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Eric Caruso

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  1. Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!

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    Gathering Feedback  ·  21 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Eric Caruso commented  · 

    I was basically "railroaded" TWICE by two different 'agents' into 'trying the free trial' and I did not get to use the service within that 30 day period because I had more important things to 'do with my life than hanging the phone waiting for support either by Chat or phone for several hours (and I also got tossed around to different departments because of a ***** up with AOL a moth or two ago and it happened to have deleted my email for several months back!
    So I decided to try the program out and cannot find anything in my "Members Benefits" to download the program. When I type in "SM" I am taken to a web page that shows downloads for the programs up to $50.00 or so.I tried to go through "Chat" which is a joke on AOL since it takes hours to get someone to respond and I am not paying whatever the cost is for 24-7 phone support, because I would probably be on the phone with them for long periods of time.

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