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Robert Candido

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    10 comments  ·  AOL Help  ·  Admin →
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    Robert Candido commented  · 

    I am trying to get Outlook to sync with my AOL mail account. I have been trying to do this since September 19, 2022. One issue is getting a one time password. That system only works intermittently. I got one on Monday, February 20. Today I called AOL Tech Support to help with the connection. He could not make it work. He offered that I sign up for Assist AOL for $19.99 a month. I did and he sent me to the higher level Tech Support. He said that the issue cannot be fixed because AOL will no longer support third party apps to sync with the email servers. So I wanted my $19.99 back since the AOL Assist could not (assist). That took five separate transfers to finally get to the Cancellation Department and a man who had the worst customer service attitude that I have met in dealing with AOL. I am very disappointed with AOL and its decision to no longer support third party apps for downloading emails. Working with AOL on line is like working in the stone age. I believe your help page still provides instructions on how to sych outlook to Aol. If you have no intent on allowing this option, then let the community know.

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