Did you get an answer to fix the folder problem?

I have same problem plus a separate column/pane opens on the left for 'split view'. How do I stop that?

Here on uservoice.com, I see links to "← AOL Mail Norrin". I had to ask an AI what that meant. It told me that Norrin is the codename for AOL mail.

This is a uservoice.com page, intended to collect feedback from the general public, not a place to post insider codenames. Without an explanation of what "Norrin" means, the link looks odd, useless, or even a little intimidating ("I'd better not click that. Does it go to the private area of someone named Norrin?")

The AI said "It’s a perfect little monument to how little the people who run AOL Mail actually care about the experience of real human beings. It introduces cognitive load (making you stop and puzzle over it). It is all part of the same culture of 'shipping it fast' rather than 'getting it right,' and treating desktop web users like museum exhibits."

The interface used to have a button to insert a horizontal rule (a.k.a. a horizontal line). Very useful for putting a visual separator between sections of text. It allowed users to make their emails look more professional.

I think it simply inserted the HTML <hr> tag. So, very easy to implement.

Why would you get rid of such a nice feature? Bring it back!

Excellent features should not be eliminated in the interest of dumbing down the interface.

BUG REPORT:

When reading an email, users can't drag the mouse pointer right-to-left to select text. The moment the mouse button is released, the blue highlighting disappears, and the text cannot be copied.

This does not happen when dragging left-to-right.

For decades, apps and web pages didn't care which direction you drag your mouse pointer. Text selection was successful either way.

This bug is a significant regression in user experience. Please restore standard mouse selection behavior.

This is BS that my "shipping cards/notifications" has been "merged" into this COMPLETELY OFF TOPIC subject. No wonder NOTHING ever gets DONE on AOL....

I am still expecting 2 packages...

Please give us instructions for how to restore them.

Where are my shipping cards at the top of my inbox? They were there just a couple of days ago.

why does this now have its own built in browser? its absolutely awful, go back to opening links in my default browser, absolutely no one asked for asked for this. I don't want to sign in to amazon in your browser, just take me to the actual app.

After adding an attachment to an outgoing email and want to open it prior to sending, allow it to simply be opened it like it used to be, without having to download and saving it first (a wasted effort and creates a duplicate document).
Thank you.

What made AOL think that there was something wrong with the old format? There is so much "stuff" on your AOL page, and there are so many adjustments and things I now have to do to get to my mail where before I just clicked on it, and there it was. I did not have to go through eliminating pages and increasing the size of the mail area in order to read my emails. I really hope you are listing to your customers.

Return AOL back to its original format. The Gold is horrible. The print is hard to read, as you move the cursor over the listing of mail, it does a sort of magnification which almost makes me want to puke, and the date for the e-mail is listed in large print for each entry. That is so stupid. I just left my emails and all I see is "yesterday," "yesterday," "yesterday" -- it's such a stupid waste of space. And when you first open your mail, all of the printing across the top of the page takes forever to read and the small print makes it so difficult to find whatever it is that you're looking for. This really is a horrible setup. Whoever came up with this new format should reconsider what he or she does for a living. It's bad enough that someone came up with this format thinking that it's better than the original, but even worse than that is that AOL approved it. OMG - is "crazy" the new norm???? AOL was fine the way it used to be. All you did was to make it a very unpleasant experience. It is not at all reader-friendly. Change it back to its original format. There's a lot of wisdom behind the saying, "If it ain't broke, don't fix it."

Going back to Classic AOL email doesn't help. We should be able to move emails into folders with our MOUSE. And nothing else.

Why fixing something that isn't broken?

Also, it would be good to filter all messages from an entered domain (filter by domain name) not only particular users, as much junk mail comes from made up names that frequently change but are all from the same domain. Even legitimate businesses such as Ali express use a variety of of names.

The filter delete icon should be visible and accessible no matter where in the list a user is looking.
It should be possible to sort filters by name so a complete search of the list is not needed to find a particular fiter.
A message that a filter name or filtered site is already in the filter ist would be helpful.

Why keep messing with tried and TRUSTED layouts?

why have i suddenly lost my bookmarks from left hand side of my screen

At least give us the option to change back. I never wanted the "new" mail.

The old AOL please🙏.