AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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Allow full access to email using client
Stop capping our emails that are viewable using a client to 10k. Why are we forced to use website or app? It makes it virtually impossible to fully back up email to local storage or anywhere.
Hi there. For this one, you can try moving your emails to multiple folders so that no folder has more than 10K emails in it, this way you can view all your emails on that particular email client.
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I don't want to have to save my attachment to read it!
When an attachment arrives, I want to be able to read it before I decide to keep it or not. A preview mode would work that protects from security issues..
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Not recieving verification codes. No other options given.
I am not receiving the texted verification condes this has been going on for 3 or 4 days. No other options is being give. Your Site Help is useless. Not worth the time to visit it.
Thanks for bringing this to our attention, we're not aware of anything working improperly at this time. Please try again in the future.
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I received a spam email with the address shown as contact@[domain]. AOL would not let me block it. Invalid address. Yet AOL posted it.
Stop allowing invalid email addresses to appear as new emails.
Thank you for the message. While we can't confirm if a specific email is from a secure sender, you can check out this article for info on how to spot legitimate AOL communications: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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No Code Received - Multiple Tries and No Codes
I tried multiple times yesterday to receive a text code so I could read my email. I never received a code.
Same problem today. I have tried repeatedly to request a text code and it doesn't work.
You are killing what used to be the best email program with all of these verifications and not getting codes to people.
Thanks for bringing this to our attention, we're not aware of anything working improperly at this time. Please try again in the future.
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Recently deleted
Recently deleted only shows a couple of weeks, that is a joke and is worthless, much like most of AOL
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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What happened to the block button? I was blocking spammers and then the feature was gone. Thank you.
Please reinstall block button. Thank you.
Sounds like you've hit the allowed limit for blocked addresses. I would recommend unblocking some to be able to block new ones.
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Logged in to AOL today, text shrunk. How do I restore setting?
Logged in to AOL today, screen font shrunk! How do I restore regular size display?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Vacation Response does not work--FIX IT!
How rude I appear when I am out of the country and not be able to alert clients why you are ignoring their emails. This seems like it should be easily fixed and yet it has not!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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The free mail accounts pop-up option to empty all the trash does not work. Deletions can only be done 100 per delete
Either explain that the delete all trash option is only for paying customers, or remove the feature from free accounts. Ideally fix it if it is simply another tech *****-up that nobody noticed.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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can't type email, won't change lines when hitting enter.
Can only type one line of email then it won't go to second line and what I am typing is invisible. Tab works, but not Enter.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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My ads are in German - should be English.
My ads are in German - should be English.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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My mails are gone
All my mails are gone. Just because I don't log in here often does not mean this is not important. Please, I need someone of the support team to talk to me about this.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Connections to the server “imap.aol.com” on the default ports timed out.
Has happened many many times in the past week. What do we need to do to fix?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Mail Undeliverable
Something is wrong with AOL Mail lately. Many of my emails are not being received or sent. All of a sudden, my emails to the same person's email address will sometimes go through and sometimes be sent back as undeliverable. Same with people sending emails to me. Same person's email might get through to me but also will be sent back to them as undeliverable most of the time. Is this something new with the AOL change? How is this going to get fixed??
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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After I read a e mail and ans it how to I delete it? I can't seem to figure this out.
Need a delete button to delete e mails that I have opened and read.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Again, why the heck are you preloading text of my new emails when I have not selected them to be read? I have to keep marking them as UNREAD. Very annoying. Let me select when I want to read these,
Ready to bail !Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Composing a message problem.
The message recipients area takes up almost the entire screen leaving only a small space at the bottom for writing the message. No setting addresses this.
Hi there. Please make sure you have the default Compose window as full-sized, by going to Settings>More Settings>Writing email>Compose window. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Undoing Accidental deletes.
Undoing accidental deletes.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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option to fetch new data as push
Add the option to fetch new data as push instead of fetch in Apple mail. You are one of the few accounts that don't support push.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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