AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
429 results found
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i can't recive any email !!!
why i can't recive any mail ???
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Emails sent to self and BCCd to multiple recipients arrive with headers without content while showing "sent" but not appearing in New Mail.
The new AOL Mail fails to deliver content but displays headers; while copies sent to self fail to list as new, but display as sent. This is disturbing and harmful for correct, efficient and timely communications.
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Clean up problems entering text in composing emails
Getting frequent semi-freezes during email composition, sometimes with requester asking me whether to wait or close program.
Hi there! Sorry to hear about the issue. We suggest to clear the cache and cookies, update your browser and see if you have a stable connection.
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YOU CAN KEEP DELETING MY POSTS
BUT YOU INCOMPETENT PR!CKS AREN'T GETTING RID OF ME
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Ability to hide the subject, to, cc, and bcc fields when typing text
If the subject, to, cc, and bcc all have data, it only allows us one line to type the text. Why not allow us to hide or compress those fields when typing? My current workaround is to write the text first and, when done, fill out the subject, to, cc, and bcc fields.
Hi there! Sorry to hear about the issue. When composing an email, it already minimizes bcc and cc, making you press on them to have them show up.
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Enable e-rmail account holders to add verification methods through customer service.
Enable e-rmail account holders to add verification methods through customer service. I cannot get into my primary account and customer service has been worthless!!!
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Mass Spam Unsubscription Option Please!!!!!!!!
I have an idea that could make a big difference in peoples inbox.
I get junk mail from countless sources every day. So, what if there was a setting that allowed you to mass unsubscribe from all email addresses? Obviously, you don't want to unsubscribe from everything so maybe it shows you a screen where you can unselect senders to keep. This would save a lot of time from having to open each individual email to unsubscribe.
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Username and Password Still Exposed at Sign In
When signing in, the black box still appears showing a members Username and Password. THIS MUST STOP IMMEDIATELY! There is a great increase of identity theft and hacking and I don't think AOL would want to be accused of contributing to the problem because they are allowing a members information to be blatantly exposed
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sadgsdg
The archive folder is duplicated or even triplicated. How do I delete all but one archive folder?
Hello there. Sorry to hear about this issue. For us to see more about it, please contact us on Facebook (AOL Customer Care) or on X.com (@AOLSupportHelp)
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Search function in AOL Mail
Sometimes when I search for an email I received from someone recently, using a name or key word I’m lucky to pull up emails from months ago! The search function is nearly useless! FIX IT! Today I was looking for an email from a few months ago. It pulled up emails, some of the most recent were from 2022!
Hi there! Here is a page that can help in this regard: https://help.aol.com/articles/search-for-emails-in-aol-mail.
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Unresponsive print icon
We've been having issues with the print e-mail function. It works most of the time, but occasionally -- and it seems to be happening more frequently -- the print icon becomes completely unresponsive. Click on it and nothing happens, no response. We've found that refreshing the page does get it to start working again -- but clearly there is a problem there that needs to be addressed.
Hi there! Sorry to hear about the issue. We suggest to clear the Cache and Cookies, here is a site that can help out: https://help.aol.com/articles/clear-cookies-on-a-web-browser. Additionally, please try the process on another browser.
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comments
There is either a) something obviously wrong with the Comments section(s), because they're no longer visible, OR, b) they're preventing people (like me) from posting because my opinions tend to be opposite of Left/Liberal... Its one or the other folks... can you let me (us) know?
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Auto fill
STOP completing my sentences!!!!!!!!!! I HATE Auto Fill!!!!
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Dont force me to change my password unless I ask for it and let me change it back to my old one
Its bad that It wont let me sign in without changing my password
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I save some emails or forward them to myself and put them in 'Draft'. Why am I losing graphics/photos that are in them?
Emails saved or forwarded to self and saved to Draft loose the images that are in them. They show in draft copy as a little box with word 'image'. I have checked the settings and images SHOULD be shown but they are only in original email and not in saved to draft copies. This has not always been the case. Only recently. Please advise.
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25 mb attachments is ridiculous! AOL uses DECEPTIVE Marketing practices!!!!
AOL has been promising for years now, to increase the size of the attachments allowed for emails and yet never has done a **** thing about doing it. Increase the sizes immediately or I will report you to the State Attorney General for false advertising and deceiving marketing practices. Whoever is running AOL should be fired and a new CEO should be found who is in touch with what people really need nowadays. Paying for an inadequate service when FREE services are available is getting old. Fix it of lose us after being customers for decades already.
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Cancel
Please cancel my AOL email
jfkbung@aol.com -
STOP ASKING IF IT'S REALLY ME
STOP ASKING IF IT'S REALLY ME
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When I do a write mail, I do Not need the subject, date, and from printed on the email. There as cases where I am not sending it as an email
When I do a write mail, I do Not need the subject, date, and from printed on the email. There as cases where I am not sending it as an email
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