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LORI MC BRIDE

← Customer Feedback for AOL

My feedback

7 results found

  1. Woke up this morning to see I have a new format, I hate it, please give us the option to return to the old format

    7th ranked

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    3 comments  ·  AOL Mail Norrin  ·  Admin →
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    LORI MC BRIDE supported this idea  · 

  2. Revert to previous version. New one is rubbish.

    14th ranked

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    2 comments  ·  AOL Mail Norrin  ·  Admin →
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  3. GO BACK TO CLASSIC MAIL.

    4th ranked

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    19 comments  ·  AOL Mail Norrin  ·  Admin →
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  4. go back to the older version.

    24th ranked

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    1 comment  ·  AOL Mail Norrin  ·  Admin →
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  5. GO BACK TO CLASSIC EMAIL

    1st ranked

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    1197 comments  ·  AOL Mail Norrin  ·  Admin →
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  6. Bring back the old version of AOL MAIL.

    22nd ranked

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    13 comments  ·  AOL Mail Norrin  ·  Admin →
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  7. go back to the old format-- the new format has no spelling check for us seniors

    2nd ranked

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    151 comments  ·  AOL Mail Norrin  ·  Admin →
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    LORI MC BRIDE supported this idea  · 
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    LORI MC BRIDE commented  · 

    AOL users have stayed loyal to a company that no one under age 60 uses and that doesn't have a positive reputation. As younger people say, "only old people still use AOL" I'm skilled with using it and have remained a loyal customer since AOL began. Since you know AOL does not attract younger to middle-aged users, why are you making changes that are requiring your supporters to have to spend time trying to figure out how the features work and create stress for them?

    I have a free gmail account but don't use it much because I am skilled with how to do everything with AOL and don't want to have to put in the time trying to figure out the logistics of how to do the same with gmail. I am involved with several organizations and have many business emails handle. I am very unhappy with my first experience using your new version today. I can't even scroll down to see all the emails. Who thought it would be good to put arrows at the bottom to try to get beyond the first page?

    Did AOL do this because they think they will attract younger users? If so, this isn't going to happen. If you had a focus group of young to middle aged people, they would tell you this. Only a handful of people I know still use AOL. Plus I am paying $16 a month for AOL when gmail is free.

    Listen to your loyal users and bring back the basic/classic versions.
    AOL should be listening to the concerns of what their loyal, long-time users want and need.

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