- who has an AOL web mail address on my plan ---- to assist me going thu my many emails.

    911th ranked
    1 comment  ·  Admin →
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  12. Can I just block a domain name, rather than having to individually block each individual spam email I receive from that domain

    Block domain names in spam rather than having to block each of the various spam email addresses from that domain

    911th ranked
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  13. mailbox

    add more of colors and wallpapers for the mailbox

    911th ranked
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  14. i have been paying for AOL since 1993, i shouldnt have to pay extra for ad free email.

    Its not professional to have women in underwear on email screen while i have customers in my business. if this continues i will drop my use of AOL and find another email source.

    610th ranked
    0 comments  ·  Admin →
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  15. increase screen size option

    make it easier to increase screen size

    297th ranked
    Gathering Feedback  ·  3 comments  ·  Admin →
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  16. WHY DO YOU ******* MAKE ME VERIFY MY 40 YEAR OLD EMAIL ACCOUNT???

    YOU IDIOTS INFLICT 2 STEP VERIFICATION ON PEOPLE THAT DON'T WANT IT. ARE YOU TOO STUPID TO REALIZE THAT'S WHY PEOPLE HAT AOL?

    911th ranked
    1 comment  ·  Admin →
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  17. How do we delete thousands of email at a time? The App allows us to delete 100 at any one time.

    911th ranked
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  18. Very nice.

    911th ranked
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  19. Get rid of the tabs that open after clicking on email please.

    When I click on an email, the right side opens up to add contact & I do not like this. I preferred the stacking of add to contacts, calendar, etc.

    911th ranked
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  20. Spelling Check is a joke. it is not working as it is meant to be.

    Spelling Check now is a joke. It does not work as it is meant to be.
    Aaron Stieglitz

    911th ranked
    1 comment  ·  Admin →
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