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DAVID CRISWELL

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    DAVID CRISWELL commented  · 

    Here on uservoice.com, I see links to "← AOL Mail Norrin". I had to ask an AI what that meant. It told me that Norrin is the codename for AOL mail.

    This is a uservoice.com page, intended to collect feedback from the general public, not a place to post insider codenames. Without an explanation of what "Norrin" means, the link looks odd, useless, or even a little intimidating ("I'd better not click that. Does it go to the private area of someone named Norrin?")

    The AI said "It’s a perfect little monument to how little the people who run AOL Mail actually care about the experience of real human beings. It introduces cognitive load (making you stop and puzzle over it). It is all part of the same culture of 'shipping it fast' rather than 'getting it right,' and treating desktop web users like museum exhibits."

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    DAVID CRISWELL commented  · 

    The interface used to have a button to insert a horizontal rule (a.k.a. a horizontal line). Very useful for putting a visual separator between sections of text. It allowed users to make their emails look more professional.

    I think it simply inserted the HTML <hr> tag. So, very easy to implement.

    Why would you get rid of such a nice feature? Bring it back!

    Excellent features should not be eliminated in the interest of dumbing down the interface.

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    DAVID CRISWELL commented  · 

    BUG REPORT:

    When reading an email, users can't drag the mouse pointer right-to-left to select text. The moment the mouse button is released, the blue highlighting disappears, and the text cannot be copied.

    This does not happen when dragging left-to-right.

    For decades, apps and web pages didn't care which direction you drag your mouse pointer. Text selection was successful either way.

    This bug is a significant regression in user experience. Please restore standard mouse selection behavior.

    DAVID CRISWELL supported this idea  · 

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