AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1350 results found
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Give us CompuServe branding back!
I actually really like the new AOL Mail compared to the old version, but I really would like CompuServe branding for my CompuServe accounts! There is AIM, America Online, and AOL.com themes but no CompuServe themes available!
651st ranked -
back button
Previously, if one closed an email they were reading it would just go to Old mail, and user would be back in the New mail view.
But also, if one clicked the BACK Button when responding to an email, the email itself would be back onscreen and I could use a move function to file the email for later.
When I click Back in your "improved' interface it takes me back to the New Mail view and I have to then switch to Old Mail, highlight the mail and move it from Old. Triple the clicks from previous and NOT…
651st ranked -
Hey A$$h@l#s! Just put my mail in ONE place. Who asked you to put it in two boxes?!
That really sums it up. Just go back to old mail!
651st ranked -
When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?
When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?
970th ranked -
651st ranked
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eMail windows
What happened to being able to have more than 1 email window open? I always have 2 or more left up so that I can switch between them. Some times I spread them out at the same time on the screen so I can see them all at the same time. This new format is inefficient. Always think you're improving things when you're actually screwing it up. Just dumb.
651st ranked -
About reading emails
The change I want for Aol mail is to see emails in chronological order and not have to scroll all the way top to the starting emails. Please fix that problem.
651st ranked -
preview
i like to see the whole email in preview mode but the right of the screen has always taken over with ads why cant the ads be at the bottom so the width of screen is for only email
thanks380th ranked -
Providing an option to confirm or update a user's credentials
Not having an individual's profile settings is concerning. I'm not sure company legitimate anymore, according to media it doesn't exist. The inability to validate personal info for account, even though having paid support is concerning. Especially since account misidentified as a business account so often. I am baffled by the account's uncertainty, inconsistent reliability, and unwilling or lack of support contacts... which I pay for and need.
276th ranked -
Why doesn't "save to draft" work??
Fix "save to draft", that's a great idea!!
651st ranked -
NO I don't see what I am looking for
How can I move a read email to a folder that I have created. Since the new update Jan 2023, when I open the "move" option, there are only a few folders listed in that area. WHY??? My folders that I created on the left hand side are still there THANK GOODNESS, with the old emails I had moved there before the update and I can still open them, but I cannot send a read email to the folder, they aren't listed anymore under "move". WHY?????? pls help! I still want this option and do NOT want any of my…
318th ranked -
472nd ranked
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Fix new aol mail to make it possible to add new contacts. I've tried it in 3 browsers and 2 computers. Call the help line.Had to switch back
I tried to add a contact to a list in new aol mail on 2 computers and 3 browsers to no avail. Went into help and found instructions that were impossible to follow. Called the help line and was told all my browsers needed to be cleaned, even in a one week old computer. Switched back to old aol mail and added the contact in 2 minutes. FIX new aol mail PLEASE!
472nd ranked -
I need to see more of my mesage while writing; if I add a cc box I can see almost nothing of what Iam writing. This is a deal breaker!
I need to see more of my mesage while writing; if I add a cc box I can see almost nothing of what Iam writing. This is a deal breaker!
318th ranked -
Open several e-mail at the same time
It should be possible to open several e-mail at the same time, so that one can shift between them.
318th ranked -
i AM NOT HAPPY WITH AOL AUTO RESPONDER AND WOULD LIKE IT EXPANDED
Why is AOL still asleepr after ALL these years since since 1999 becoming a user. No progress in expanding or enhancing the platform but I see a new £6.99 per month Gold plan. How can I call an international number...and I am in the UK...to the technical department to request an answer on "auto responder" to be then told that it is NOT technical department who deals with the issue and I MUST send a feed back. So now I must be in the play pen to play with all the toys to find out which one squeeks to then…
651st ranked -
send box
The send and attach tabs are illogical where they are. Why not put them back at the top where they were before and where they are easier to see. Alternatively give me the ability to cusomise my screen so that I can do it
472nd ranked -
the news screen is too big to view without scrolling
make the item sizes smaller as before
651st ranked -
651st ranked
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AOL Homepage Videos
Can't play video on AOL Homepage. Video has sound but have black screen with loading icon. had reset the modem as well as clearing cache and browsing data but does not work
970th ranked
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